Empower Home Services

Mark D.

These guys swapped out my inverter. The tech left before completing the job blaming my wife for not knowing the Wifi password. So the tech just walked away without connecting to the internet for monitoring the system. He could have called me. They never came back and gave me crap about how it was working even though I could not monitor the system. I was promised a return. I tried to tell them I wanted to use the repeater that was originally installed but they refused to come back. I ended up setting up the system myself using wifi. The system works. That is the good news.

Phyllis M.

I would not recommend this company to my worst enemy. I have called them to check my system and they say it works fine even though we pull from the grid. we have trees in front that shade the roof and they still put the panels there. I Called and the gal talks over me and won't listen to me. she said cut you tree, REALLY, that tree was there when they put the system up. we told them then that we were not happy with that. the guy said that if there is a problem when the tree get its leaves to call. ALL THE GAL SAYS IS TO READ OUR CONTRACT AND CUT THE TREE. Very poor service. We started with Vivint salesman and he ended us up here with this company. I'M NOT A HAPPY PERSON AND WOULD NOT RECOMMEND EMPOWER TO ANYONE. GO SOMEWHERE ELSE.

Derek S.

4 stars
11/09/2023

The Empower Company overall is great all Staff and Techs have been wonderful. We had a problem with the gateway on the system due to us being forced to change our internet/Wi-Fi for spectrum. The problem was to get this gateway working again took about 4 weeks between calling Enphase with several calls with no resolution. Then we called Empower we called them once and it too awhile for them to follow up with Enphase to see what happened. Then I believe Empower went through chain of command of their own, then they sent out a Tech today 11/9/2023.The gentleman was very knowledgeable, pleasant and had the system going in about 30 minutes or so. Thanks

Margaret W.

If I could give it, zero stars I would. Lousy service. Lousy follow-through. My inverter went out in September last year and it took them until January to fix it. Consequently I had a $2000 trueup this year and they refused to help with it!

Ron O.

Don't purchase or finance a solar system from this company. Our family's experience was terrible. The sold my sister-in-law a 27k system (with their handy financing) and did not stand behind their product. We tried in good faith to resolve a dispute over a few thousand dollars to fix their mistakes. Unethical company. There are many other solar companies out there.

Ashley Z.

Run, run, very far away. It took almost 2 years to get my solar up and running on my house. I should have known to cancel my order when they scheduled my install and didn't even have my product in stock/the right warehouse. I was given the excuse that all installers had Covid at least 10 times during this process. And after my equipment was finally up and running, it stopped working. Their technician said it was because they didn't install the equipment properly. Then I was accused of tampering with the equipment and that's why it wasn't working by their VP Brad. I would never want anyone to go through the same headache and stress that I went through dealing with Empower Solar.

Nathan H.

Best Solar installers out there by far, it's not even close, best customer service I've ever had, they respond immediately and helped me with everything I needed and asked for without hesitation

Casey R.

Great experience with Zack and the team at Empower. Zack went the extra mile to ensure our large project had everything we needed. Highly recommend this team as they are responsive and knowledgeable. Installation was quick and easy. I was pleasantly surprised with how fast Empower contacted PG&E and connected our system to the grid within 1- 2 weeks after completion.

Curt L.

It took over a year to finish the job after they abandoned the job and told me to get an electrician to finish the job. They did extensive video and photo documentation pre-contract, so they knew what was there and I made them aware the 2008 installed shop electrical had no permit. They insisted the shop was the best install location. The first inspection was a disaster and had about 7 issues to be fixed. They apparently did not know that after installing solar next to skylights in a shop you need fall through protection installed. They didn't ground the subpanel on my shop, nor connect the main panel with the sub panel via a ground wire. I had to get all this done with another contractor. The other contractor called for the final inspection and got it completed. Then, EMP came knocking for the final payment threating to disconnect my solar if I didn't pay them immediately. I am trying to get them to cover the electrical cost after the County Inspector told me it was their ""Baby"" after they opened the panels. Emp took on the job and then decided not to finish the job for unknown reasons. It was terrible.

Joann B.

My daughter in law recommended these guys and I cannot believe there are bad reviews here. Our experience has been satisfactory. They have been very communicative via email, we were just installed and I look forward to getting the installation process finished.