Hopwood Electric

Jonah B.

Joseph went above and beyond to service my electrical issue. I needed the issue remediated, and he went until the end to make sure I was operational by the end of the day. He also explained the problem real well. I would recommend Joseph for any electrical need.

Zariya W.

I was referred by AHS and will not be using them again. Joseph called me Sunday to schedule an appointment for Wednesday. Be warned that they are not flexible with their appointment times and you have to work around their time frames. I agreed to an appointment time range for 3:15-7:15pm for Wednesday. I get a call Monday that he's on his way to my place. I told him that I made an appointment for Wednesday not Monday.

Wednesday comes and he calls to confirm our appointment. I say yes, I'll be there after 3pm. He calls me again to let me know his eta is 3:15pm and I let him know that mine was 3:30pm. He called me before 3:30 (3:23pm) to ask me my ETA. I told him that I was 2 lights away from my house but there must have be a light out because I was in traffic (I was too far back to see what the real issue was), he said okay. He called me again 3:37 to ask me my ETA and to let him know when I got there I told him that I was still stuck in traffic and that I will. He called me at 3:50 with ""please, tell me you're in your house"" I told him AGAIN I was still in traffic. He then says that if I was going to be this late that he could've stopped and grabbed something to eat. I apologized for being late but I can't control traffic and in this case the two lights I was at were both down. He then said that he'd have to reschedule and that he already rescheduled the Monday appointment for me. I then reminded him that there was not supposed to be an appointment for Monday in the first place and that again I can't control traffic and trying to get home as fast as I can. He asked me what the issue was and I explained and then he was upset that I didn't tell him that he could've accessed my breaker from outside the house (he never asked me the issue or if he could until that time). He told me after looking at my breaker that he may need to reschedule if he didn't have a replacement on him. I told him that if he had to leave then I was going to have to use a different electric company that could best fit my schedule. He replaced my breaker.

It's already frustrating being in traffic, an unpredictable and uncontrollable circumstance, and I found it rude the amount of times he called and the pressure he put me under and found it unprofessional for blaming me for his scheduling mix up and not having a lunch break. I honestly don't recommend them if you have a job and/or do not have anybody at the house at the time of their arrival.

Daniel M.

Hopwood was referred by American Home Shield to address some flickering lights in our kitchen/garage/patio.

Tyler from Hopwood sent a message and called when he was about 30 minutes away on the day of the appointment. Not an especially ""friendly"" guy once he arrived, but he diagnosed the problem at our breaker box as an arcing breaker and replaced it with one he had in his truck. The problem was immediately fixed at no out of pocket cost.

Not sure what the experience would be if I needed to be in constant communication with this company, but they resolved my single issue in one visit.

GreenDragon29 S.

American Home Shield assigned Hopwood Electric as the contractor to repair our attic fans.
Please do not use this company. They do not communicate with customers. They're probably overloaded and have accepted more assignments than they can service. Its difficult to know the status of the repair, and said it was not cover by warranty and will cost me about $850 to replace them. I called another company for second opionion and they were able to order the parts and repair was completed right away with no problems.

Austin P.

We really lucked out. We were assigned Hopwood Electric through American Home Shield, and their service couldn't have been better. I took down the contact info from our technician, Joseph, and we've used them twice in the last few years. Their is always timely, helpful, and extremely professional. I couldn't be happier with their service and integrity.

Lisa C.

hopwood electric was dispatched through AHS. I had one outlet not working in my house. The electrician said he fixed it but yet I now have seven outlets, not working in my house. This was the Wednesday before Thanksgiving and they have not returned to fix it nor put me on schedule - I am going to report them to the BBB and the state licensing board.

FemForce T.

Most unprofessional company I have ever spoken to. The technician was overtly and unnecessarily rude when he left the home 1 minute before I arrived, apparently. I called and explained our unique situation - the home is vacant, the owners live out of state, I (the person meeting the tech) live 30 minutes away. We were never given a window of when to be at the home. The tech called 20 minutes before his arrival (which most companies give you a 30 minutes heads up). I left as soon as I received the call and arrived to the home 10 minutes after the tech and he was already gone. He called the home owners 7 minutes before my arrival and told them I wasn't there. They told him I was around the corner and would be there in less than 10 minutes. He left (allegedly) at the exact time I arrived. When I called he was overly rude to me on the phone saying I was a no-show even though I wasn't and he was told I was around the corner. If you are like me and appreciate good customer service - do not hire this company.

Chris S.

Stay away from Hopwood Electric and if you get assigned this company through American Homeshield call AHS immediately and request another company. The lady on the phone, Lauren, is very rude not accomodating. She said we need to treat our appointment like a doctors office. Last time I checked doctors don't give out 3 hour appointment windows. Lauren is not the sharpest tool in the shed to say the least. We were scheduled a repair call through AHS on Friday September 2, 2022. The service tech, Joseph, showed up at our house at 10:53.30 AM (validated through RING Camera) and proceeded to ring the doorbell. At 10:54.40 AM he hung a flyer on the door and walked away (validated through RING Camera) from the door and drove off. Now requesting a $40 missed service fee and having to reschedule the work order all together. Lauren, the rude lady that answers the phone, proceeded to tell me the technicians gives the customer a 10 minute window to show up at the house. We showed up at 10:58AM (validated through a RING Camera) as we were on the way from work at the moment, our AC is out we are not going to sit in a 90 degree house waiting on the technician. When we arrived the technician was not there and now Hopwood is making this our issue. Lauren complained they are a Waxahachie business and ""have to drive over an hour to get to Plano"" then guess what.....remove yourself from AHS service calls. Nobody told you to sign up for these calls. She proceeded to tell me the GPS on the trucks will validate that the technician was there for 10 minutes. Clearly false as my RING camera shows otherwise. Deceptive company and a rude lady on the phone. Stay far away from this company for any repairs you might need.

Elizabeth F.

Please do not use this company. They do not communicate with customers. They're probably overloaded and have accepted more assignments than they can service. Its difficult to know the status of the repair. They were suppose to order a part to complete the repair, but they failed to order it and were unable to complete the repair. Rather than calling to let me know the error, they avoided phone calls and delayed the repair.

I called another company and the repair was completed right away with no problems. Unfortunately, a simple fix that would have taken a few days took several weeks because of Hopwood Electric.

Kate F.

Service through Hopwood Electric was initially provided for for us through American Home Shield for problems with out kitchen overhead lights. They did such a great job that we contracted with them the following week to repair an attic fan not covered under our homeowners warranty. Lauren responded quickly to our request and scheduled a technician at a time we were available. He arrived promptly, was professional and repaired the fan quickly and successfully. And the cost was reasonable. I will definitely use them again!