Ellington AC & Electric

Kenneth S.

Problems a year and a half after installation. Trane condenser went bad. Covered by Trane but labor not covered by Ellington. They grandfathered me into their ""no worries"" program after that debacle. That was a mistake. 2 years later the AC went out because of wind even though it had been ""inspected"" every 6 months. Wind is an ""act of God"" and not covered by their ""no worries"" program. Told both the Ellington estimator and installers that I wanted straps across the new unit to prevent it from coming loose again. No straps installed by Ellington (my maintenance guy did it after the Ellington install). Big company with many different departments. Each department blames the other and passes the buck. The chief can be quite rude.

Pete S.

Terrible products and service. I purchased a unit and within 4 days of installation it broke down. It's been over 2 weeks and they still haven't received and installed the one part they say is the problem and appear in no rush to resolve it.

Jim W.

Ellington A/C is very honest and affirm they came out checked out my a/c unit it was a bad fuse replaced the fuse checked the Freon level and were very honest I would recommend them to anyone thanks again for the fast response and great service

Frederic F.

Good service from the tech but please be aware that they charge $250 to unclog a drain line, that is a robbery considering that other A/C company are between 80 to 110!

Am normally not doing review but at that price people need to know!

Better call another A/C company for your service call like just unclogging a line!

Virginia S.

Why do I give a technician (Justin) a five star review and compliment their business model (quick call backs, quick response) and give them a 2 star review... ? (If there were 1/2 stars it would have been 2.5... or maybe 1.5)

I am helping to manage a property where Ellington installed a brand new AC system. The homeowner purchased a Trane unit with terrific features and bought the 'no worries' warranty. Maintenance techs came out regularly in the past year. I personally was with one tech who came to replace a thermostat and do a scheduled maintenance at the beginning of MARCH 2022. Its a little over a month later and water is pouring out of a kitchen cabinet located in the area below the upstairs AC unit in the laundry room. ==** mind you** A similar water leak occurred in the same area the prior year when the AC tech demonstrated how to flush the AC drain line. Ellington came out at that time and saw no problem.

Unfortunately, none of their technicians appeared to have looked to see if the water was actually coming out of the END of the drain line. Over the course of about a year, with multiple calls made to plumbers to find the intermittent leak was a perplexing, frustrating and absolutely unnecessary suffering for the homeowner, had Ellington done the job they should have been doing - simple maintenance!

A resolution to the leaking finally came about ( I hope its a resolution) after I got the plumber out there twice in one week a few days ago and they tried every thing -- toilets, showers, sinks.. the washer drain hose. .. finally they poured water into the Air Conditioner drain line and the water starts POURiNg from the kitchen cabinet below. I called Ellington and the tech came out and confirmed the AC drain line was clogged - despite the alleged 'servicing' 1 month prior as well as the regular maintenance agreement since the system was purchased.

The Ellington tech blew air thru the line and dirt and muddy water came flying out. It took multiple flushing to clear the crud from the drain line. THEN, they couldn't confirm that would fix the problem -- the pipe could be leaking inside the wall. They wouldn't look in the wall, they said I would have to get someone to open the wall, then they would come back and see if that was the case. I was in disbelief of what I was hearing. The final resolution was to abandon the old line and install a condensate pump int he attic -- they charged $750 dollars to fix a problem I believe they caused.

The 'no worries' program/promise is pretty much a joke. It convenient for regular things, but my understanding is that its 40-50 dollars a month for this 'no worries' which proved to be worthless. Unfortunately the homeowner appears to be tethered to this company -= to do otherwise could leave them without a warranty.

I can only imagine what mold and mildew damage I will find when I have an expert look at what Ellington's neglect caused. Water seeping into the wall and cabinets for over a year.

Brenda A.

Ellington was very professional, responsive, courteous, knowledgeable, and thorough in the attention to detail to replace and fix issues caused, in part, by another AC company. For 8 days as the technicians climbed all through the inside of my house and attic working on vents, ducts, thermostats, etc..., the technicians were very thoughtful and considerate of my home. They also did a good job of cleaning their work spaces at end of day.

I was extremely impressed with the workmanship of Travis Holloway and Nathan Becker. It is very Obvious they take pride in their work and want the customer to be happy.

Also a shoutout to Jay Williams for his help, understanding, and patience even with after hours calls.

Ellington may not be the cheapest, but their work is quality and their workers are trustworthy!

Carmen F.

I have never had so many things go wrong with an A/C system, in the two years that I've had this system, which was more expensive than any other that I priced. They want you to include a maintenance plan of $44/month, I suppose because they know how much will go wrong with the system. I very much regret buying from Ellington and do not recommend it.

Nicki A.

Ellington air is an outstanding company and I have been very pleased with the service I have received since my install, yearly check-ups, and my most recent experience. My a/c stopped working and I called Ellington and was greeted with such a positive intro of how can they make my day better. They had a service tech out the same day (I called late into the day around 2pm). Unfortuantely, they would need to order a part and because this occurred on a Thursday and the time of day the part may not be in before Monday or Tuesday. I was looking at 3-4 days without a/c. In Florida, this can be brutal. The service tech offered to go back to Rockledge and secure two spot coolers, placing one in my living room and one in bedroom. Mind you know this was now around 4:30 in the afternoon and I live in Melbourne Beach. At least 45 minutes to Rockledge and another45 minutes to my home. The service tech arrived at my home sometime after 6:30 pm. He was so pleasant, quickly set up the spot coolers and provided education on how they worked. When I thanked him and expressed appreciation for going above and beyond outside of normal business hours; his response was to the effect that our customers are the most important thing to us. I shared my adventures with several friends and work colleagues. Many of them had similar events with a/c going out and needing to either suffer through the heat and humidity or go to a hotel until the part was available. I spoke to over 10 people and not one was ever offered a spot cooler as a solution until parts arrived. I have been recommending ellington air since my installation and will continue to recommend this great company with a focus on customers and their needs. They also exceeded my expectations for the replacement parts, originally thought it would be Wednesday before the a/c could be fixed. However, they will be able to do the work on Monday. KUDOS to this great company

Ed B.

The work performed by Aaron was fast and done with no issues. My only complaint is the cost to replace a coil was excessive given it only took an hour of labor to install ($850).

Michael H.

I had five different companies give me an estimate to replace my 16 year old AC. Ellington's can-do attitude made choosing them an easy decision. This was kind of a big job in that I was moving the outside unit to the side of the house which meant new copper and power lines being run through the attic. Also I was closing off a return near the floor in the master BR and adding a ceiling return in the main living area. Other companies tried to talk me out of these changes with one even telling me I would need to move my hot water heater to do what I wanted. Ellington came in and did a wonderful job in one day at an affordable price with great financing on a Trane. They are top notch pros from sales to installers and I can say without hesitation this is the AC company you're looking for. They never offered me any incentive to write a positive review for them. I feel that needs to be mentioned in this day and age.