FPL Home Services

Stu S.

We just cancelled FPL Home Services. We initially had good experiences with them last year. But when we requested a plumber at the beginning of this week, FPL Home Services failed to respond effectively. We were promised a call by their service provider within 2 days. After 4 days and no response, I called the claim department and was informed that their in network plumber was unavailable. Only one in network plumber in the Sarasota-Bradenton area? Really?

Mitchell G.

Bought whole house generator from them. Probably overpaid by few thousand dollars. A few months after installation a faulty regulator installed by them allowed 450 gallons of propane to leak into the air. Cost us almost $1800 to replace. FPL Home Services denies any responsibility. Refuses to reimburse us for the leaked propane and has the nerve to say it's our fault we should have spotted the leaking gas. Their even billing us for the faulty regulator. Contract for any services with them at your own risk

Scott S.

Horrible service - Stay away. Will do all they can not to do repair(s) or deny your claim. Technician was incredibly inept and incompetent. Customer support rep's very nice but have no ability to resolve issues as their direction is to deny, deny, deny.

K H.

Gave written estimate for plumbing work, I accepted, scheduled. Day of appt, I was told couldn't do all things on estimate as estimator had promised work...that couldn't be done.... AND low-balled it!!!
ME-O.K. just do what you can...FPLHS-...""we won't charge you the other stuff"". (ME-No kidding)
End of day, I owed exactly $675 for work completed, per contract. They gave me a 'new' contract/invoice for over $1800!! Said was for ""extra work""!! I told him we had a contract already, I never approved this 'new' one. He got nasty.
I paid after failing to calm worker down...get them OUT OF MY HOUSE.
..and fight later.

Long fight (2 months) later, FLORIDA ATTORNEY GENERAL'S office had to step in TWICE to get my refund.
And FPLHS lied to THEM (& ME) about the refund THE FIRST TIME...............................BUT NOT THE 2nd.

Apparently they're petty AND dishonest!!!

These guys are grifters...and not good at THAT either.

JulaineNoel ..

They lie at every turn. Service tech said we'd need a new condenser coil on our 3.5 year old AC they installed. It was under warranty so I'd only have to pay for the service call, prepay the warranty repair fee and top up of refrigerant to keep the unit working until the part arrived in 1-2 weeks. That was just under $600. Here I am 10 days later and the part has no ETA. The unit stopped functioning all together after 5 days from the initial service call. I have called in 4 times, each call was promised a call back in a ""little bit"" with an update (no one ever called me). I was ecstatic after my second call where they confirmed they had tracking information showing the part would arrive in 2 days. I called the morning the part was to be delivered and said I would need emergency weekend service for the install and to let the scheduling team know to call me ASAP. As I had not heard anything by 4:30 I had to call back again to find out that there was no ETA on my replacement part and they had no idea what I was talking about (lesson learned- record conversations when talking to them because they are REALLY comfortable with lying). My last call they offered to have a manager call me in 24-48 hours. I clarified that is actually business hours, so I might get a call as early as Monday. We shall see. In the meantime I'll be sitting in my 92 degree house as I as I work from home and am unable to log into the required VPN from any other location.

BTW the reason we got a new unit installed in the first place 3.5 years ago was b/c they assured me that it was a brand they had a close relationship with and that parts were typically on hand or had very short order times which would minimize downtime if anything were to go wrong. Additionally the manufacturer offered a 12 year warranty to make it a worry free machine.

Krista H.

FPLHS (Florida Juno/Riviera/WPB) estimated kitchen plumbing job. All appliances were on-site, 10 ft wall was clear so he could see how/where project would work. After an hour of detailed discussion, he produced an email estimate of 7 'tasks' @ $225 each ('discount' calculated). I made the appointment that day. When plumbers showed up, much discussion ensued regarding the job; i.e. what couldn't be done-4 tasks!!! They contacted the office (in their truck). Came back and insured that I would not pay for what they didn't do. (Of course). The lead plumber told me later that estimator ""seriously underbid this""...awkward cause he was the lead's assistant.
They completed 3 tasks=$675. When done, he produced a 'new invoice' that charged me $1000 MORE (!!!) He said for 'additional work and labor'. He became agitated when I objected. I'm female and live alone so I finally paid...to fight another day.
Spent 5 hours over 4 days talking to CS, Maggie Clairvoyant. 'Here's $200 for your issues'. NO. BBB complaint-same response.

Contacted Attorney General's office (several consumer divisions). Received response quickly AND my $1000 refund in total. AG's office was terrific. And breach of contract is 1st year law school (and E-Z to read Florida Statutes).
FPLHS sent a dismissive, patronizing letter (""Final Response"") to BBB and AG characterizing job site as missing components and me 'not' understanding the 'issues'...in-person, on MY jobsite!
I wrote 1 additional, carefully edited (just the facts-MY version had not changed) response to their continual false narrative and requested it to be included in their files. I sent a copy to the local FPLHS, THEIR masters (FPL), AG, BBB, and Next Era Energy (FPL ownership).

