Fox Service Company

Neva P.

I have been a Priority One customer since the epic freeze many years ago. This week it was the unexpected demise of my AC on a 100 degree, 80% humidity day. As the first technician,Carlos (great guy) said, in terms even I could understand, the unit was ""down & out"". I have not bought a system in 11 years and then not from Fox, but I talked to Carlos first, then Mark, the Project Manager arrived with a very reasonable offer to replace the system, and by Wed. at 10:00 pm, I had a new system! Rodney and Geraldo started at 9:00 am, and though hot and later drenched, were absolutely meticulous with every bolt, wire, and test. I feel great about my purchase and even better about being a P1 client. Nice discount!!

Lori M.

We have a home that we always use Fox Service Company for our electrical, plumbing and heat/ac services.
One of our ac units went out of service and when I called to make an appointment it was the following business day they sent out a technician to check on it. He worked over an hour to initiate the unit to start but it was very old and he recommended a new one be put in. That afternoon the sales rep came to our home, gave us a quote and the following day the technicians arrived to put in a whole new system. I have to commend them for working in this heat and in a very tight access area! At the end of the day the work area was cleaner than when they started and they were incredibly polite and professional. I give a big A+ to Fox Service Company for any of the services they provide.
Lori

Christi O.

We were faced with the dreaded task of having to shop for a new heating/cooling system...Fox was our third and final bid. Cary was awesome, he came out and did not try to sell us anything that we didn't need, and for us it was a no brainer! There was no price haggling,Cary shot us straight from the beginning and he did not have to ""come off"" his bid multiple times like some of the other bids, to get our business.

Not only did we do a new ac/heat unit, we also did all new duct work, new hot water heaters, and a full weatherization of our house in an effort to maximize our efficiency with our new unit. Each crew that came was great! Paul the plumber and his crew were very thorough, clean and efficient. Paul made sure that the job was brought up to code and said that Fox couldn't do the job if certain things were not done properly. Chris and his crew were awesome! It was a two day job and I stay home with two kids that nap, and the guys were SOOO accommodating at not working in the kids nap areas while they were sleeping. I felt bad for how long those guys were at our house working their butts off in our hot summer attic until late. They kept my house clean and used drop cloths all throughout which was greatly appreciated.

Save yourself a lot of hassle, and go with Fox! Just saying...

Scott J.

Each time I have used Fox, it has been outstanding. I look for the 3 Fs: Friendly, Fast, and Fair. Fox gets an A+ across the board. I don't remember the techs who did a/c service in the past, but the first didn't charge me and showed me a self-fix at the outside unit. The next time, we had a problem inside the house and the technician was friendly and solved the problem easily without the upselling other companies pull.

Yesterday, we had Joseph out to look at an outlet. He explained everything and took care of the problem fast. Turned out that fixing that outlet solved a power prob in another rm. Which also highlighted another problem outlet. He took care of that immediately and solved major issues at my house. All for around $200, again with zero upselling or inflated charges or superfluous additional ""services"". The best part...he did it right.

That's what some reviewers miss. They aren't going to temp-fix something to get repeat customers. They get loyal customers from us NOT having to call them out for the same problems. They actually fix things right and, therefore, are the best value for the money because it is money very well spent. I cannot recommend them enough.

Edit: they initially didn't have an avail tech for a week from yesterday, but offered to call if anything opened sooner. I got a call that day, 30 minutes before Joseph showed up, saying that a tech was avail. I said sure, and (even w rush hr traffic) Joseph was there immediately. They do book up, and there's a reason for their being in demand. They also do everything poss to get someone out earlier if they can.

William M.

Your company lost a costumer yesterday due to calling them for a AC repair on a unit they installed back in 2006 and could not get a tech in the area till July 2-3 at the soonest for repairs. The temp inside was 97degrees up stairs and 94 down stairs. I will no longer using fox services for any repairs that need to be done from the AC heater or anything else they do.

Will M.

Do yourself a favor and get back on yelp and find somebody else. The only reason to call them is if your AC goes out during the weekend when the other guys are closed.

Long story short the technician himself was ok, but not an expert. They quoted me $800 for a fix that another AC expert did for $200 including labor and fixed in 30 mins while we chatted.

Seth O.

Yesterday I was looking at my electric bill and I noticed for the past 10 days, my daily usage was around 20 bucks. Can you say ouch. When my heat pump runs, the temp at the vent is never more that 75-80 degrees and takes hours to get the house temp up just a few degrees. So in my quest to lower my electric bills, I read that usually the cause is a clogged coil inside the air handler and is SIMPLE to clean. So I went to Lowe's and picked up 4 cans of foaming coil cleaner. Later on, when I got most of the covers off, I could see half of the coils were covered with a thick black soot which means they have never been cleaned. There is a metal cover in the shape of a pie in the middle of the coils with 4 screws. When I removed the screws, the cover still wouldn't come off. I was doing everything to get this cover off until I started to hear the ""hiss"" of doom. I looked closer to the source of the hiss and where the cover was stuck. Whoever installed this unit ""fox service co"" soldered the cover to one of the coolant lines. To me it looks as if it was done so when the homeowner goes to clean the coils and they can't get the cover off, they call the people at Fox because after all, their stickers are all over the unit.

Thanks to the shady practices of this company, I am out at least $3000 to replace the whole system. I will NOT be calling Fox to have the system replaced.

Karen S.

Just wanted to let you know that Ramon Guerra came this morning to fix our AC unit with the new TXV part. He was professional, knowledgeable and very courteous. I really valued his expertise and good work!! Please make sure that Fox Service knows that he is a valued repair person. I will always use Fox Service since your company is reliable and responsible.
Fox had installed our new Carrier HVAC system about one month ago. Again, the team was professional and hard-working. They did our install, added insulation and also insulated our doors. We qualified for a 0 rate loan and also got a City of Austin rebate for $1800. All in all, we have used Fox for over 15 years and always had great results! Karen L. Strot, happy homeowner, Austin, TX

Salvatore B.

Jonathan Willy (one of your Plumbing Techs) came out on a Saturday recently to fix our outside garden faucet. He works very fast but with quality in mind. He quickly made the fix. We also asked him to investigate a couple other plumbing questions we had and he was very positive and helpful. I always think, ""would I hire this person for my own business?""....in this case, I would. You have an excellent employee who understands old-school customer service!

Karen C.

We have used Fox before and were pleased. This time, however, our experience was disappointing. The service man went to our rent house b/c our renters said the electricity was out. Fox came out, pushed the GFIC button, and charged us $140 for 5 minutes of work. Yes, we did ask the renters to check the switch first. That was their error for not getting that part correct. But. $140 for pushing a button? Wow. I asked for a call back to discuss this, but did not receive a call.