Estes Services

Tanya B.

This company is not professional! If you stop using them and they have your credit card information, they will continue to charge you monthly. I have spoken to several of their employees to let them know I don't want their services anymore. They've told me their putting it in the system, but I'm learning that they don't have a system. I had terrible service last summer and I paid my bill in full. So, why are they taking money from me since I've told them that I'm no longer interested in their business! DO NOT USE YOUR PERSONAL CREDIT CARD WITH THEM! UNPROFESSIONAL! I WANT MY MONEY BACK!

Nancy K.

This company was called to come do an estimate for a full system install. It took one week to get them to come out for that. The sales rep came out within the expected window of time. He was kind and professional at the time of visit. He said he'd have the proposal emailed to me later that day or first thing the next morning. 3 days later I'm still waiting. I've already accepted a competitors proposal. It's almost as if they did not want our business.

Julee D.

I just got my AC/Heat Pump unit installed this morning. I cannot say enough good things about the people and service. Over the past few months, I got a number of widely ranging quotes on my unit replacement because it would likely require a crane. I live in a three story condo building where my heat pump is on the roof. It was a fairly big job from replacing the unit on my roof to replacing the air unit in my closet to adding a digital thermostat.

Chase came over a week ago to give me a quote. He spent a good deal of time assessing the situation, listening to my questions/concerns, and giving me a few different options. He was the only salesperson who offered a solution without requiring a crane and assured me that it would be done safely and properly. Since he was able to do it without a crane and offered a discount for me paying for it on the day of installation and not financing it and even offered a one year free maintenance afterwards, I ultimately went with Estes. Added bonus, he was able to schedule the job on a Saturday morning which was ideal for me since I didn't have to take off from work! Chase's quote was not the cheapest I felt it was the most fair and reasonable given the extent of the job, quality of the equipment, and service provided. Personally I would never just pick the cheapest quote for such an important installation.

This morning I was a little concerned about the rain and the installation on the roof. Everything turned out great. It took Donald, Tyler, and Mason about 5-6 hours to fully complete the job. They were thorough, professional, and easy to talk to about any questions I had. Yes they take credit cards. This has been by far my best experience with a service provider in my home. Highly recommend these guys!!!

Robert U.

My furnace works fine with the new control panel. Took 4 days to relieve the part ( tech didn't have the part on his truck either) the part was ordered from Rheem /Ruud OEM. The only thing I can say that's positive is that the control panel was the problem. And if you have to mark up your parts and labor $600 for. $110 part that takes 30 min to install you need to reduce your overhead by quite a bit instead of passing your advertising costs to the consumer. Your part of what gives contractors a bad rap.

R A.

Waste of $79 and my time.
The call staff were great BUT the guy they sent out was not. I watch service people like a hawk and when he went into my attic to look at my unit he didn't even really look at it. He just fiddled with some pvc that I knew were not glued properly and kept pushing different products - WITHOUT OFFERING TO DO SOMETHING ABOUT IT! When he went outside to check the unit, he didn't even gauge the Freon or even look inside it.

What a waste of time and money and I did not appreciate how the guy tried to use the fact that I was woman alone at home while my husband was at work against me. Felt like the ""service call"" was just a platform to push EXPENSIVE product. I wish I could get a refund on my $79.

Ended up calling another local company and they came and actually did something to fix problems before they became bigger issues at the time of the visit!

Teresa L.

Well, Estes has let us down. Our repair man dropped the ball when our air conditioner stopped working. He did not follow up. Also, our Rheem tankless water heater is having problems. Even though Rheem lists Estes as an independent contractor on their website, Estes did not help us. The service guy told us that he knew someone who could help us, but he never followed up. So now we have a broken water heater and a broken air conditioner and Estes is not doing anything to help us, despite our contract.

ANOTHER UPDATE. After Estes told us that we would have to have our HVAC system replaced and put a patch on it and talked us into a service contract to ""save money,"" we found an independent contractor who determined there was a leak in an inlet pipe to the compressor from the coiling cools (whatEVAH), so he soldered a pipe to fix the problem. Our HVAC system is working perfectly. Would you rather spend $300 to repair an HVAC unit or thousands of dollars to replace it.

Lin K.

My air conditioning conked out last night. As my usual hvac company could not come for two more days, I had to use someone new. Estes was available that afternoon so I made the appointment as it was hotter than hell in my home. The service fee was double the price of my usual company. $400 later my air is now working. The service guy said I need a new system soon. I will probably use my old company going forward.

Clay A.

Estes came out to give me a quote on zoning our downstairs or adding another system.
They were very courteous and conscientious, telling us that neither were good options - zoning wouldn't work and putting in a second system was a expensive and not practical solution for a small space. They seem trustworthy and honest .

Erika C.

Buyer beware!!! I am not sure how this company stays in business. They came to repair our air conditioner, did not fix it properly (it still had same issue when they left) and now they don't want to refund my money. They said I signed their contract that their repair may not work. They are a fraud! Do not use them.

Christopher R.

For two weeks I've tried to get our A/C repaired or replaced with Estes and it will be three weeks before it is complete. It's as if they don't want your business or are here to give you the run around. I really don't understand it. We have their service agreement that is suppose to give you preferential treatment if you have a heating or air problem. Anytime we call we sit on hold so long we finally have to leave a voicemail which is not returned. We also tried their online contact form with no avail. It took two days just to get a hold of someone. When we finally did get through I told them I needed to schedule service for a repair or replacement of our A/C which had stopped running. Ialso let them know we had the service agreement and a newborn at home. They then told me they needed to know which service it would be either a repair or a replace because those are handled seperately. I said I didn't know just that my A/C didn't work. They said okay and five days later someone came out. They told me my A/C needed to be replaced and that someone else would have to come out for that. This wouldn't be for another five days. Then after that seven days before the install. Needless to say after this repair we are switching to another company. It shouldn't take from June 16th to July 1st for an A/C company to do their service