Fullerton Electric

May Y.

I called Don to schedule an appointment to look at the electrical problem at our house. He asked me some questions and walked me through the process of fixing the problem my. It worked! On top of that, he did not charge me for this helpful call. He was the only company that I called that actually picked up the phone. The three other places I called before him had recordings. Thanks so much Don. My husband is going to be very happy to hear that we were able to solve the problem on the phone at no charge.

Christian L.

We have used Fullerton Electric for our home and condo for over 3 years. They have always been professional, timely, and most of all, honest. Today I was working in my newly vacant condo and noticed that the sockets weren't working. After a half hour of trying, I could not figure it out. I called Don and asked him to bring someone over to take a look at it. However, Don suggested that we trouble shoot on the phone to see if it was something very simple. He took a stepwise approach with me and we were able to get the electricity flowing again. In the past, I have had ""professionals"" come to my house, flip a switch and charge me $60 for their troubles. Fullerton Electric could have done that but they didn't. This is the kind of integrity that I often find lacking in businesses these days. Fullerton is a great family own company that preaches and practices good honest values. Thank you for your help. You have a customer for life.

Lyn D.

The owner was very friendly and pleasant to deal with over the phone. Our electrician Jeff was polite when he came to check out the problem. Long story short, after Jeff was gone we discovered he had missed the main source of the electrical problem we were having. We called back and they got Jeff back out very quickly. They waved the service call fee for the return visit and completely acknowledged that they should have identified this on the first visit. We paid for the parts and labor and everything has been working perfectly for a few weeks now. A company's integrity is shown best in how they deal with problems and complications; we were very impressed with their professionalism and willingness to rectify the problem immediately. In the end they proved to be very competent electricians. Would recommend.

Cecilia M.

I wish I could give the Customer Service and Attitude of Mr. Holly a 0. I currently rent & had some flickering lights in the kitchen that needed to be serviced. My landlord said I would be getting a call from the Electrician to schedule the Appointment directly. I received a call around 12pm that I wasn't able to catch as I was at work. My car was in the shop so my husband and daughter picked me up at 5:30pm and we had a busy afternoon getting my car from the shop, making dinner...etc and I didn't get a chance to call Mr. Holly back. The next morning was Friday and my husband's birthday. I missed Mr. Holly's 2nd call at 7:30am and didn't get a chance to call him back until 9am. I proceeded to go through the motions of scheduling the inspection the following Monday, since we were not going to be home for my Husband's birthday and no one could let him in.

I said my goodbyes and then Mr. Holly started lecturing me about when someone leaves you a message you need to call them back! I couldn't believe it! He must have thought I was a young girl since I sound like I'm 12 on the phone, but I'm in fact a 29 year old woman and he was reprimanding me like he was my father! I tried to tell him that I had a busy day the day before and was sorry it took less than 24 hours for me to call him back, and he cut me off and said he was going to tell my landlord he didn't need the business and to find someone else.

This guy obviously has no respect for women and no respect for anyone that isn't going to make him lots of money.

I suggest if you don't have a big job, don't call this rude man. IF you have to use this company, have your husband call, I'm sure he would not have spoken to my husband that way.

Dara M.

As a Local small business owner, I try to look for other local business to use to support the local community. I don't usually use yelp to search for services like electrical services I actually used Angies list but that is another topic within itself. But I was so impressed with the service I wanted to drop a line on all media sites.

So I had a large store remodel where I wanted to upgrade my lighting to more efficient led lighting, new hvac, new equipment, new sign and pretty much rewiring my whole store as I had it completely gutted and rebuilt and since the building was built in the there was just a rats nest of of old electrical work. I just wanted to get it completely redone as everything else was getting an overhaul. I called Fullerton electric and I was impressed to speaking directly with the owner Don Holly. Anyways while speaking with Don and talking about his experience and other projects he has done, I was very impressed to hear that they specialize in commercial, industrial and residential.

Don came down and walked the job and gave his quote which was reasonable considering the size of the project. I expressed to him the importance of sticking to a time frame as there would be other contractors working along side which if you have ever had multiple contractors on the job at once it can sometimes be like having multiple beta fish in one tank. Not the case with fullerton electric. Mike and Brian were the technicians assigned to the job great guys they were always the first guys there and last ones to leave. They stayed on task and were always there in a supporting role to other contractors prepping and energizing the equipment as it was installed making sure all circuits and outlets are labeled (very important). The lighting that was installed was great don definitely understand the lighting color heat as when I have seen other places that have converted to led lights it generally has a bluish color and looks odd and cold. Once again Fullerton Electric had this down the led went in and you cant even tell that my recessed lights use only 10 watts. The attention to detail of making sure that all the lights were perfectly in line was great and I couldn't have been happier. The project took just under 3 months and fullerton electric was there the whole way through. To me having them there day in and out really made me feel the value and care that fullerton electric has for there community and other small businesses.

