Empower Home Services

Brad M.

Had solar installed through Empower, project went smoothly and system is working great. We haven't had a true up bill since we had our system installed. Highly recommend!

Connie S.

I have never had a worse experience with any other many companies I have done business with since moving to Fresno in 2021. Empower installed additional panels in order to help me avoid a huge tru-up in the future, then I waited over 6 weeks before the next phase of the installation which was trenching. I was lead to believe that this would be opened and closed in the same day but no--trench was left open for a long weekend rendering my yard unusable and unsafe by my small dogs.
Now I am waiting for my yard to be restored to its original condition which involves re-installing the artificial turf--going on three weeks. Today someone was to be here between 8-10 am. No show. Called office. No return call. Called again at 12 and at 2. Finally a subcontractor called around 3 to say someone ""should"" have called me in the morning and someone would be out between 4-5 pm today but would call first. It is now 4:40 and no one has called. This company has no integrity and use at your risk. I do not recommend.

Mark D.

These guys swapped out my inverter. The tech left before completing the job blaming my wife for not knowing the Wifi password. So the tech just walked away without connecting to the internet for monitoring the system. He could have called me. They never came back and gave me crap about how it was working even though I could not monitor the system. I was promised a return. I tried to tell them I wanted to use the repeater that was originally installed but they refused to come back. I ended up setting up the system myself using wifi. The system works. That is the good news.

Phyllis M.

I would not recommend this company to my worst enemy. I have called them to check my system and they say it works fine even though we pull from the grid. we have trees in front that shade the roof and they still put the panels there. I Called and the gal talks over me and won't listen to me. she said cut you tree, REALLY, that tree was there when they put the system up. we told them then that we were not happy with that. the guy said that if there is a problem when the tree get its leaves to call. ALL THE GAL SAYS IS TO READ OUR CONTRACT AND CUT THE TREE. Very poor service. We started with Vivint salesman and he ended us up here with this company. I'M NOT A HAPPY PERSON AND WOULD NOT RECOMMEND EMPOWER TO ANYONE. GO SOMEWHERE ELSE.

Derek S.

4 stars
11/09/2023

The Empower Company overall is great all Staff and Techs have been wonderful. We had a problem with the gateway on the system due to us being forced to change our internet/Wi-Fi for spectrum. The problem was to get this gateway working again took about 4 weeks between calling Enphase with several calls with no resolution. Then we called Empower we called them once and it too awhile for them to follow up with Enphase to see what happened. Then I believe Empower went through chain of command of their own, then they sent out a Tech today 11/9/2023.The gentleman was very knowledgeable, pleasant and had the system going in about 30 minutes or so. Thanks

Margaret W.

If I could give it, zero stars I would. Lousy service. Lousy follow-through. My inverter went out in September last year and it took them until January to fix it. Consequently I had a $2000 trueup this year and they refused to help with it!

Ron O.

Don't purchase or finance a solar system from this company. Our family's experience was terrible. The sold my sister-in-law a 27k system (with their handy financing) and did not stand behind their product. We tried in good faith to resolve a dispute over a few thousand dollars to fix their mistakes. Unethical company. There are many other solar companies out there.

Ashley Z.

Run, run, very far away. It took almost 2 years to get my solar up and running on my house. I should have known to cancel my order when they scheduled my install and didn't even have my product in stock/the right warehouse. I was given the excuse that all installers had Covid at least 10 times during this process. And after my equipment was finally up and running, it stopped working. Their technician said it was because they didn't install the equipment properly. Then I was accused of tampering with the equipment and that's why it wasn't working by their VP Brad. I would never want anyone to go through the same headache and stress that I went through dealing with Empower Solar.

Nathan H.

Best Solar installers out there by far, it's not even close, best customer service I've ever had, they respond immediately and helped me with everything I needed and asked for without hesitation

Casey R.

Great experience with Zack and the team at Empower. Zack went the extra mile to ensure our large project had everything we needed. Highly recommend this team as they are responsive and knowledgeable. Installation was quick and easy. I was pleasantly surprised with how fast Empower contacted PG&E and connected our system to the grid within 1- 2 weeks after completion.