Indoor Comfort Services

Linda E.

They should get no stars.We were caught between Fidelity Home Warranty Co & Indoor Comfort as the contractor.Poor customer service, told us lies, and had me as the intermediary between them and Fidelity.I spent thirty plus hours dong their work trying to get supplies & an install.It was a NIGHTMARE.in the meantime ,our daughter a resident at UCDavis had no HEAT for over a month.Finally, we did a buy-out from Fidelity and hired out choice in an HVAC Company(which had five stars and deserves ten)The final factor in dismissing them were their extraordinary non covered charges.( possibly to make up for being paid less by Fidelity)We called the owner Frank ( twice) to let him know we were dismissing them ,and only then did he engage with us to try to save the sale.This was too little ,weeks overdo.We were told this had never happened blah, blah, blah.Well, it happened with this rather astute consumer.
LOOK ELSEWHERE FOR AN HVAC COMPANY.THEY DO NOT DESERVE YOUR BUSINESS

Steve G.

Believe all the negative feedback here. This company does not do what needs to be done to earn your business..it starts with good customer service which they do not have. They were assigned by Fidelity Home Warranty service call for my furnace that was not working. Fidelity told me they would call me in 1 day although the email said 2 days. I reached out to Indoor Comfort on the 1st day...the phone rang and rang the first time. The second time I got a voice mail and asked them to contact me. On the second day no one contacted me and I left a second message, again after several attempts to get their message machine to pick up. After going without heat for 2 days and no call from them I arranged for another HVAC company to fix my furnace. I called Indoor Comfort, again got message machine and LM that I was cancelling them. Again, no call back and we are in Day 3 now. This company obviously is just trying to make money with volume business by signing up to do Fidelity's Warranty work and doesn't have the customer service to handle it. Don't give them your business ! They need to be hurt in the pocket book and maybe they will change their ways. I have been a GC for over 30 years and I select contractors who call you back and have a good customer service. I would never give these guys any work !

jeremey b.

Terrible, unprofessional, still have issues after multiple visits. Not worth the time to go in detail. Do not recommend even if last resort
Unfortunately you have to give min 1 star, rather not. I just want to help others so they don't have the nightmare with this company
No response to calls or voice-mails.

Natalie D.

I am so incredibly frustrated! I cannot get a call back or email return. We received an estimate, approval from home warranty and I provided my credit card to pay the difference. This is thousands of dollars in work, I REALLY don't understand why they won't return the call and schedule the work! Perhaps I can get the Manager, Frank, to respond to be here. This is ridiculous!

Muthrbug L.

Horrible experience, very poor customer service and workmanship. They didn't even finish the work. Once my warranty company paid them, they stopped working. My AC isn't going to pass city permit inspection with the work they did and they know it so they aren't returning my calls since they got paid by the warranty complany. I have to pay for another company to come complete the work so it would pass code. They also haven't provided any paperwork for the AC unit installed. I have no invoice, no installation paperwork, no way to register the unit with the manufacture in case there is a problem with the unit in the future. I have called several time with no return call, I have called my home warranty company to complain about the service, home warranty has reached out to them without any response either. It took them 4 weeks to even get the unit installed, then another 2 weeks to seal the ducts, and then they identified a few more reasons it wouldn't pass code and then poof, nothing for 3 weeks now. They cancelled twice on the day they were to come out so I had to miss work those days and then take more days off to have them come install. Honestly the worse company I've ever dealt with.

Darrell G.

Contracted with these people through my homeowners insurance. They came out in August to fix my A/C. It took them 8 weeks to complete my paperwork and submit it to the insurance company!! Now that summer is over, they found time for me. I would never do business with this company! I doubt that you would want to either! They don't deserve your business.

Kyle V.

AVOID!!! This company is not only irresponsive, irresponsible but also unprofessional. Look at their yelp reviews. The owner only responds to positive feedbacks & ignore negative ones & customer concerns.
All I need from them is to send their inspection report to the home warranty company so we can proceed with the work. I called them multiple times before I could speak to a female rep, and she did not know what she was talking about. All she told me was she would tell her boss. I've been following up every day and nothing happened. It has been week and they still haven't provided the report. How can you trust them to do the work for you. DONT WASTE YOUR TIME with them

Arash A.

2 months and still waiting for AC repair in the middle of heat wave. Technician advised us that AC is over rated "" you should get a kiddy pool to cool down"" They have delayed process, delayed communication with warranty company. Even when AC unit was sent to them from company they took 2 weeks just to answer my call to schedule since "" we are too busy getting 500 calls per day"". Do not accept a job from warranty company if you do not have manpower to handle it. Very poor customer service from Terra. Stay away from this company.

Bad S.

As a business owner myself, I can relate to how hard it is to call customers back in a timely matter. This company's voicemail only works about half the time. They call me back and when I return call it just rings and rings. Ive been getting the run around for days..what a joke of a company

Stacy H.

I was introduced to Indoor Comfort 5 months ago through my home warranty. I had such a great experience working with this group. First, the office manger Leanne was so friendly and constantly kept me updated via phone and text. A win on the text messaging. Second, the owner came to meet with me before install. He was so knowledgeable and friendly. The unit was installed over several days (because of the weekend) but the techs were thourough. Recently we bumped into an issue with the unit and Victoria and Dan (one of the techs) worked with me to resolve it in a very timely manner. Really great group of knowledgeable people with excellent customer service skills.