Empower Home Services

Derek S.

4 stars
11/09/2023

The Empower Company overall is great all Staff and Techs have been wonderful. We had a problem with the gateway on the system due to us being forced to change our internet/Wi-Fi for spectrum. The problem was to get this gateway working again took about 4 weeks between calling Enphase with several calls with no resolution. Then we called Empower we called them once and it too awhile for them to follow up with Enphase to see what happened. Then I believe Empower went through chain of command of their own, then they sent out a Tech today 11/9/2023.The gentleman was very knowledgeable, pleasant and had the system going in about 30 minutes or so. Thanks

Margaret W.

If I could give it, zero stars I would. Lousy service. Lousy follow-through. My inverter went out in September last year and it took them until January to fix it. Consequently I had a $2000 trueup this year and they refused to help with it!

Ron O.

Don't purchase or finance a solar system from this company. Our family's experience was terrible. The sold my sister-in-law a 27k system (with their handy financing) and did not stand behind their product. We tried in good faith to resolve a dispute over a few thousand dollars to fix their mistakes. Unethical company. There are many other solar companies out there.

Ashley Z.

Run, run, very far away. It took almost 2 years to get my solar up and running on my house. I should have known to cancel my order when they scheduled my install and didn't even have my product in stock/the right warehouse. I was given the excuse that all installers had Covid at least 10 times during this process. And after my equipment was finally up and running, it stopped working. Their technician said it was because they didn't install the equipment properly. Then I was accused of tampering with the equipment and that's why it wasn't working by their VP Brad. I would never want anyone to go through the same headache and stress that I went through dealing with Empower Solar.

Nathan H.

Best Solar installers out there by far, it's not even close, best customer service I've ever had, they respond immediately and helped me with everything I needed and asked for without hesitation

Casey R.

Great experience with Zack and the team at Empower. Zack went the extra mile to ensure our large project had everything we needed. Highly recommend this team as they are responsive and knowledgeable. Installation was quick and easy. I was pleasantly surprised with how fast Empower contacted PG&E and connected our system to the grid within 1- 2 weeks after completion.

Curt L.

It took over a year to finish the job after they abandoned the job and told me to get an electrician to finish the job. They did extensive video and photo documentation pre-contract, so they knew what was there and I made them aware the 2008 installed shop electrical had no permit. They insisted the shop was the best install location. The first inspection was a disaster and had about 7 issues to be fixed. They apparently did not know that after installing solar next to skylights in a shop you need fall through protection installed. They didn't ground the subpanel on my shop, nor connect the main panel with the sub panel via a ground wire. I had to get all this done with another contractor. The other contractor called for the final inspection and got it completed. Then, EMP came knocking for the final payment threating to disconnect my solar if I didn't pay them immediately. I am trying to get them to cover the electrical cost after the County Inspector told me it was their ""Baby"" after they opened the panels. Emp took on the job and then decided not to finish the job for unknown reasons. It was terrible.

Joann B.

My daughter in law recommended these guys and I cannot believe there are bad reviews here. Our experience has been satisfactory. They have been very communicative via email, we were just installed and I look forward to getting the installation process finished.

Shannon W.

My rating has not changed. This company is completely incompetent. My panels were installed in early October and are still not authorized for use by PG&E. While I understand the issues with inspections and how slow PG&E can be, Empower is by far the culprit in the 7 month delay (so far).

First, they mis-scheduled the first inspection (first fail). Then they failed to notice that part of the project was a main power upgrade. (Second fail) Then they lost the paperwork - a neighbor found it and brought it back to my house. Next was the water spigot issue that was under where panel upgrade was to be installed-I was told by Empower employee to just cap it, have it inspected and then uncap it. I chose to proactively move the spigot away from that area, the cost of which was $1,600. Turns out that the entire water line can not be under the panel, so that was done for no reason. They talked me into a side-by-side panel system, which bypasses PG&E, but they did not fix the paperwork with the city (third fail). Fourth inspection finally passed and waiting for a permission to operate...

If I could do this over again, I would definitely NOT have gone with Empower.

Katie R.

I wish I could give it lower than one star. Do not trust this company with your solar. They are dishonest. Terrible customer service. Chris is the worst. Do your homework shop around and look at reviews before you decide to go with this outfit.