Estes Services

K D.

They hounded me for weeks to do my winter inspection. We finally got a date set for the morning of January 16th. Technician didn't call and didn't show. I left two call back requests at the company to figure out what was going on. It's been over a week and I'm still waiting to hear from someone.

Stephanie P.

I can't speak more highly about tech Joshua Williams who answered my emergency furnace repair call late Saturday, Jan. 4, 2025. My air conditioner would randomly come on instead of the heat. My furnace is in a very tight crawl space, he worked long and hard and consulted with his supervisor until he was able to come up with a solution. He kept me informed along the way. I commend him for his tenacity. Someone had been out prior but couldn't find the problem.

Stephanie Parker

Jackie J.

My heat stopped working last nite and called Estes this morning to fix it. The guy came and in 10 minutes told me that I needed $1000 worth of work and that everything works in a sequence and that it could be more if that doesn't work after he replace these two things. I told him no thanks and that I'll just rough it out and wait for my warranty company to come on Monday. The. Another repair company came after his visit and this new guy from All Stars Heating fixed it in less than an hr and only charged $200 and stayed to make sure the temp rises to my desired temp of 75! A total rip off and trying to take advantage over the holidays probably. Will never use them again! Horrible service!

Felicia H.

Where to begin? Well, I came across Estes when I noticed a van or two in our neighborhood. Our AC unit went out after 12 years so we used their services to get a new unit for our condo. They sold us on the higher end unit aka Carrier that cost us I believe $4800 with discount. They even gave us a small discount for paying upfront in full. Great! Fast forward 2 years later, we noticed the unit had an issue of not being able to cool. It would takes hours to cool one degree and it would run all night. We have a Nest thermostat and were able to keep track of the run times and temps.
Called them out on June 8, 2018 to check out the problem. Cody seemed a little unsure of the issue but then again all he did was connect his instrument to the unit via inside our condo and didn't offer to go to the roof to check. He seemed to misunderstand the issue and basically chalked it up to user error. Advised me to keep it at the temp we wanted and not set it to 77 while we are at work. The problem continued so we called them again.

Alex came out on June 23, 2018. Told him our issue and he did his investigation and said the unit had too much Freon so he took out 2.5lb and check his readings and said that should do it. We noticed a slight improvement but the problem stayed the same. We kept the unit off for a few months (early November-May) bc we didn't need the AC. Cut it back on in May and guess what? The same exact issue!
So Estes came out again on May 29, 2019 and this time the techs name was Lee. After he did his checks, he seemed puzzled so he called his supervisor or something to get advice. After the phone call they concluded that the TXV part had gone bad and needed to be replaced and that these things happen. Said the part should arrive in 2-3 days and it'll take two men like 4-5 hours. This visit cost $437 that includes the service contract.

We went without AC for a week. Of course it was in the 90's and we had to ""sleep"" with the bedroom windows open and listen to all the traffic noise. Didn't realize how popular motorcycles are in the city until this happened.

Anyway, on June 7 a tech named Nik came to replace the TXV part and maybe an hour or so later another man came to assist him. After they completed the job, Nik came in to check the readings and saw that they didn't appear right so he ran back to the roof to do something. He came back and checked again and I guess noticed a change and said we should start noticing a difference and left. We did notice a difference but I think that's only because we had no AC for a week and our bodies adjusted. This visit cost $383

Fast forward to June 21, 2019 when yet again we had to call because the unit wasn't cooling properly. Lee came back this time and did his investigation and reported to me that NOW the compressor needed to be replaced because it was basically dead. So, now we have a quote to replace the compressor which comes to $1200 plus an additional piece to help it function better or keep it functioning $300!!!!! They are insane!!! The unit is only 3 years old!! Our old unit didn't give us a problem until it died and it lasted 12 years.

To sum it all up: we paid a hefty price for a higher end unit that has given us nothing but problems. We've had 4 different techs come out at different times to ""fix"" the problem. And I'm done with their ""these things happen"" response. I'm done wasting my time and money. Lesson learned.

Sheila M.

SAVE YOUR MONEY!!

Service Inspection and Preventative
Maintenance Clients!!

Don't expect to get what you pay for or the ""Peace of Mind"" Estes Services (Estes) offers. Nor, can you count on its ""tradition"" of ""Integrity & Quality.

