Fox Service Company

Tony M.

**This review is for the customer service/management only and not the technician or services rendered by a plumber. **

I had a horrible experience and left a bad review. About a week later a manager called me and asked if I would explain in more detail my experience with the service. After my explanation, he agreed that the tech was unprofessional and I had every right to be frustrated. He apologized on behalf of his coworker and offered to refund my service fee. That is a classy move, and while I don't know if I would use them again, I at least respect the business policy and care for the customer. I am very happy to be getting a refund. Thanks to management at least.

Quick suggestion - if your techs are going to be giving estimates they should be educated and prepared on how the estimate breaks down. - Part costs, labor costs and time, any city fees/inspections, etc. As a homeowner, I like to know where my money is going, and why. Just my two cents.

Renee F.

Cary (who came to the house to check our ductwork and give us a quote for a new AC/Compressor/Heater), Rafael and Tony (who installed the new system), and Rick and Sebastian (who measured and tweeked all the heat sources and insulated the back door) were all phenomenal. All of these guys were so knowledgeable, professional, hardworking, and went the extra mile to make sure that their work was done properly and that I was happy with the work. We have used Fox Service for the past 6 years to service our old unit, and we will happily continue to use them for this new unit. They are awesome!

Becky C.

The only reason I'm giving them one star is because I have to in order to write a review, otherwise it would be no stars. We had Fox come out to service and clean our Mitsubishi mini split unit, which they assured me they knew how to do. The tech that came spent about two hours out with the unit doing I have no clue what because he obviously wasn't cleaning it. On top of this, he charged $500. We called back the same day to speak to someone and had to leave a message, no return call, even after calling AGAIN. It's been a week now and we still have not received a return call. If I was you, I'd steer clear of this dishonest company and find someone who will treat you right. Read the reviews, I wish I had.

Jerry T.

The servicing for the furnace was great. During the inspection a problem was noted and the technician noted he needed to talk to management about the problem and that someone would call me about. One week later no call. I called you and was told the technician would call and give me an update. One week after that call still no call back. Service great - follow up to an identified problem absolutely terrible. Also, not the first time we have had this follow up problem. The problem was found a new unit bought from you this last summer.

Margaret B.

I scheduled a yearly check on my heater system. The technician was on time, very courteous and quick. He explained some things on my system I needed to know but did not pressure me to purchase immediately. Very pleased with the entire experience.

Chris H.

Have been a regular customer for many years. From their electric division to HVAC maintenance and repair, the technicians have been polite, professional and proficient. Will continue to use their services. The prices are within normal standards so don't expect a great deal but knowing the company stands by their work is worth it to me. Whenever I have had a problem or issue, the staff and managers have been understanding and we have always worked things out with mutual agreement.

Sally C.

Fox Services did a great job getting to the bottom of an issue with my smoke alarms. Very thorough competent service. Would definitely recommend them!! Thanks for your hard work getting this figured out!

Jackie C.

Excellent service! Professional, on time, and always keeps us informed with updates via ""Priority One"" visits twice a year.

Austin M.

Very dishonest company and terrible customer service!!!

Technicians lie about their time cards, do not actually fix the issue and then they have the NERVE to charge you again to come out and look at the exact same problem! Spoke with Management who clearly does not care, and getting them on the phone is a joke. Do yourself a favor and avoid this company at all costs!

D A.

We have a home warranty company service contract, that wasn't doing the job to fix our plumbing repair. After two visits, they still didn't replace the stop angles in the upstairs bathroom. Then, our downstairs powder room started leaking water. So, seeing all the great reviews on Fox, I decided they'd be worth the price. But, nope.

Fox service guy #1 was nice, timely, professional. However, he didn't seem to know the problem with the downstairs bathroom. He ended up searching the house to find other problems that he could charge me to fix, HVAC in the attic, upstairs bathroom, etc. He would've charged about $365 to fix the upstairs stop angles. So, I decided to call our home warranty company for a third time for that.

Fox service guy #1 finally said downstairs problem was due to plastic pipe inside of the pipe was too high, and cut it down, but, did so crooked. $73. for service call and ""free repair"".

After FSG #1 left, the toilet started running. So, we called Fox out again. Fox Service Guy #2 wanted to replace the guts of the toilet for $175.00. He did a huge sales song and dance, trying to even charge us more to put in a whole new toilet, wanted to charge us another service call fee, etc.

Then, he finally said, ""my manager will kill me for saying this, but, you can buy a rubber flap for $10. at Home Depot, which should fix the problem."" It's actually less than $10.00 at Home Depot.

We called our home warranty company back. This time, they assigned M1 to the job. For the same $65., no new charge, M1 worked to fix both bathrooms. They replaced the 5 stop angles, and put in a new flap in the downstairs bathroom.

The problem though is that the downstairs toilet still runs and leaks. So, we're calling M1 out again.

Long story short, I guess every place, depends on the individual contractor who comes out. Fox probably has great service people. But, it seems like they're also trained to do a lot of up selling and are expensive. If they were able to diagnose and fix the problem, it would have been worth it to us. However, they didn't seem to know the problem either. Although, they were very polite, and timely.