Fox Service Company

Laura B.

My furnace/ac unit was over 16 years old and in desperate need of replacement. I called Fox and the entire process was a breeze. I placed my initial request online and received a call the very next morning. The project manager came out and was very nice and professional. He explained all my options clearly so that I fully understood what I needed so I could make an informed decision that was right for me and my home. The technicians that did the work arrived on time, were very courteous and respectful of me and my home. They worked quietly and efficiently and the whole job was done in less than 6 hours. I am very pleased with my decision to choose Fox and have recommended them to friends.

Doug F.

I am sorry to see so many poor reviews of Fox Service company here in Austin :(. I have used them for years at my house, mainly for HVAC and plumbing, and actually electrical now and then too. I have always had good and courteous service. I even know some of the guys names- JoJo always does my annual heating/AC inspections. Gabe was the plumber who took on the task of replacing my old water heater just this month in December (because that is when water heaters go- always when it is cold out!). On that task they even came back the next day to correct a recirculating pump that was extra noisy.

I have the annual Priority One service contract with them- maybe that is the difference? They hire pretty knowledgeable folks and they have never tried to screw me on anything, always tell me what my options are. Never had a bad experience. I would gladly recommend them for house maintenance work around Austin for A/C, Heating, plumbing, and electric work.

Nicole B.

Update: after placing this review FOX reached out to try to figure out what happened. After a few back and forths, they accused me of being a competitor. (Which I'm not) Then once my review went to the filtered section, they stopped responding to me. Classy.

Omar L.

I am extremely disappointed in the service I received. I was supposed to meet with someone for an energy audit. I was interested (still am) in purchasing a whole new system for my home. Traffic on Mopac was awful and was running a little late. As a courtesy I called and said I was running late and would be there in about 20 minutes. The guy said he wasn't interested in waiting the 20 minutes and preceded to spew model numbers and prices over the phone while I was fighting traffic. Things went south when I said I was getting lost in the numbers over the phone and that I'd be there shortly, but the guy said he wasn't going to wait. Unbelievable. Because of this I will NEVER use Fox services again and will be purchasing all new equipment elsewhere. I hope the 20 minutes was worth it.

Chris G.

I called Fox for AC service after our unit quit cooling in our condo. I was told the compressor had seized and there were leaks in the evap unit. I found Fox's service to be very professional, fair in price, timely and courteous. They were very informative and didn't keep us guessing about what could come next or how much it would cost. I would recommend them to any homeowner.

Onyx P.

If your looking to be scammed, over charged, and taken advantage of this is your company.

First I don't know anything about a/c units, what the parts are called or what they do. I just want to turn the a/c on and for it to work. I

Our fist visit to fix the a/c the guy used foul language and tracked mud in my house. Oh all he did was charge me $600.00 and it still was not fixed. He just did a temp job, because while I'm not sure.. Then the second visit was even better. We had a 8 o'clock meeting, they showed up at 9. They left hand prints and damaged the wood by the unit. I was also told that we should avoid doing anything in the backyard because that is where the unit is. Really ???? Guess the backyards are not for the kids.

Then they charged my debit card and then my AMX for the same charge. When I called my rep, all I got was a voicemail. Then when I questioned the double charge I was told oh we charged it by mistake, but would not help me getting my money back. They then decided they were done. I am still trying to get my money back, and if you like me, I need every penny I make. And this ""mistake"" has costed me money and time. Really Fox Service..... Not rock stars more like scam stars....... ;( I guess I should hope the fixes were done right. The tech was on the phone with his boss asking how do I do this more then he was off.


Fox, I held you to a high standard....guess that was my first mistake.

Nicole G.

I had Fox come out to my rental property on a Friday. I got a call from the service technician that a replacement was in order and some one from sales would be calling me Monday to follow up. Monday came and went and no call. Tuesday I called and explained to the person answering the phone that I was waiting on a call from sales to find out what i need to do to repair/replace the AC in the unit. Meanwhile this is a rental and the tenants were without air though still cooling by using the fan. No call back on Tuesday even though I had left a message. Weds came, I saw that I had been charged $55 more than the quoted service call fee and I still had not been called from sales. I called and spoke to someone else and explained the situation again. By then I had found someone else to do the replacement so I wasn't going to use them. I did want to resolve the over charge for service. I got a call finally from someone who ball parked an estimate and told me he would get back to me on the over charge. Thursday, still no call back on the over charge so I called him myself. They claim this is a legitimate charge as the service was performed (even though I was not called and I did not authorize this extra service). Really bad customer service. Unbelievable.

Kris K.

We have used fox for almost everything in our home from their maintenance program for our a/c unit, to electrical for the install of an attic fan, to plumbing for a new sink in kitchen and remodel of our bathroom to repair a busted pipe under our pier and beam house. We have always been more than pleased with the service we have received.

I have had friends asking me who I use, I tell them and they say ""I heard they were a little on the pricy side"" they go elsewhere and end up having to go to Fox because the services that were done were done incorrectly. So not only are they still having to pay someone to do it right the first time but they are out the money the spent to just get it done a little cheaper.

Take note people; you pay for what you get, if the price is too good to be true...chances are you are right and end up spending more money in the long run!

b b.

Rude and unprofessional, unhelpful and arrogant are words to describe my experience. They are all about the money, not what is best for the customer. Further reach out to management resulted in pushback that the technician is always right. Please use anyone else, I had used Fox in the past and was satisfied now I wonder if I was ripped off back then too.

Christopher H.

Long story short, one of their service members bent our garage door and now it is inoperable. After calling to have them fix it, Chris the manager, basically said ""i know the guy that was out there and he is very diligent. He told me exactly what happened and I believe him."" To which i responded, ""so this is a he said she said situation and you are, of course, going to side with your company so you dont have to pay for repairs""

I am so over dealing with companies that treat their customers this way. It would literally take 100 bucks to fix, and they wont even consider it. And what can one person do to effect a company this size? Well, to begin, the owner of our house owns several others, and he is going to drop his account with Fox services. Will this bankrupt them? no? But if enough people do the same, maybe they will wake up.