In Charge Electrical Services

He W.

The most incompetent bunch of morons you could possibly have do anything related to electrical work. Our builder hired them. We ended up with a SEVENTEEN PAGE punch list of their deficiencies! 17 pages!! They would try to refer back to the house plans when it suited them, but they didn't follow the plans. Outlets where no outlet was planned, no outlet where plans show, smart lights that were like disco balls flashing on and off, no dimmers as per plan, no USB per plan, and on and on. Nothing but stupid excuses. Finally hired a qualified electrician to get out outdoor heater working- they had EIGHT trips and couldn't get it done. Less than two hours for someone that knew what he was doing. I wouldn't have them plug in string lights on my dog bed! I seriously can't imagine that they are actually licensed contractors. RUN!!!

Vikash K.

Hopeless contractor. What would it take for you guys to respond to phone calls? I have been waiting on a quote request and nobody seems to get back to me.
Hopefully someone reads this.
You don't even have an email address for customers to reach out for status.

E F.

Fails the test of time. If you got them through your new build, keep filing tickets for every little thing because the shoddy work is too many to count. They just cannot do things right.

De Ana D.

We purchased a new home and had problems with flickering lights and a humming sound coming from our fans. Our home was still under warranty and the issues at hand were a bit greater than the builder had initially budgeted for. This is where the technician from In-Charge Electrical (Miguel) stepped in. Miguel was able to quickly diagnose the issues that were causing the problems. He directed my attention to the panel and showed me the wires, providing a simple explanation as to what was happening. Essentially, the problems were related to some compatibility issues with our smart switches. Miguel then proceeded to explain some of our options, next steps and lined out a clear plan moving forward. He performed some temporary work, which immediately resolved one of the issues, and then scheduled a second visit to replace a particular switch that had to be ordered. As of today, I have everything running as it should! Miguel even showed me how to use the app to control the smart switch. It is important to note that Miguel is a leader and extremely skilled in his trade. He is a real asset to the company and very easy to communicate with. He was always respectful, professional, and went above and beyond to make sure I (the customer) was treated fairly. I am sorry to read some of the negative reviews, however, my experience with In-Charge's technician, Miguel has been outstanding!

Tina B.

The builder I used contracted In Charge for the electrical installation. I had a good electrical plan meeting. After my house was completed there was a roofing warranty that was completed but needed the electrical team to replace the wiring and lighting. I called ahead to update what needed to be done. However, the electrician, Miguel, didn't get the whole story, only that the lighting needed to be replaced. So after we discussed the full story, he informed his boss, went back to pick up tools and supplies, but no one available to help. So Miguel measured and opened the ceiling for the lights, went up into the attic, found the wiring, re-placed it and had it all in working order.
This was not an easy job, he didn't complain, he just got it done!
I appreciate his positive attitude and workmanship.
Thank you, Miguel!

Ramesh S.

Horrible company to deal with. If it wasn't through builder, I would choose someone else. Shoddy work on a new build to begin with. When called to fix under warranty, 2 weeks out to get an appt. When asked to fix all problems in one shot, no can't do. Rude, rude rude on the phone. Stay away from this company. Technicians who actually work are nice though. They are way overloaded by the management. But those poor guys are doing whatever they can to satisfy the customer.

Waqas K.

Was looking to do some electrical upgrades on my house and had an appointment scheduled with them. They cancelled on me without even notifying me. Didn't respond to calls or emails. Absolutely terrible service

Kaitlin F.

We spent a fortune with them when building our house. We had a speaker malfunction they refused to fix it and blamed us for its problems. They also never called us back for 9 months when we reached out for help. Absolute worst costumer service and horrible experience. DO NOT RECOMMEND.

Chris C.

Here is the fun timeline since sep 14 2020 I've been experiencing. These inexperienced fools have been to my home 3x in 18 days and 5x in 10.5 months with no progress
Appliance guys also got the same review so don't think I'm not being fair.
Moved into my ""new"" construction that these ppl did the electric for 11 months ago & my whirlpool washer kept blowing breakers

These guys?. Everything's fine call the appl ppl
Appl ppl?. Everything's fine call the appl ppl
These guys?. Isolated breaker into a different spot which actually worked for about 6-8 mos

Now it's happening again so around & around we go
These guys?. Everything's fine call appl ppl
Appliance people? Ill replace control panel that should work cause I can't find anything else. 1st test run yest & it's still happening

So I'm dealing with 2 companies that have 1 job apiece & can't successfully fix something. Maybe by year 2 I'll have a washing machine I can actually walk away from for a cycle & do something else without having to babysit it.

UPDATE. They came out a 4th time replaced a breaker now the 3rd test run since they were here 4 days ago and yet again same issue. Guess I'll have them make a 5th trip. Maybe this time they'll send me someone smart. I have random strangers offering to help me with this problem in 10 mins. As much as I would prefer a professional do it, I unfortunately won't find any with this company

Abhi B.

Came out fixed breaker swtiches two months ago.... tripping again now. When I called the scheduling lady (Carissa) to have it fixed, I did not expect for one of the worst customer care experiences in my life. InCharge - you need to get it together - fix your quality of work and your attitude. Would not recommend!