In Charge Electrical Services

Ramesh S.

Horrible company to deal with. If it wasn't through builder, I would choose someone else. Shoddy work on a new build to begin with. When called to fix under warranty, 2 weeks out to get an appt. When asked to fix all problems in one shot, no can't do. Rude, rude rude on the phone. Stay away from this company. Technicians who actually work are nice though. They are way overloaded by the management. But those poor guys are doing whatever they can to satisfy the customer.

Waqas K.

Was looking to do some electrical upgrades on my house and had an appointment scheduled with them. They cancelled on me without even notifying me. Didn't respond to calls or emails. Absolutely terrible service

Kaitlin F.

We spent a fortune with them when building our house. We had a speaker malfunction they refused to fix it and blamed us for its problems. They also never called us back for 9 months when we reached out for help. Absolute worst costumer service and horrible experience. DO NOT RECOMMEND.

Chris C.

Here is the fun timeline since sep 14 2020 I've been experiencing. These inexperienced fools have been to my home 3x in 18 days and 5x in 10.5 months with no progress
Appliance guys also got the same review so don't think I'm not being fair.
Moved into my ""new"" construction that these ppl did the electric for 11 months ago & my whirlpool washer kept blowing breakers

These guys?. Everything's fine call the appl ppl
Appl ppl?. Everything's fine call the appl ppl
These guys?. Isolated breaker into a different spot which actually worked for about 6-8 mos

Now it's happening again so around & around we go
These guys?. Everything's fine call appl ppl
Appliance people? Ill replace control panel that should work cause I can't find anything else. 1st test run yest & it's still happening

So I'm dealing with 2 companies that have 1 job apiece & can't successfully fix something. Maybe by year 2 I'll have a washing machine I can actually walk away from for a cycle & do something else without having to babysit it.

UPDATE. They came out a 4th time replaced a breaker now the 3rd test run since they were here 4 days ago and yet again same issue. Guess I'll have them make a 5th trip. Maybe this time they'll send me someone smart. I have random strangers offering to help me with this problem in 10 mins. As much as I would prefer a professional do it, I unfortunately won't find any with this company

Abhi B.

Came out fixed breaker swtiches two months ago.... tripping again now. When I called the scheduling lady (Carissa) to have it fixed, I did not expect for one of the worst customer care experiences in my life. InCharge - you need to get it together - fix your quality of work and your attitude. Would not recommend!

Chris A.

This is the worst vendor I have ever worked with; they refuse to even make an attempt to resolve your issues. This company has a complete lack of respect and empathy for humans.

They will tell you ""you didn't buy the ethernet cap package"" but they didn't offer the package back then. Yep, that's right! You want them to run ethernet in your house!? They will happily do it! But they won't tell you they aren't putting the terminators on. You want the ethernet terminators added post-closing? Nope, they will never do it. Never ever. They won't even offer you a new package to add them!!

It's clear you don't want my business ever again, point received.

Chris O.

Really enjoy working with these guys. Always on time and going above and beyond what is asked. Sonny the superintendent out of the Shertz location is awesome!

Jessica G.

These people are the worst. They came to do some repairs on our new home due to some issues with the builder (according to In Charge who claimed that our building manager Chris O'Donnell is an idiot) and they replaced some outlets. Now the dimmer switch in the kitchen does not have turn the can lights off and on in sync. What a joke. Lennar blames In Charge and In Charge blames Lennar. I blame them both. As you can see in the photo, 1 light is on and the other 3 are off.

Dave R.

We are totally pleased with this company. Our house is brand new but they are having to correct the many errors made by the contractors that did the work initially (not them). Timely, courteous, responsive and professional. Highly recommend them.

Jeannie F.

We bought a home through Meritage and InCharge was their electrical contractor. We have had NOTHING but trouble with them from day one. Complete incompetence from ""upselling"" us options using the incorrect floor plan at the design center to misplaced outlets in our finished home. We asked for quad outlets in the bathroom and they initially installed 2 bi-outlets in random places around the vanity in the master bathroom. In the hall bathroom, the light switch is placed lower than any other in the house. Too bad we did not ask for an ADA accessible light switch in this bath. Further, they didn't leave the appropriate tools necessary to set up our Ring Doorbell. Complete Boobs!