Fox Service Company

D A.

We have a home warranty company service contract, that wasn't doing the job to fix our plumbing repair. After two visits, they still didn't replace the stop angles in the upstairs bathroom. Then, our downstairs powder room started leaking water. So, seeing all the great reviews on Fox, I decided they'd be worth the price. But, nope.

Fox service guy #1 was nice, timely, professional. However, he didn't seem to know the problem with the downstairs bathroom. He ended up searching the house to find other problems that he could charge me to fix, HVAC in the attic, upstairs bathroom, etc. He would've charged about $365 to fix the upstairs stop angles. So, I decided to call our home warranty company for a third time for that.

Fox service guy #1 finally said downstairs problem was due to plastic pipe inside of the pipe was too high, and cut it down, but, did so crooked. $73. for service call and ""free repair"".

After FSG #1 left, the toilet started running. So, we called Fox out again. Fox Service Guy #2 wanted to replace the guts of the toilet for $175.00. He did a huge sales song and dance, trying to even charge us more to put in a whole new toilet, wanted to charge us another service call fee, etc.

Then, he finally said, ""my manager will kill me for saying this, but, you can buy a rubber flap for $10. at Home Depot, which should fix the problem."" It's actually less than $10.00 at Home Depot.

We called our home warranty company back. This time, they assigned M1 to the job. For the same $65., no new charge, M1 worked to fix both bathrooms. They replaced the 5 stop angles, and put in a new flap in the downstairs bathroom.

The problem though is that the downstairs toilet still runs and leaks. So, we're calling M1 out again.

Long story short, I guess every place, depends on the individual contractor who comes out. Fox probably has great service people. But, it seems like they're also trained to do a lot of up selling and are expensive. If they were able to diagnose and fix the problem, it would have been worth it to us. However, they didn't seem to know the problem either. Although, they were very polite, and timely.

Tim B.

One of Time Warners installers put a hole in the ceiling of our garage while installing internet/cable. They called Fox to come fix the damage. Their service tech did a great job and was punctual and courteous. I'd recommend them to anyone.

Pat S.

I called Fox Service to install dimmers in about a dozen switches around my house, plus temporarily take down a large light fixture from a super high ceiling. The guys they sent out were extremely nice, super professional and did a great job. They came back a few days later to reinstall my light fixture and both times, they were right on time. Highly recommend this company!

Larry C.

Always helpful, responsive, and quick to reply and get the job done!

Heather R.

I'm new to Austin and was having a tough time finding someone to install my gas dryer! Fox was responsive when other companies were just too busy and the service technician was very friendly and efficient! I have Fox in my contacts now for all of my future needs.

Katrina S.

My AC went out sometime during the night. I called Fox at 8am and by 12pm I had a tech on my front porch. Richard got my AC running again very quickly. Thank you.

JG A.

Fox service electricians did a great job. Efficient, friendly and professional.

Jenna P.

My AC wasn't working so I made an appointment for the following day. That morning the AC came back on so I called to cancel the appointment. When it went back out a day later, I made an appointment, but they couldn't schedule me for two more days. Knowing there might be some confusion, I called the morning of my appointment to make sure I was still on the schedule. I was told yes, they should be there between 9 and 6. When 5:00 rolled around and I hadn't heard anything I called. I was then informed that no, I was not on the schedule for today. The only option I was given was to make another appointment for two days later. Do not call this place unless you want to waste a full day waiting to see if they will show up. Terrible communication.

D G.

Update: Fox did the right thing and called (once seeing the previous review) and refunded my money. I appreciated that they did that.

Ed C.

Fox Service Company is outstanding. We recently had our Priority One Inspection completed. Received a call on the day we requested to inform us the serviceman was on the way. Serviceman arrived at the exact time we request. He was friendly, polite and courteous. He immediately proceeded to conduct both outside and inside air conditioning inspection. I have relied on FOX for our home cooling and heating service for several years and have be extremely happy with their work. I highly recommend FOX.