As a senior citizen and recovering cancer patient, I depended on Estes inspections and preventative maintenance contacts and reports to ensure the healthy and safety of my equipment. Based on Estes findings, I was of the belief my HVAC system was free of safety and health hazards.

I was mortified, when a routine third party determined Estes had not been reporting, and allowed to persist, the following deficient findings (but not limited to):

1) Found ""black stuff"" inside supply plenum
2) Defective and non-working UV lighting system and defective ballast
3) HEPA filter hardwired to the furnace and non-working

From information and belief, Estes knew or should have known the existing and dangerous conditions in Clients HVAC. As such, Estes should have reported these specific deficient findings so that Client had the opportunity to make necessary replacements and repairs.

From information and belief, Client believes Estes by failing to report and or knowingly omit these findings from its paid report, Estes knew or should have known existed, Estes caused injury and or illness to Clients weakened state of health.

Client has spoken with Operations Manager and Estes Owner, however, neither accept accountability.

Client feels public and seniors especially need to know these areas are not being inspected and or reported for their own personal safety.

Pictures follow:

Kimberly C.

They came to do an annual check up on a 2 year old unit. The bottom unit stopped working 24 hours later. They said it was a coincidence and that my evaporator coil just happened to break and drain my entire unit that same day. I asked that the unit be filled back with refrigerant to the level it was at the time of service, that they verify that the schrader valve is functioning appropriately and that they recheck the unit in 6 months. If the levels are down again, I am happy to move forward with repair. Despite multiple back and forth exchanges, the company would not even entertain they could have made an error. When asked to explain how you differentiate between a damaged evaporator coil vs a technician causing a leak, the response I got from the regional operation manager was as follows:

""Despite many attempts to explain this I cannot explain it to you in a way that can help you understand. The only way someone can cause a refrigerant leak is to intentionally damage an evaporator coil. Simple as that. We didn't do anything to damage your unit and I will not be responding to any additional emails. If you feel like we did I would encourage you to contact the local police and file a report. Otherwise this issue is over according to Estes. ""

Berto I.

Worst plumbers and lazy ass ever...DO NOT RECOMMEND!!! Came to my unit and barely touched the toilet only to ask me to completely change the toilet and charged me $300...I called a referall small business plumber and he was able to unclog the toilet under 5 mins and assured i didnt need a new toilet installed...trust me you do not want to use these lazy ass plumbers of estes, THE WORST...i call and asked for my refund and they did not refund me my money* Do better for your customer...OH YEA DO NOT GIVE YOUR CREDIT CARD over the phone prior to service**effing SCAMMERS

Jeremy B.

Estes Services ruined my AC unit. They came out for a simple request for my upstairs area to help with zone cooling for one bedroom which wasn't getting quite as cool as the other rooms. Unfortunately they sold me on their ""service plan"" to tune and clean all of my house AC units. I had no issues with the cooling and functioning of any of my AC's before. Immediately after their service now my basement AC has no cooling at all. That unit was working perfectly fine before they did their ""service"" on it. What an absolutely horrible thing they did to ruin my AC and now they claim no responsibility. The technician they sent to check on it said he completely agrees and understands why I am so upset but said his management wouldn't agree to fix it because there's no hard proof that they caused the damage. Guess what they are the only ones that touched it and it immediately now no longer works the very next day! Beware this company is a complete scam. I am concerned that they intentionally causes this damage to try to make me buy a new system from them. STAY AWAY from ESTES Services!!!!

Gwen W.

This place is a RIP OFF! They charged me $6000 for an AC for a one bedroom condo!!! Then they want you to pay for a maintenance service where they come out twice a year!!! For what???? They do NOTHING!!! My AC had been leaking for 2 years!!! They charge me $79 every time they come out to fix the leak! Rather then take responsibility for their incompetence, they have the audacity to blame the pipes in my building for the leak!!!! Don't use ESTES!!! They hi Jack you for every dime!!!

Marcia E.

Once again, I turned to Estes when my AC went out. Scheduling was easy and repair visit prompt.
Josh was the tech - professional, friendly and knowledgeable. Kept me apprised at all times and worked diligently until job was completed and in perfect working order.

No need to go elsewhere.

Kudos Josh and the entire staff.

Marcia Evans