Integrated Mechanical And Electric Services

Stephanie K.

They do poor work, cause damage to your home, lie, then ghost you.

Integrated Mechanical and Electric Services, LLC installed two new AC units and gas furnaces in my home on 6/14/20. On the morning of 6/15/20, I woke up to find water on the upstairs landing floor, and paint hanging from the ceiling directly below where the attic units were placed. Additionally, there were water stains on the ceiling above a guest bedroom door, and water damage to the door trim. I shut the AC system off and sent pictures to the customer service person, Jake Stastny. Rudolfo, one of the people who installed the systems, came back to the house and said the problem was caused because the other person who worked on in the install forgot to flush the pipes. Rudolfo then flushed the pipes.

Jake said over the phone to get estimates on the repair and Integrated Mechanical and Electric Services would pay for the damage they caused. I got several estimates and sent Jake the best one on 6/17/20. On 6/18/20, I received texts from an unknown number by someone identifying themselves as Rudy. He said he was going to fix the leak damage. I questioned this, because Jake said Integrated Mechanical and Electric Services did not do this work, hence hiring another company to repair the damage. Rudy then said he was bringing a ""friend"" to do the work because it would be ""cheaper"". I told him this was not acceptable, as I want a reputable company to correct the damage caused by Integrated Mechanical and Electric Services. I took screenshots of the text messages and emailed them to Jake. I also asked when he planned to have the estimate approved, as he had stated his supervisor needed to approve it and Jake had yet to respond to the emailed estimate. Jake tried to call while I was at work, but I had noticed that Jake would not respond to texts or emails, to avoid having anything in writing. I sent Jake another email, with the estimate and the text message screenshots attached again. I told him I expected further communication to be in writing and that Integrated Mechanical and Electric Services could pay for the damage they caused, as agreed. Jake refuses to respond.

Integrated Mechanical and Electric Services did a poor job installing the new units, resulting in damage to my home. They agreed to pay for the damage, but now are having strange people text message me and expect me to let a random person come into my house. I expect them to pay a reputable company to correct the damage Integrated Mechanical and Electric Services caused. I paid Integrated Mechanical and Electric Services over $9,500 for the new HVAC systems. A $750 estimate to correct the damages seems reasonable for Integrated Mechanical and Electric Services to approve. I have filed a complaint with the BBB and TDLR. I have a lawyer in the family I will be contacting for next steps regarding this business.

Bruce A.

our HVAC systems were starting to get old and we knew they needed to be replaced. We interviewed about 5 accredited air conditioning companies and decided to use IME services. The initial person we spoke to was great, he was very patient and answered all of our questions. He was very considerate in how he followed up with us and ultimately helped us design something that would fit our needs. The installers were on time and very considerate of my home, they did a good job of walking me through what they were doing. At the end of the day I got good equipment that I can trust at a competitive price. I feel very comfortable reccomending this company.

Mike R.

Spent too much money for new Lennox unit, sent me very bad installers and after two years still suffering and wished I still have my old unit, plus they damaged my ceiling and they refused to pay for the repairs.
Bad Management.

John G.

Had an entire system replaced, including ductwork and had new ducts cut in. Very reasonable on price and professional. While process only took 2 days and we couldn't be happier with our unit. We did have a slight hiccup as the blower speed was too low and unit kept freezing. But 1 simple phone call and Jake called me back within 10 minutes to schedule the appt. my technician was Yashua, and he called ahead of time to let me know he was on his way and showed up as expected. He was very courteous and took the time to listen and inspect each part to come do a diagnosis. He explained in detail what he did and was respectful of my time and property. I highly recommend this company!!

Pedro P.

Bought our house recently and our builder had IME install the A/C units. The A/C units were not blowing cold air, so called IME since the units and installation are still under warranty. Their customer service representative (Jake) was curtious and even called me back to let me know someone cancelled and gave me the option of an earlier time slot. Cesar came out to the house and he was friendly and provided excellent service. I thought it was just one unit with the issue, but Cesar was thorough and let me know it was an issue with both units. Cesar corrected the issue with both units and we had nice cold air filling the house by the time he was done. The only thing preventing me from giving a 5 star rating is that it should have been done right the first time when the units were installed. Otherwise customer service (Jake) gets a 5 star, Cesar (the tech) gets a 5 star, and IME honoring their warranty with no questions asked gets a 5 star. Original installation is what is holding the rating down to a 4 star. I was impressed with their service and wish I could give them a 4.5

Lee Y.