After the project was complete I love my new store and most importantly everything is working great, the new led lighting has saved me on average 200 dollars a month. They are my go to electrician.

Overall

Great service
Friendly Knowledgeable Technicians
Timely
Great Value
Clean Job site

Bryan C.

Don seemed like a great guy when he came and did a site analysis. Said he would give me a call the next day. I waited and did not hear anything back for a few days and decided to give him a call to see what happened. He stated that he didn't call because he wasn't interested and wouldn't make money on the job. I asked him to give me a quote that he would do the job for and we can work from there. The next day he called with the quote which was very reasonable, he also took off $150 as I would provide my own dimmers. I gave him the okay on Tuesday to proceed and he said it might be possible to install on Thursday and Friday. Thursday comes along and I still have not heard back so I give Don a call. He stated that he was way to busy and would be able to do the job on Weds and finish on Friday the following week. I was okay with this and set up for 8 am on Weds. I called Don yesterday to confirm installation for tomorrow and he stated that he will not do the job because he wasn't making any money of the job. Honestly, Don has trouble calling customers back as well as holding himself accountable to his promises. I do not leave negative feedback but I felt it was my obligation to inform the community of his blatant lack of customer service.

david l.

yeah, not happy with customer service. first strike was how don kept referring to my install as a small job, as if they were doing a favor... don did not want to come out for estimate but wanted to give me a range and ask if i would commit. second, it took them a week to call back with a date to install while on the phone don said he'd call next day. third, install was set to begin in the early morning but got a call few minutes before, that they'll be late by one hour. not good. i arranged my time for them to be here. i canceled the service. i would not recommend these guys. flakey.

Bob H.

I used Fullerton Electric on one prior occasion and was reasonably satisfied with the work---even though the young electrician took longer than expected to do the job and had to redo some of his work. This week I needed some additional electrical work done and contacted FE for a bid. I reached Don who remembered me from the last job and after a short conversation referred me to Mike in the office to provide my information and job description. I asked Mike if someone would be coming out to provide an on-site bid and he responded by saying ""we will see what happens."" That was a week ago and nothing has happened. I contact contractors only once to see if they want my business. If they don't have the courtesy to return my call then I don't want them near my home. Don is a very nice man---much like the proverbial car salesman before you sign the papers. But something is wrong with a company who will not return a call to a repeat customer. They have a very nice web site---but I would recommend you stay away from this outfit. My 2 cents.

Vince P.

I have worked with Fullerton Electric on a large amount of residential and large commercial lighting/electrical projects. They have been an absolute pleasure to work with. I get quick responses from Don, he is extremely knowledgeable, jobs are done timely/correctly, customers are always happy and original quotes are accurate through project completion. I haven't worked with a single customer who wasn't completely happy with Fullerton Electric. I recommend Fullerton Electric to all my friends for residential work and clients for commercial office space and retail work. Fullerton Electric is a family business and they rely on pleasing their customers. If you read the other reviews, you will see each person was able to personally talk to the owner Don and resolve their issue. This is the type of customer service you get with a family business and Fullerton Electric is no different. I'm giving Fullerton Electric 5 stars. They deserve it.

Chris S.

We hired Fullerton Electric to install recessed lighting in our home as well as several security lights outside our home. They showed up on time and the 2 gentleman that worked in our home were really sweet and professional. It took the whole day to install everything which, was actually a lot faster than I had expected. I was so please with the job that they did and I love our lights. My only complaint is that they didn't inform us that they would be leaving 2 large holes in our walls and several small holes around the recessed lighting. I was furious when the 2 workers began to leave without patching up the holes and they told me that this sort of thing happens all the time. One of the workers showed me a form that I was supposed to sign prior to the work being done and it mentions on there that they are not responsible for holes in drywall but luckily I was never shown that form and I didn't sign it. I thought these guys were awesome and that they did a terrific job but the 2 large holes in my walls made me so upset that I couldn't even enjoy my new lights. The workers left and a few days later I wrote a long letter to Don Holly, the Owner. He couldn't have been nicer and wanted to make us happy so, the next day he sent a worker out to our home to patch up the holes for free. I am truly thankful that they did this and I would recommend them to others but I would also make it perfectly clear to ask whether holes will be patched up and to look at all documentation prior to signing. Also, getting a typed/handwritten quote rather than verbally over the phone would have been helpful.