FAST of Florida

Ro C.

Inspected our appliances, took our money, then said they couldn't repair our appliances!
We wanted a one-year repair service for a condo we bought that had older appliances. The real estate agent selected Fast of Florida. Their rep came to the condo and inspected our appliances, then charged $838.45. When our dishwasher broke, the rep said he could not repair it because it was too old. He also said that all our appliances are too old, and he would likely not be able to fix any of them if they broke. Shouldn't that have been made clear to us at the inspection?
I called Fast of Florida, and although I was disappointed, the customer service agent said we could get a refund of the $838.45 minus the cost of the service call. I also spoke to a woman in the billing department who said the same thing, but I would need to wait 8-10 weeks for the refund.
When I called to check on the refund, there was a new person, Melissa, in billing who did not honor the promise made 10 weeks earlier and told me now they would only refund $328! I have written Melissa and called several and she has not responded.
This whole experience has soured me on Fast of Florida!

Frank And Elisa S.

After utilizing FAST for nearly 20 years, we are now left with no alternative but to seek a new provider. I was given a five-hour window for a service to be provided only for me to call the company at 4:40 pm questioning if the service will still be provided. While waiting on hold, FAST called and left a message indicating they would need to reschedule. The same person then picked up my call from being on hold. When I expressed my frustration with being required to remain at home for 5 hours, we asked for a specific time the technician would arrive and was told I could only be given another range of time. Not sure why I was not offered a first service of the morning on a different day, but that is apparently the state of service that FAST has taken. Additionally, why the call to cancel came in so late is also not appreciated. This is most unfortunate as I am losing what had been a trusted provider of both HVAC and plumbing. In addition to the above concerns with FAST since their corporate takeover. I am also having difficulties with them regarding warranty notifications and work to be completed under warranty which as seniors living on social security will severely dent our budget if not covered. I had a new company come out for an annual servicing of our heat pump. Based upon the work they did in their inspection, I realized that FAST has been providing only the minimum work necessary. Specifically, the new company pulled the blower motor out of the plenum for cleaning, and this demonstrated significant mold contained therein which represented years of buildup. FAST never did such extensive work and given the buildup explains out continuous sinus difficulties. Buyer beware!

Jennifer D.

Terrible experience. Hot and cold hook up backwards. Ran cheap PEX outside house in bright sunlight. Cheap fittings that will likely fail. Ran cold water lines inside attic secured to roof joist so water comes out scalding hot from attic heat for 2 minutes. Ran outside hose off of water softener, which would kill landscaping. Twisted hot and cold PEX in wall. Did not secure PEx in wall. Awful. Frustrating and expensive to fix. Water shut off is hooked up backwards so on is off and off is on.

Carol P.

Shaun answered my call for AC repair. she was wonderful, pleasant and knowledgeabl. I'd love to ask for her when I call again.

Roberto helped me. He was prompt, knew what he was doing, very nice, very tidy, an absolute asset to FAST.

thank you.

Myra T.

We have a contract with another company that came for our summer checkup. A/C was working when they came, but quit within 3 hours after they left. They told us we needed a coil. Ordered it, but it is on backorder. They left us without A/C for 8 days. Called Fast of Florida.....Joe came out on Saturday morning and traced the issue to a broken electrical wire. Replaced it and we have A/C! Other company did not even check that. Will cancel that contract and use Fast of Florida from now on. Courteous customer service person and Joe was awesome he worked until he found the issue and repaired it efficiently. Great Job!! Thank you Fast of Florida and Joe.

Katrina F.

When we Moved into our new home and it had issues right away We got Great service in done well 10/10 would rec

Rhonda W.

Fast Plumbing came to my unit in a 26 high rise in downtown Clearwater. I called them they had installed a LeakSmart system in each of our 153 units so I thought they knew our units and were familiar with our building. All I needed was some toilet inside parts replaced. They charged $522 for less than a hours work and less than $30 in parts. When questioned they said ""plumbing costs have gone up"". Two weeks later I called Clearwater Plumbing to replace my 3/4 hp garbage disposal. Their price for installation including the garbage disposal was $379. I asked the Clearwater Plumbing plumber how much they would normally charge to install the toilet parts and he said likely around $260. He did not know the ridiculous rip off price from Fast. Use Clearwater Plumbing!

Randi P.

We called them out to replace some switches and provide an estimate to do larger items. I paid the trip fee of $89, and then the electrician said he was too busy to complete any work at that time and left.

It has been 20days, company has not sent an estimate, even though we paid for one. Called to get an answer and was given the run-around. Still no call back, estimate or refund.

I would not recommend this company and will be filing a complaint with the BBB.

Charles S.

I was contacted by the owner after this review went up. He apologized and acknowledged the company's growing pains and informed me that they made some staffing changes for the better. He offered to refund me the amount owed OR a complimentary 1 year service contract with the hopes of winning my business back. I appreciated him reaching out and was grateful for the gesture so I took him up on his offer to start fresh. He informed me his office would be in touch with the service contract. Time went by and I never heard a thing. As a courtesy I let the owner know. He had nothing to comment. Sad.

E F.

WOW!!

I've used FAST of Florida in the past and all-in-all have had good experiences with them, but today's was GREAT!

I had bought a ceiling fan at Lowes about two weeks ago and it had been sitting in a box waiting for me to install it. Then I received an email offer from FAST that they would install a ceiling fan for $21.00.

How could I pass that up? I had never installed one. I felt I could, but figured it would take some amount of time and effort and here was a qualified company offering to do it for $21. Can't pass that up so called, and scheduled the work to be done.

Amazing - they were able to come within two days of my phone call. That really surprised me given how hard it has been to find contractors of any type lately. So, today was install day.

The installer arrived - he was dressed professionally, and well kept. He got to work immediately and installed the unit. He did a great job and was very friendly. Watching him, it was easy to see that I made the right decision - to have FAST install the unit rather than me do it.

Well done! Highly recommend.