Hein Lighting & Electric

Cecile I.

I called this company as they were referred to us. We asked to make an assessment of our parking lot lights. A man named Nate came and did not even walk around our property because he said he didn't have to wait for our Maintenance Supervisor so he just asked our Operations Director how many lights are out. Then he left. Apparently, there are other issues that needs assessment. I called the business and spoke with Jenny. I advised how the assessment went through and I told her the other issues that needs assessment. I asked if this is a typical process of their walk through she said they are swamped and usually free estimate is not too detailed but should have gone and did a walk through. She also said if you would like to have someone go back it will be $135. I didn't care about the estimate fee but the first job to estimate was already a fail. (It wasn't about the fee but the quality of service.) I needed an estimate that comes from the assessment he has done.
She laughed sarcastically and said that let's just get over it. I don't have time to argue with you. No one was arguing with her. She said she can have someone go back. I lost my interest doing business with them. I said, no need as I think I should just go somewhere else who doesn't insult their customers. I was even being understanding to their situation. She was inconsiderate, unprofessional and rude. I was about to refer them to the other businesses who are needing repairs for their parking lots. It was very disappointing. I was being kind and understanding to all people who are in service business especially nowadays but how can you be kind if people like her (Jenny) would act like that?

Yuki J.

We had a few punch list items that we needed an electrician for and we called Hein after many members in our neighborhood recommended them. We were able to make an appointment within the week with Casey. Casey showed up and blew us away with how knowledgeable he was on all of projects and what needs to be done without being condescending or dismissive. He was very personable, efficient and hard working. Days later, my husband and I are still enamored with his work and what a great experience it was.

goodconsumer D.

We called Hein Electric when we had a serious problem with the electrical system in an old home. Jim Hein, the owner of Hein Electric in Martinez, responded immediately and made restoring the power to our home in a timely fashion his number one priority. The job was a complicated one which included replacing the 61 year old electrical box. He personally oversaw the process making sure that the proper permits were obtained, the right technicians were dispatched and continually coordinating with PGE and staying in close contact with us. We truly appreciate the miracle Jim and his administrative staff and crew of technicians performed at our house. Business owners who are capable and care like Jim are a rare find these days and we highly recommend his company to anyone needing electrical work done at their home or business. Thank you Jim!!!

Franklin W.

I called this company to get an estimate on installing a manual transfer switch to use with a portable generator (last year PGE shut the power off twice for up to 4 days). The electrician I originally was going to use to do the job never showed up to do the job!!! The first thing that impressed me about this company was a real human being answered on my first attempt to call the company. She made an appointment for an inspection of my house. The two estimators from the company arrived ON TIME exactly as promised!!! These two estimators then followed through and actually provided me with estimate as promised for the project. The estimate was not a two or three page contract with fine print but straight forward and understandable. Upon accepting the estimate, the company arranged for a crew to come out to do the work. ""JP,"" Frederic and Marciano came out to look at my house and then arranged to show-up the next week to do the work. The work was technically and mechanically done extremely well! Considering the wiring that was done, the transfer switch and metal conduit were esthetically located so as not to be too ugly. These guys also assembled my new generator, poured fuel into the generator tank and got it working (I purchased a new Westinghouse House generator; works great!!!). They plugged in the house battery backup system, tested the transfer switch, and totally cleaned up (absolutely no debris on our new wooden floors). The crew was careful to cover the floors with drip cloths to prevent damage to the floor!!! All in all, I was extremely impressed and very pleased with the work done by JP, Frederic and Marciano! From my experience, they did NOT do good job, they did an outstanding job!! I highly recommend anyone who needs to have some wiring and electrical work done, contact Hein Electrical. Their work (at least with JP and his crew) is an example of technical people taking PRIDE in doing an outstanding job!!!

Jennifer B.

I called in the morning, a live person answered the phone (!), and I had an appointment booked for only a few hours later.

Nate, the electrician, was wonderful! He stopped by early (after calling first) to make sure he brought the correct part. He arrived on time. He installed a 4 prong outlet to replace a 3 prong, and even moved our dryer to get access. He was friendly and worked quickly, and doubled-checked to make sure everything worked before leaving. The price was very fair. These will be the only electricians we call in the future!!!

Sue H.

I called in with my partial outage problem at 9:30 AM and Nate of Hein Lighting and Electric had it FIXED by 12:45 within an hour's visit. And this is in the middle of a pandemic! This company makes you feel like they know their stuff and they care about their clientele. Thanks for the help!

Tom T.

My wife and I purchased a hot tub and needed the electrical hook up. Jim Hein came out to our house the same day to see where we wanted the tub and assess the best panel from which to draw the power. The next day, two of his very kind team members, Mandy and Juan, started the work. Over the next few days, Jim and his team worked to make the connections and asked for my input along the way. The entire team was extremely professional and polite, and I am very pleased with the finished product. As an added bonus, when Juan was under my house pulling wire, he found a leak from my washer drain, and was later able to fix the problem for me! I highly recommend Hein Electric.

Stanwell A.

Would definitely not recommend wasting your time with this company.
They obviously don't care about getting business or keeping existing customers. Called multiple times over a span of 3 days to speak to a technician however Rick/everyone else was always ""out of the office"" and apparently are too busy or could careless about calling us back.

P W.

Very disappointed in this business. Rick came out two weeks ago (on a Wednesday) so we could discuss our needs. He said he would send a quote by the following Monday. By that Thursday, I had still not received the quote. I called the office and they said they would check on it, and get the quote to me by the following Monday. That Monday, came and went, still no quote. It has been 2 weeks now, since our meeting with Rick, and there is still no sign of a quote and no word from the business.

I would be hesitant to use a business with this type of poor follow-up.

Barbara L.

I highly recommend Hein Electric for all your electrical problems. We have been doing business with them for many years. I have to mention Jay, he's an extremely professional and skilled electrician, with a very busy schedule and he always makes time for our urgent electrical problems or even will come and help to replace a light-bulb that is too high to reach.