Hopwood Electric

Chris S.

Stay away from Hopwood Electric and if you get assigned this company through American Homeshield call AHS immediately and request another company. The lady on the phone, Lauren, is very rude not accomodating. She said we need to treat our appointment like a doctors office. Last time I checked doctors don't give out 3 hour appointment windows. Lauren is not the sharpest tool in the shed to say the least. We were scheduled a repair call through AHS on Friday September 2, 2022. The service tech, Joseph, showed up at our house at 10:53.30 AM (validated through RING Camera) and proceeded to ring the doorbell. At 10:54.40 AM he hung a flyer on the door and walked away (validated through RING Camera) from the door and drove off. Now requesting a $40 missed service fee and having to reschedule the work order all together. Lauren, the rude lady that answers the phone, proceeded to tell me the technicians gives the customer a 10 minute window to show up at the house. We showed up at 10:58AM (validated through a RING Camera) as we were on the way from work at the moment, our AC is out we are not going to sit in a 90 degree house waiting on the technician. When we arrived the technician was not there and now Hopwood is making this our issue. Lauren complained they are a Waxahachie business and ""have to drive over an hour to get to Plano"" then guess what.....remove yourself from AHS service calls. Nobody told you to sign up for these calls. She proceeded to tell me the GPS on the trucks will validate that the technician was there for 10 minutes. Clearly false as my RING camera shows otherwise. Deceptive company and a rude lady on the phone. Stay far away from this company for any repairs you might need.

Elizabeth F.

Please do not use this company. They do not communicate with customers. They're probably overloaded and have accepted more assignments than they can service. Its difficult to know the status of the repair. They were suppose to order a part to complete the repair, but they failed to order it and were unable to complete the repair. Rather than calling to let me know the error, they avoided phone calls and delayed the repair.

I called another company and the repair was completed right away with no problems. Unfortunately, a simple fix that would have taken a few days took several weeks because of Hopwood Electric.

Kate F.

Service through Hopwood Electric was initially provided for for us through American Home Shield for problems with out kitchen overhead lights. They did such a great job that we contracted with them the following week to repair an attic fan not covered under our homeowners warranty. Lauren responded quickly to our request and scheduled a technician at a time we were available. He arrived promptly, was professional and repaired the fan quickly and successfully. And the cost was reasonable. I will definitely use them again!

Linh V.

3/22/2022 American Home Shield assigned Hopwood Electric as the contractor to repair our attic fans.
3/24 Hopwood technician came and told us we need to provide a ladder in order for them to make the repair. Technician will come back once we have a ladder.
4/27 I contacted AHS to let Hopwood know that we have the ladder as they requested. AHS agent called and left a message with Hopwood. Hopwood never called back.
4/28 Called AHS again with the same information. AHS stated that Hopwood will call us back by the end of the day. We never receive a call from Hopwood.
5/2 AHS issued a recall for the repair and said Hopwood will call within 24-48 hours to come back for repair. Hopwood never called back.
5/4 I spoke to an AHS agent, Terrence, and representative says Hopwood now wants us to now provide a scaffolder, not a ladder.
5/6 Spoke to another AHS representative. She confirms that Hopwood wants us to get scaffolding before their contractor come back.
5/27 Spoke to Harvey from AHS and he said Hopwood doesn't need a scaffolding but a ladder. A supervisor, Melanie called back and confirmed that Hopwood is now requesting a ladder. Melanie spoke to Lauren from Hopwood and said that someone from Hopwood will call back after the Labor Day weekend. Hopwood never called.
6/1 AHS representative said Hopwood will call. I spoke to Lauren from Hopwood and she said she needs a recall number from AHS. I called and left the dispatch number and asked Hopwood to call back to schedule a time to come out. Hopwood never called back.
As of today, we still have not heard from Hopwood. First, they require us to provide them a ladder, then a scaffolding, then back to ladder. We still have not been able to get the attic fans fixed. We contacted three other companies (outside of AHS) and no one requires a scaffolding, a ladder, nor any additional tools from us. My advice is to request AHS to use any contractors other than Hopwood Electric LLC.

Lisa J.

Tyler was dispatched to fix a ceiling fan via American Home Shield (horrible company, but that is another review). Tyler arrived and spent a total of 9 minutes in my home. Looked at the fan and told me he couldn't fix it. But told me how much he'd charge to install a new fan outside of the warranty! I called another electrician and he fixed the fan! For less than the service fee charged by AHS and what Tyler would charge to install a new fan. Based on previous reviews, there seems to be a pattern here. Seems they work the jobs they want and scam people and AHS out of there money. Must be nice to get paid for doing nothing.

Jim G.

We use AHS and they set us up with Hopwood. Amazing job. Really friendly, fixed issue fast and was very nice! Will definitely use again!

Jerry L.

I have AHS. It is a crapshoot as to if you are going to get a good company or not. I had an electrical issue. Hopwood Electric came out and fixed my issue. Joseph was very professional and on time. I will be using Hopwood Electric again if I have any electrical needs.

Scott S.

We have AHS and had a GFCI plug that kept tripping. I had done lots of work before giving up and filing a claim. Changed all plugs, etc. Hopwood was a assigned by AHS and I couldn't be more pleased. Tyler was the electrician and he spent lots of time troubleshooting and really working to solve the root cause of our problem. A+ service. Highly recommend Hopwood!

Ciarra V.

This company was sent out to fix a ceiling fan that was falling down. The tech came in looked at the fan and said the warranty is not going to cover this and walked out. They were paid 100 from the home warranty to do nothing. I called another company and the price to fix was under $100. They basically just scammed me because I was using a home warranty. A reputable company would has said we were paid by the home warranty the SAME price we would have charged for the job so we will fIx it. BEWARE SCAMMERS

Steve J.

Had a service request through AHS which they came out. After ""diagnosing"", they couldn't find the problem and said they needed ""access"" to find the problem This would have meant cutting out part of the wall, which would have been a major pain. Well, apparently they can't do this anyway, so they just left and said they needed someone to cut out the wall for them. It would have taken them two more days to get back to the house.

Their receptionist said I could get a second opinion, which after thinking about it, I'm glad I did. I called Milestone Electric, who said they could cut out the wall if needed and gave me an over the phone estimate. They were FAST. After my call to them, they were onsite in an hour and called to let me know. After about 10 minutes, I got another phone call from him and he said ""well, the cost is going to be alot lower"". It turns out, the A/C company that AHS sent over, put in the fuse backwards.

Milestone diagnosed it in a few minutes, apparently Hopwood isn't this detailed and it would have been a very expensive and time consuming project if I left it up to them.