Indoor Comfort Services

Bad S.

As a business owner myself, I can relate to how hard it is to call customers back in a timely matter. This company's voicemail only works about half the time. They call me back and when I return call it just rings and rings. Ive been getting the run around for days..what a joke of a company

Stacy H.

I was introduced to Indoor Comfort 5 months ago through my home warranty. I had such a great experience working with this group. First, the office manger Leanne was so friendly and constantly kept me updated via phone and text. A win on the text messaging. Second, the owner came to meet with me before install. He was so knowledgeable and friendly. The unit was installed over several days (because of the weekend) but the techs were thourough. Recently we bumped into an issue with the unit and Victoria and Dan (one of the techs) worked with me to resolve it in a very timely manner. Really great group of knowledgeable people with excellent customer service skills.

Jayson J.

DO NOT USE THIS COMPANY if you are going through your home warranty. Save yourself the pain and agony, just ask for another contractor (like the other reviews that I ignored) have recommend. My experience involved the company coming out for an emergency work order due to my water heater failing and flooding my garage. They advised me they would need to replace it (which I already knew as my garage was flooded) and that they would advise the warranty company. It took 6 days for them to send in the info to the warranty company. 6 days of me calling and begging them to please send the info to the warranty company. 6 days they assured me they were aware of the situation and would get it handled. After 5 days I called another plumbing company and had a new water heater replaced that day. I can not speak to the quality of there work as no work was ever performed. If you choose to ignore my recommendation and utilize this company I wish you the best of luck!

Marcus R.

Tim is very experienced and knowledgeable. He quickly was able to identify the issue with my AC unit and resolved it for both upstairs and downstairs units. He even went the extra mile and made sure my two nest devices was properly functioning. Some technicians would never do that! Thank you, Tim!

Goku S.

My insurance sent me to this place for repair of my HVAC system. They eventually fixed it over about almost a month of waiting in 106 degrees temperature. Took 2 tries but not without a lot of hassle and headache. The reason is because after the first visit, the receptionist that worked the schedule is a complete idiot and booked me for a different day. The interesting thing was I was told that Thursday and Friday's were reserved for ""go-backs"" so no idea why I was offered 4 days later. Even after booking the new date, the schedule was still screwed up because it wasn't the right time. The office ended up rebooking me for the correct date but 6 hours off from the original appointment time! Now how do you mess up an appointment when I received a confirmation text message stating the correct time and date the first time? The computer don't make mistakes, so all I can think of is you guys bumped me to a less convenient time perhaps for more desirable client. We all got jobs and need to take time off to be home so making these mistakes or not is not acceptable when it happens TWICE. To add fuel to the fire, the tech refuses to come at the set time and will personally call you to schedule for an earlier time because in the afternoon, it's too hot, and he refuses to go up in the attic. You're telling me that you got into this profession so you can pick and choose when and where you want to crawl into? Maybe if you own your own business but apparently you don't. It's like going to the doctor and the doctor refuses to examine you before you even walk through the front door. Just ridiculous. After multiple phone calls to the office, the tech came came out but was rude and very unprofessional. Did not wear shoes covers when entering your home and even bitched about them when we provided him with them. All I hear is cuss words flying left and right. The cussing continued as he was removing equipment from my attic damaging my ceiling support beams and molding that holds the drywall cover in place. The same night after the fix, I hear a loud BANG!! I went up there the next day to check out what's going on and the cover fell off!! Can't even put things back the way it was found property. Further examination showed the retaining clip for the cover was severely bent out of shape. I believe the tech just tried to rush the job at the end. I have had it with this company and do not recommend them to anyone. What shotty workmanship and attitude. I have heard horror stories of services requests from contractors provided by your insurance company but I think it is just this company since I never had any issues with a prior company we used prior through the same insurance.

Maggie M.

Quick and easy service! Tim was very helpful and informative, we really appreciate how he really made sure everything was in tip top shape with our AC unit!

Cindy B.

I had a very positive experience with this company. I am a tenant and the landlord has all the major appliances under warranty. The technician was scheduled to arrive between 8 and 10. He called me at 8 and said he was going to arrive by 8:30, which he did. The issue was diagnosed and fixed within 45 minutes.

Adina K.

Indoor Comfort Services contracts out with my Home Warranty Co. Indoor Comfort Services sent Joel to fix my HVAC system. He was early which was a blessing since the outside temperature has been in the 100s. He was calm, professional and quickly fixed the wiring that the other company wired incorrectly. Indoor Comfort Services has very knowledgeable service professionals and I will request them next time.

Chris J.

AVOID LIKE THE PLAGUE!!! If your home warranty company sends you to these guys, ask for another contractor. Of they wont give you another one, you're better off paying out of pocket to someone else. These guys will lie to you, charge you for work you dont need, and negotiate with the insurance company so you pay more than them. They will say you're getting a new a/c, and never do. They will lie to the customer to keep their contact with the home warranty company. Also, the home warranty company has an agreement with them to make sure the minimum is covered at maximum expense, effort, and discomfort of the customer. And dont bother complaining to anyone, they will any flat out deny everything and act like it's your fault. And they will also have the technician call you back to completely lie, change his story, be completely rude and harassing like a 90's bill collector, and not resolve anything. If you're paying cash and not going through home warranty I'm sure their customer service might be good, but I doubt it.

Lonnie J.

We were referred to Indoor Comfort by our home warranty company when our A/C went out. Indoor Comfort was actually the 3rd contractor that was referred to us as the home warranty company wanted a second opinion once full replacement of our heat pump was recommended.

Everyone at Indoor Comfort was great to work with. Working with our home warranty company was a nightmare of phone calls and forms and dogged persistence by the office staff at Indoor Comfort. Both Victoria and Leanne spent hours working with the home warranty company to receive approvals and coordinate logistics for ordering equipment and parts.

Due to misinformation from the home warranty company our installation date had to change requiring Indoor Comfort to move another
installation. At all times I felt the staff at Indoor Comfort really cared about us suffering in the heat as the home warranty company dragged out the process to a little over 5 weeks.

Robert and Delores were very professional and took great care to explain things to me and were so careful in our garden and home. They went beyond what was expected when in the middle of the install the home warranty company messed up in the ordering of the air handler. Robert and Delores took it upon themselves to locate an air handler locally and I was able to get the home warranty company to approve on the spot. Thanks to their great customer focus we were not without air for another week. I shudder to think of what we might have gone through with a company that was less focused on helping us get cool. I would recommend Indoor Comfort Services highly. Frank has a great team.