1) I would NOT be 'taxed'/penalized for their poor training and hiring practices regarding the estimator.
2) They had 4 days to review the estimate before work started. Further, they were informed that A.M. by phone to the 'issues'. Even FURTHER, they have a Term & Condition (#15) on our (the ONLY) estimate/contract that allowed them to end/cease/withdraw all work and obligation FOR ANY REASON.
3) They did none of that.
Instead of admitting a mistake and earnestly trying to rectify and appease (and retain) a good-faith client........
FPLHS decided to attempt to shake me down like a grifter in a parking lot.

They lost. But not before they tried Gaslighting 101. Amateurish and weak bullying. Changing the narrative, never addressing the facts, talking in circles.
Don't get emo, stick to timeline and facts, and do the math for them...meaning their 'discounts' at the end of their estimates are NOT-just factor it in yourself, they won't 'show' their 'work'...for a reason.

BTW, despite the verbiage in their ads, they ARE owned by FPL, who is owned by NEXT ERA ENERGY, a 60 billion $ corporation.

THINK TWICE BEFORE HIRING THESE GUYS. Or just don't.

Tammy N.

I've had AC service done by FPL in the past, & continually has a new service member each time. It's a rotating door at this company. Last week, the service rep told me I had mold issues in my A/C and the coils were rotting. He told me he could get a replacement unit for $6800, but I would have to ""sign the contract"" that day, otherwise he couldn't guarantee the price. I told him it's a lot of money & needed to do research. He was a bit annoyed & claimed he would be very concerned about this problem & should be addressed ASAP. I felt extremely pressured & uncomfortable. Needless to say, I have 2 blue UV lights that should be eliminating mold spores, if any. I contacted 2 A/C companies later that day & inspected my unit. Both said I had one of the cleanest units, and there was NO evidence of mold! I called FPL this AM to advise them of their service technician's misinformation, only to find out that the manager would not return my call, & instead, had that same technician that was at my home last week call me. He basically said the other 2 companies didn't know what they were talking about, & seemed upset because I called to report him. You definitely do NOT want to do business with FPL AC. You will not get honest answers - they're only there to sell their products with a significant mark-up!

Lorna H.

Do not be fooled by FPL home warranty company. I submitted a claim for an electric failure due to normal wear and tear
And and it was denied without any consideration. Very poor customer service. Charged me $75 for a service call for which they did not even provide the service, I had to find my own electrician. The company did absolutely nothing for me in my time of need. Do not waste your money on this fraudulent home warranty. Here is the loophole they used to deny my claim.

Section D of the Plan terms and conditions due to d) Missing parts, improper parts or refrigerants, or improperly installed parts or refrigerants, structural changes, improper electrical power or electrical failure, or power surge.

Rating should be zero but not allowed

D S.

Do not use! Nothing but problems with the expensive a/c unit they recommended and installed. They keep coming out to repair the same problems and are charging us a ""handling fee"" that is a made up fee that only went into effect once J-T was bought by FPL. We have a contract saying there would be no out if pocket expenses and there are every time they come out which is frequently. They do not stand by their work. And they can't seem to fix any if the issues. Avoid at all costs.

Adam O.

Horrible communication, not to be trusted!! I received a post card in the mail offering $29.99 per air duct for cleaning. I called them up, and they told me that they would need to send a tech to give me an estimate. I asked them why they would need to do that when it clearly states on the card what the offer is. Her response to me was ""they need to count the duct""....I told her that I live in 800 square feet, and I know that there are only two. So, the price should be around $60 plus taxes, etc. The rep agreed with me, but said that they still need to send someone, and normally there would be a charge of $89 for that service, but they are waiving it as part of the special. So, I made the appointment for that Tuesday between the hours of 10-12. They called me the day before to confirm.
Tuesday comes rolling along, and I get a call from the tech asking me if I had a balcony, to which I replied no, not all of the condo's have balconies. His reply was ""that's a BIG RED FLAG!"" I asked him why, and he told me that they would need to vent the smell, chemicals, etc. and suggested Stanley Steamer!!
I then called FP&L back, and told them the situation. This time the rep told me that they don't service condo's or apartments!!! I asked her why that wasn't mentioned to me from my very first call to them. She had no answer, only apologized. I told her that when I signed up for the service, I gave them my address which included my condo number...wouldn't that have been a ""RED FLAG"" to them right then and there?? Same again on Monday when they called to confirm the appointment. I gave them the unit number once again. So twice they had the opportunity to catch the mistake, but they didn't.
I spoke to them yet again, and told them that they are false advertising, and why would the tech ask me if I had a balcony. He led me to believe that he would have been able to do the job if I had a balcony. At NO point in time was I asked if I lived in a house or a condo...a simple, normal question to ask when signing a customer up for this service.
To sum it up, I was offered a complimentary ""tune up"" on my unit...which includes cleaning the air ducts!!! What!?!?
I'm completely hesitant and leery to have them come over for fear that they may ""find"" something wrong with the system.
No thank you!!