Frank Gay Services

Diana M.

This company is trash! I've had them working on my air conditioner for two weeks, the technicians show up, seem to work on an issue then miraculously something else breaks. Its been two weeks and my ac is still not fixed, don't bother calling the office or the supervisor/dispatch they will just ignore your calls, messages and emails. Oh, they will destroy your property as well, and good luck getting someone to come fix it. DON'T HIRE THIS COMPANY THEY ARE DANGEROUSLY INADEQUET.

Tina C.

my brother had a tech come out for a leak on his mobile home.. so the tech said he couldn't go under the home because of the lines were old and were cancer causing?? he gave my brother a shark bite and said that it might fix the issue but to replace all the pipes would cost $6400.00 .. well thank goodness we have family we temporarily fixed the leak and purchased the pipe at Home Depot it cost a little over 600.00 with fittings and all the accessories needed .. and a day's work.. considering I have someone related to me that works for this company I would not recommend anyone..

Kyle M.

Big project with a lot of 1950s house issues. Frank Gay team did everything they could to get right by me no matter how many trips or issues arises.

Breaker Box replaced. Bad wire replaced. Several new/improved outlets.

Although the project was expensive in total, Frank Gay team members Erick Nieves, Shelby Bailey, Marcus Williams, J.J., and Customer Service rep Rachel saw it through to the end.

Jim K.

Called on a Saturday as air handler was short cycling. Replaced a part and cleaned lines and charged 491. Week later unit is doing the same thing. They come out again and tell me the unit is too big for the house and I need a new ac for 12k. Told the tech he was high and to have a nice day. Had my regular ac tech come out and told me thermostat was bad and blower motor was shot. Frank Gay tech never tested volts on thermostat or looked at the blower motor. Blower motor and all parts were still under warranty and cost me 500 dollars to fix. These guys are a rip off and would only call them if you are in dire straits.

Greg W.

I had an emergency service done on 8/20/2023 on my AC. Of course there was a emergency fee which I had to pay upfront on Saturday when I called. It took the tech 15 minutes to find the problem. The drain line was clogged and the float rose and shut of the unit. It cost me another 200 dollars to have the line sucked but I needed the AC to work for health reason. Now I am 70 years old on a fixed income. The tech asked if I wanted to purchase the year membership plan and I did. After a few days I said to my self, wow a company that charges you 200 plus dollars to suck water from a line. Total time on site 25 minutes and a 469 dollar bill. I called to cancel my membership after 10 days and knew about the 50 dollar non refundable fee, but they charged me a 25 dollars for the 10 days I had the membership. They have very cute commercials, and the tech was nice, but there is no way to contact a manager or owner as there is no email. I too will speak the word to NOT USE FRANK GAY to everyone I meet in my condo. I agree that his company says they are the best in Orlando, but it appears to me their prices are out of line with other companies. Or maybe they pray on Senior Citizens and single women as in a previous review. All lI asked was for a full refund of the membership less the 50 dollars they have to keep because they did not screw you enough on the service call. NEVER AGAIN.

Monica T.

I will never use this service again. Over charged, work not completed as explained....charged the same for something I didn't need. Called for service and the experience got worse. Try to avoid at all costs.....

Frnak A.

Scam artists! Very over priced and far more than initially quoted for a simple plumbing repair that I felt was an emergency since it was leaking.When the tech told me I needed to replace all my hot water pipes as they were discolored and rotten(I did not fall for that but it was too late to cancel the leak repair as my other pipe were already torn apart and I needed it fixed), I knew something was not right. They will try to scare you into repairs you do not need. On their ""free"" inspection they told me my electric fuses weren't ""up to code"" and would fail and cause a fire, so I needed to replace them at a cost many times what it should have been. Do yourself a favor and get at least one other quote even if you think you can't wait for the repair.

Pasquale C.

First of all, the company is owned by ""APEX""--and they are using the original Frank Gay Services Name. The Website says that Frank Gay Services are rated A+ by the BBB. I went to the BBB Website and it did not recognize Frank Gay Services as being a Member. Is this a miscommunication or a ""Bald-Faced"" Lie?????? Also, I was promised a 12:00 noon appointment, and the technician did not show up until 5:30 pm the next day!!

They wanted me to select from their ""4 PLAN"" CON JOB!! They try to talk you into using their camera and hydropressure system instead of the ole
fashioned auger to run a snake down my kitchen sink pipe to the city water line, which was only about 50 Feet. The ole' fashioned auger would have cost approximately $550--the camera and hydropressure approximately $850, and the 2 other plans went up into the Thousands!!!!

I checked with other plumbing companies who did not hesitate to give me a ball park figure of no more than $300 and then they would deduct their $75.00 coupon from the $300. Frank Gay people refused to give me a ball park figure when I knew exactly what the problem was and how to fix it.

On top of that one of their technicians kept trying to play with my dog when I repeatedly asked and instructed him to leave the dog alone--as the dog was already apprehensive and barking loudly at him because he was a stranger. He upset my dog and caused him unnecessary duress.!!!!!

Casey Y.

If I could they would get a -10 stars! We had an emergency on Sat 8/12 where our a/c stopped working. I went online to see what local companies were open 24 hrs and I could schedule an appointment for asap. I went with Frank Gay out of Winter Park, FL and they had an appointment for Sunday 8/13 between 8-9am. I gladly booked this as we were under a heat advisory. Sunday 8/13 a female calls and says we need to collect payment $129.00 for an emergency call. I provide the credit card she emailed an invoice and said they wont be out to between 4-8pm. Ok I advised to keep it unless I can find another company to come before this and Id call back. No other company was available. I called back at 3pm because still no call as to when a tech would be out and Im told they cancelled my appointment...but couldnt tell me why even though they took my payment. I had to reschedule another company for Monday evening due to there delay . See attachments for confirmations.

Jon S.

They came and they left ... nothing got done with my water heater .... This is their 3rd attempt