Ellington AC & Electric

Belinda B.

When I purchased my complete system, it was to include new copper and wires. In fact, I was charged well above the market value for the job. I did complain once I found that they broke my trust when they overcharged me. About a month after I replaced my whole air conditioning system it broke. so I called them to come fix it. Was told that it had old wiring and old copper. I questioned the maintenance technician and he never responded. So I called Ellington air and asked about my copper and if it was replaced. They told me they would have to call me back. A gentleman who I believe was John called me and said yes it was replaced. It's on your invoice. I said, are you sure and he said yes. So the next day I had my own expert come and verify the wiring and the copper. It has not been replaced. My house is only eight years old so the copper from before, is eight years old, but it should be only a month old because I paid for it. I do not recommend this company they will overcharge you and Charge you for a job they did not complete. Very deceitful. Note one of the maintenance people installing the system was talking about how he was going to get a job at the space center and how her friend was helping him. When they were about to leave the same maintenance person stood there like he was expecting a tip so I did tip them. Very deceitful company, beware. Also, I would like to add I had a pre-inspection two weeks after installation and the people that installed my air-conditioning and thermostat did not properly program my thermostat. The pre-inspector informed me the thermostat said it was 68 but his temperature showed it was 74°. So they didn't even properly install in program. My thermostat the first time.

Will P.

Great company to do business with. Quick appointment for a maintenance check, followed by excellent service by tech Reggie. Pointed out a couple of issues that were quickly and inexpensively resolved.

Lisa N.

We had an AC unit that was over 20 years old. We got about 8 different quotes because we needed a completely new system and duct work. The duct work in our home was under sized and was improperly installed and it was not sealed at the registers so there was a lot of leaks into the attic.
We needed new drain lines and new copper as well as a new breaker box outside. All the companies that we had giving us proposals, each left something out or tried to convince us that we could reuse an old component, which made no sense to me, why put it brand new and reuse old 20 year old parts?
When Ellington came out, they really did a thorough investigation of the duct work, the inside of the house, they measured the air quality, the air output in each room and designed a system with the correct size duct for the proper air distribution for cooling efficiency for the size of the rooms.
So they started to work on a Tuesday, everything was a mess, but they cleaned up both what we had tracked inside and what they were pulling out of the attic every day. They were so polite and professional. By Thursday afternoon we were up and running. Everything looked beautiful. When considering a new AC system for your home, I couldn't recommend a better choice than Ellington. After 8 other companies , none were able to give us the kind of quality, performance or professionalism that we received from Ellington. They are not the cheapest but they are not the most expensive either but I think that this is an important investment. We have been limping along on that old system since last summer and I know we would not have made it through this summer. With our thermostat set on 76 degrees our house was actually 82 degrees. Now with our new AC system, we can set it at 78 degrees and with the correct size duct, It is a very comfortable temperature throughout the entire house.
Give Ellington a call, you will not be disappointed!

Kenneth S.

Problems a year and a half after installation. Trane condenser went bad. Covered by Trane but labor not covered by Ellington. They grandfathered me into their ""no worries"" program after that debacle. That was a mistake. 2 years later the AC went out because of wind even though it had been ""inspected"" every 6 months. Wind is an ""act of God"" and not covered by their ""no worries"" program. Told both the Ellington estimator and installers that I wanted straps across the new unit to prevent it from coming loose again. No straps installed by Ellington (my maintenance guy did it after the Ellington install). Big company with many different departments. Each department blames the other and passes the buck. The chief can be quite rude.

Pete S.

Terrible products and service. I purchased a unit and within 4 days of installation it broke down. It's been over 2 weeks and they still haven't received and installed the one part they say is the problem and appear in no rush to resolve it.

Jim W.

Ellington A/C is very honest and affirm they came out checked out my a/c unit it was a bad fuse replaced the fuse checked the Freon level and were very honest I would recommend them to anyone thanks again for the fast response and great service

Frederic F.

Good service from the tech but please be aware that they charge $250 to unclog a drain line, that is a robbery considering that other A/C company are between 80 to 110!

Am normally not doing review but at that price people need to know!

Better call another A/C company for your service call like just unclogging a line!

Virginia S.

Why do I give a technician (Justin) a five star review and compliment their business model (quick call backs, quick response) and give them a 2 star review... ? (If there were 1/2 stars it would have been 2.5... or maybe 1.5)

I am helping to manage a property where Ellington installed a brand new AC system. The homeowner purchased a Trane unit with terrific features and bought the 'no worries' warranty. Maintenance techs came out regularly in the past year. I personally was with one tech who came to replace a thermostat and do a scheduled maintenance at the beginning of MARCH 2022. Its a little over a month later and water is pouring out of a kitchen cabinet located in the area below the upstairs AC unit in the laundry room. ==** mind you** A similar water leak occurred in the same area the prior year when the AC tech demonstrated how to flush the AC drain line. Ellington came out at that time and saw no problem.

Unfortunately, none of their technicians appeared to have looked to see if the water was actually coming out of the END of the drain line. Over the course of about a year, with multiple calls made to plumbers to find the intermittent leak was a perplexing, frustrating and absolutely unnecessary suffering for the homeowner, had Ellington done the job they should have been doing - simple maintenance!

A resolution to the leaking finally came about ( I hope its a resolution) after I got the plumber out there twice in one week a few days ago and they tried every thing -- toilets, showers, sinks.. the washer drain hose. .. finally they poured water into the Air Conditioner drain line and the water starts POURiNg from the kitchen cabinet below. I called Ellington and the tech came out and confirmed the AC drain line was clogged - despite the alleged 'servicing' 1 month prior as well as the regular maintenance agreement since the system was purchased.

The Ellington tech blew air thru the line and dirt and muddy water came flying out. It took multiple flushing to clear the crud from the drain line. THEN, they couldn't confirm that would fix the problem -- the pipe could be leaking inside the wall. They wouldn't look in the wall, they said I would have to get someone to open the wall, then they would come back and see if that was the case. I was in disbelief of what I was hearing. The final resolution was to abandon the old line and install a condensate pump int he attic -- they charged $750 dollars to fix a problem I believe they caused.

The 'no worries' program/promise is pretty much a joke. It convenient for regular things, but my understanding is that its 40-50 dollars a month for this 'no worries' which proved to be worthless. Unfortunately the homeowner appears to be tethered to this company -= to do otherwise could leave them without a warranty.

I can only imagine what mold and mildew damage I will find when I have an expert look at what Ellington's neglect caused. Water seeping into the wall and cabinets for over a year.

Brenda A.

Ellington was very professional, responsive, courteous, knowledgeable, and thorough in the attention to detail to replace and fix issues caused, in part, by another AC company. For 8 days as the technicians climbed all through the inside of my house and attic working on vents, ducts, thermostats, etc..., the technicians were very thoughtful and considerate of my home. They also did a good job of cleaning their work spaces at end of day.

I was extremely impressed with the workmanship of Travis Holloway and Nathan Becker. It is very Obvious they take pride in their work and want the customer to be happy.

Also a shoutout to Jay Williams for his help, understanding, and patience even with after hours calls.

Ellington may not be the cheapest, but their work is quality and their workers are trustworthy!

Carmen F.

I have never had so many things go wrong with an A/C system, in the two years that I've had this system, which was more expensive than any other that I priced. They want you to include a maintenance plan of $44/month, I suppose because they know how much will go wrong with the system. I very much regret buying from Ellington and do not recommend it.