FPL Home Services

MJ S.

I have the interior and exterior plumbing coverage as well as the interior electrical. I have had several claims on all these coverages and have had an excellent experience each time. They were responsive to schedule, on time, and professional. The only advice is to read what is and is not covered so you are not shocked or disappointed when they tell you it's not covered!

Scott H.

This business underwent a name change and the written agreement we had was breached in bad faith. They tried to double the cost and slandered the lady who's name was authorized representing of the company. FPL and Duke Energy are also to at fault for allowing such unethical actions and behaviors.

Christine C.

Could have/would have/should have waited to see how the new owner HomeServe Skilled Trades LLC of Norwalk, CT runs the place, before I renewed my so-called Platinum Membership with FPL Home Services, formerly Jupiter-Tequesta in December 2022 for $239.40. I paid $4,560 for a Carrier split system in 2019 from Jupiter-Tequesta. I had sold residential air conditioning before; my concerns were fitting the air handler into my condo closet, and competent installation. They did okay, but a few adjustments were needed. Then FPL Home Services took over, and the techs seemed happy. A challenge has always been attracting and keeping good people.

My employer has allowed me to work remotely from home since March 2020, which allows me to be home when techs or repair people come into my home, which is a very good thing. The last tune-up of 2022 was really upsetting. Their tech came to work unprepared to work: he borrowed our extension cord, plugged his charging unit into a wall socket in my son's bathroom without asking. Even though I told him I was working on the computer, on the phone, he interrupted me 3X to try to sell me something. He wanted to pull the air handler out of the closet, take the coils outside and clean them for $600. No. Then he proposed cleaning them, but with a tool he coincidentally did not have with him for $200. NO. Then a pan treatment for $40. NO! I complained and told Dwayne, the manager (?) not to send this person back to my home.

Last week I had one of their electricians out to change out 2 hall ceiling light fixtures, which I provided, which took about 30 minutes: $267.00, and that was with the $50 promotional discount. I asked the tech if he was sure, and he said yes. I got a copy of the invoice which showed a $129.00 service charge for after hours --- when it was 8:30 am during the week. I complained.

Anyhow, it became a case of pass-the-buck from Dwayne to Wendell (the supervisor?). They increased their prices, just did not tell me in advance (lack of full disclosure or notice). I asked for the $89 charge instead as a Platinum Member, only to be told I was only a Platinum Member for their air conditioning service, not electrician work or plumbing!

This will be my last year with this company, no matter what their name. They can keep the extra $40 because they obviously need it more than keeping a customer, and I will go elsewhere for electrical work and plumbing.

J R.

Talk about going downhill and then into the toilet!

FPL Home Services installed my whole house generator several years ago and used to provide great service. Now that this FPL unit has been sold off to XtraMile Cooling Plumbing Electric, I have had to wait many, many weeks for a service call without a functioning generator. Service began a slide in very recent years when the generator service unit was called FPL ReadiPower. Now that it is XtraMile, quality has gone off a cliff and I can't get a return call or email and as noted before, you can wait many many weeks for service. While most technicians are good, office folks & dispatch/scheduling are not in the business of providing good customer service. AVOID THEM!

Jane S.

My husband and I have been members of FPL Plumbing and Air-conditioning which is now under new ownership Xtra Mile Cooling.......
They fixed our garbage disposal and Caulked out MB sink last month.
I called yesterday about our toilet not working and the sink that they caulked and (I let dry for over 24 hours) is all cracked.
The girl who answered the phone told me we will be charged again for the caulking because it is over 30 days. I explained the sink was just done, I can't be charged again. It was 39 days ago. She was adamant that we will be charged.
I asked to speak to her supervisor and she said there's no one there who can help me. As I became increasingly upset, she kept telling me there's no one there to help me and she will submit my complaint to Customer Service.
I told her I need to speak to someone now.
She transferred me to Manager of Plumbing who confirmed I will be charged but they will come out and look at my sink. There may be another problem with the sink and I will be charged for that too. I asked to be transferred to her supervisor and she told me she doesn't know how to transfer a call. I asked her to leave a message for the overall manager, who has yet to return my call.
I mentioned we will cancel our membership and she said our membership just expired November 30th. I aked why we didn't receive notice about this, she claimed she doesn't know. Horrible customer service!!! The women I spoke to, do not care about their customers.

Larry F.

2+ years ago, FPL Jupiter-Tequesta urged me to purchase a Daiken AC unit when mine had expired, emphasizing the 12 year warrenty on parts and labor. Last month, a major part failed and needed to be replaced. The worker said they had been having trouble with this part, that it had to be ordered, and in the meantime he needed to fill the current unit with freon to hopefully get me enough cooling until replacement could be achieved. Cost: $624. What, I asked, was the high cost for?
Response was: To cover the freon and, get this, to order and receive the replacement part. Installation would be covered under labor.
Therefore, when they said parts were covered, they failed to inform me that a relatively high charge will require payment to order and ship it! Even on a part not 3 years old.
I am deeply disappointed in this company and will look elsewhere for AC service, while still holding them to their contractual obligations regarding the Daiken AC I bought.

Harold J.

I had an electrical issue with my outside lights and was assigned FPL Home services through my HomeServe policy. Got a same day appointment, Neil, the electrician, arrived on time and ready to get to work.
He put my mind at ease and said he'd take care of the problem and he did.
He worked hard for over an hour outside and when he was done everything was working great.
Neil and his excellent work ethic and skills made what was otherwise a bad day into a good one.
Excellent service by an excellent person.

Austin R.

I enrolled in the FPL Watershield program. What a nightmare. The device does not work properly and I cannot find anyone at FPL Home Services to talk to. I am caught between FPL Home Services, the plumber, and Moen. Purchase at your own risk.

Stu S.

We just cancelled FPL Home Services. We initially had good experiences with them last year. But when we requested a plumber at the beginning of this week, FPL Home Services failed to respond effectively. We were promised a call by their service provider within 2 days. After 4 days and no response, I called the claim department and was informed that their in network plumber was unavailable. Only one in network plumber in the Sarasota-Bradenton area? Really?

Mitchell G.

Bought whole house generator from them. Probably overpaid by few thousand dollars. A few months after installation a faulty regulator installed by them allowed 450 gallons of propane to leak into the air. Cost us almost $1800 to replace. FPL Home Services denies any responsibility. Refuses to reimburse us for the leaked propane and has the nerve to say it's our fault we should have spotted the leaking gas. Their even billing us for the faulty regulator. Contract for any services with them at your own risk