New HVAC installation completed and Juan V, technician was very courteous and did an awesome job. Jake, sales man was knowledgeable and provided information when requested. Thanks IMES! You have an amazing team!

Steve B.

My husband and I bought our new house in Coppell back in August 2019. One HVAC unit was OK; however, the upstairs unit was the original 2 ton installed 25 years ago. A friend recommended Integrated Mechanical & Electrical Services after they installed her new HVAC. We had already been given a quote from another contractor before talking to Integrated M&E. Tyler was our sales consultant; very nice and professional. Once we saw the price, our decision was made; it was 45% lower than other contractors. The HVAC equipment were both Lennox, 16-seer; a 4 ton and 3 ton. He worked with us regarding the installation because we were dealing with a special situation. Two days ago the crew showed up for the install; Juan and Daniel were very friendly and professional. They worked through the day without a break. Our house is very comfortable and the smart thermostats are great. I would give Integrated Mechanical and Electrical Services 6 stars if I could; personally, you would not go wrong using them for your project.
+

Ted F.

I selected Integrated Mechanical & Electric Services to install 3 top tier Lennox air conditioners. The reason I chose this firm is because their representative, Kyle Cooper, was a straight shooter who I trusted. He did not let me down. They installed the new systems efficiently and Kyle came back to take care of slight adjustments that were needed. In addition, Kyle helped me file for the rebates that I had a little trouble with on the Lennox site. I am very pleased with how efficient and quiet the systems are. I highly recommend Kyle Cooper and Integrated Mechanical & Electric Services!

Bob S.

I started pricing two new AC units to replace the old inefficient ones that I had. First of all, these companies are robbing people blind!! 13k, 16k and the big daddy of em all, 19k for two units. These companies are charging like they are installing ALL new equipment like, ducts, plenums, wiring and registers! Its rediculous! So ehile browsing some mail, I find IME in a circular and what struck me right from the start was thatvthey listed their prices. Then, and this is the best part, they were within the Texas average for an installed replacement unit.

Look, There are reputable websites you can go to that will tell you what the average cost is for a professional HVAC installation, as well as, wholesale/dealer prices per unit. This is to help YOU, the consumer avoid these overpriced installation jobs. 4 highly recognized companies gave quotes 3 to 5 times the FAIR average.

So I contacted IME. From my first contact with Jake and Tyler, the two sales gentlemen who came to my home, I was impressed with their forthrightness and knowledge about the process and prices. There was no, ""....well....."", or ""uhhhhhhhh, you see"". I even gave them a couple of reasons to lie to me, to make the deal sound sweeter to get a sale, and they didn't. It was honest and upfront, ""here's what we can do for you and here's how we will do it."". Just straight talk without the fluff, i really appreciated that. They had me sold but I wanted to run the final price by the brains of this operation in case I forgot anything. The wife okay'd it and I called Jake and Tyler to green light the install.

On 9-13-2019, The crew arrived as planned. I verified the units they had were the correct ones to be installed. Juan was awesome. He introduced himself and his helper and got started straight away. They were very courteous and careful swapping the units out. Juan got clarification on some of the equipment options and after a few hours they were done. I was actually surprised that they were done so soon. Juan took me on a tour of the installation from the inside units to outsides units to the thermostats. The installation was hassle free, damage free, even with bringing two units downstairs and taking two units upstairs, and it was fast enough so that my house didnt notice the lack of AC.

I highly recommend IME to everyone that I came in contact with. From Jake and Tyler, to the very pleasant receptionist who answered a couple of my general questions, to the stars of the event, the installers, Juan and his helper (sorry I cant remember his name!). They were all great to work with!

If anything changes, I will definitely update this review!

Marshall H.

They install 3rd tier systems for home builders and when the end user (home buyer) needs warranty work they kick them to the curb. I had to wait nearly 3 WEEKS to simply have the coil replaced on one of their below average units, and each time they came out, they expected to charge me hundreds of dollars for the freon that leaked out because the coil THEY installed leaked the entire time and they would NOT come out to fix it for all that time. Horrible service. 3 WEEKS IN JULY/AUGUST!!!

Not to mention, the system is not up to code, as there is no emergency shutoff installed on the upstairs unit.