Frank Gay Services

Chuck H.

This review may be the first in Yelp history to be ongoing. To update again, we had to call Frank Gay Services for yet another service visit as our new, $18,000 A/C is still not delivering the cooling to our master bedroom while the thermostat is still out of control. We set it for 77 degrees, then it bounces around between 79 and 75 degrees. To our thinking when you set your thermostat it should hold at the set temp, which our does not. What is utlimately frustrating is that each tech sent to us not only has a different solution but that solution directly contradicts what the previous tech came up with. Who's right? So far, nobody. We feel we were duped into replacing our old A/C which performed as well as the new one. Which is to say there is no difference between the two systems and were better of with our old A/C. Don't know what to do at this point. In all fairness I will say that Frank Gay is fast to respond and the techs are always friendly and professional. They just cannot solve our problem. BTW, we also spent over $2,000 to have our A/C ducts repaired and added some window tinting trying to cool the master bedroom, which we have to avoid until evening when the room becomes no better than tolerable.

John S.

stay away from the $89 service. i made the mistake and had to pay $178
for the service person to flush the system.
in reality a 15 minute job.
they tried talk me into a new a/c system. (mine was 8 years old).
the family plan is , in my opinion is really a sales pitch.
Their plumber wanted to sell me a new water heater at $2400.
mine is 8 years old.
i made the mistake of being talked into the family plan at $149.
I decided to cut ties with them and eat the $149 knowing if i stayed with them it would cost much more.
i also am waiting for them to acknowledge my quitting the family plan.
i am 83 years old and i would warn people that are elderly to think 2 or 3 times before hiring this company.

John G.

I will start by saying the technician was friendly, knowledgeable, efficient, and did good work. HOWEVER, the charge is absolute highway robbery. Long story short, he replaced about a 6 inch length of above ground PVC pipe (no digging, no drilling). It took less than 30 minutes and the charge was $525.00. Did I sign off on it? Yes. I needed my water back on and it would have been too long to get someone else out here. That's on me. But I will never use this company again and would advise everyone to look elsewhere. ""Competitive pricing""? What a joke.

Yuki F.

I was opted in on the automatic renewal of $199 for the yearly maintenance contract. During the time of signing up initially I specifically said three times in a row not to opt me in for automatic renewal. Last week I found $199 renewal fee on my bank statement. I called and asked for that to be returned to me and they say it is going to take up to 14 days. I've never had any company take that long to return money. This is all a mistake on their end. The girl on the end of the phone and billing was not very nice when I told her that I have almost no money in my account because of this mistake. They don't care about their customers. Especially when they make mistakes. Not to mention that they are the most expensive plumbing company on the market. They install the toilet for $720. That's nuts

Rodolfo A.

Their customer service is like their advertising, non existing. The technician installed and expensive programmable thermostat after being told to install a simple basic thermostat. A simple fix, if the ac manager would return my call. A simple exchange would make me a happy customer, but they don't seem to care. How ironical, just like there ad. Still waiting for a call. Day 6.

MaryJane's P.

100% scam they sign you up for a plan, quote one price, then find out then add non refundable 50 plus dollar processing fees and other add on. Techs was clueless as something as simple as adding refrigerant to a/c . Avoid this company

Jens B.

Disappointing! My experience felt like the crooked car repair shop where a hose is loosened up before the hood gets closed and you drive off only to return. I wasted $2000 (for recharging the system twice) and was told that the air conditioning repair itself would cost another $5000 for replacing the coil of a two year old unit including another charging up of gas. That cost included the free part because of warranty.
I sought a second opinion: First, the system had too much gas in it so I saw my $2000 disperse in the Florida air. In addition, there wasn't anything wrong that he could pinpoint at the time. He suggested not to rush into an expensive repair and rather wait. (BTW, his quote to replace the coil was $1200) He also suggested if there are any problems, to replace the 45 AMPs breaker for $35 first. His service cost us $235. We replaced the breaker and the system works like a charm.
I left a review but Frank Gay services never contacted me back. In other words, you depend on local companies and trust them only to be ripped off. This lesson cost me $2000! Jens

Sara P.

In many years of investing in real estate and flipping houses that was by far the worst experience ever!! They are only in for the money. Not only did they not solve the initial issue with our A/C, but they completely damaged it to the point of having to get a new one. The new company we hired confirmed that what they did damaged the unit. When called out on their incompetence and negligence for damaging our only one year old A/C they hung up on us, stopped responding and blocked our calls. We have proof of everything; text messages, pictures and reports:
- Called Frank Gay
- Found a broken board
- Put in an electrical bypass that should only be kept for a few days
- After 6 weeks a wrong board was delivered - not because of supply issues but because of lack of communication within the company; called in to check on that multiple times
- A/C then overheated because of the bypass and started leaking water and oil; damage to kitchen ceiling and cabinets
- Several parts burned
- Called Frank Gay for assistance; uselessly changed and invoiced parts as A/C stopped working completely, lied in report that A/C was working when they left - it wasn't
- Field service manager useless throughout the entire 6 weeks, very rude and had the company block my calls
- Had to replace entire A/C unit by a different company
At the end they left us with a completely broken A/C, damaged kitchen, charges for parts that they had damaged and loss of income. This totals damages of $10,000.00
No response or explanation on any of that so we are now getting legal advice.

Jaylissa R.

if I didn't have to pick a star I wouldn't this is ridiculous the service is terrible they came and installed a doorbell after already had a doorbell ring that I needed to be installed they took the ring with them and now I can't get my money back because no one in management can contact me back they keep saying all they emailed him and this and he he's just not reachable which is ridiculous I have never had a company that's not reachable when they provided a service that they charged me for before the service was even done I am so mad right now

Ernesto M.

STRONGLY NOT recommended. They quoted $1,443 for a job that a Lowe's certified professional charged me $299 for.

They state on their website ""Best prices""and ""Competitive Prices"". This is the definition of fraud, since I paid a $39 assessment fee for a competitive price and they did not deliver.

They state ""100% satisfaction guarantee"", ""your satisfaction is our guarantee"", ""unmatched customer service"". This is another lie. After they confirmed that their quote didn't have errors, they did not reply to my email or returned multiple voicemails where I requested a call from a manager to get a refund for not delivering on what they advertise.

When I told their tech that the price seemed excessive and asked for a breakdown, he made a bad joke saying that I would have to pay for a consulting fee. He also declined to give me a breakdown until I paid.

The attached pictures are proof of the bad service I received. I politely asked for a refund since they did not deliver and was ignored.

7/25 update:

Customer service contacted me the day after I posted this review and offered a refund in exchange for an updated review or removing the review. Jackie was very nice and it took approximately 17 days for the refund to be processed and 40+ days after I was originally charged.

While I appreciate the customer service Jackie provided after I posted the review, it is unfortunate that I did not get a response on multiple attempts to contact them via phone call, voicemail, and email until I wrote the review. The website continues to incorrectly state that they have the best prices or competitive prices.