Ellington AC & Electric

Brenda A.

Ellington was very professional, responsive, courteous, knowledgeable, and thorough in the attention to detail to replace and fix issues caused, in part, by another AC company. For 8 days as the technicians climbed all through the inside of my house and attic working on vents, ducts, thermostats, etc..., the technicians were very thoughtful and considerate of my home. They also did a good job of cleaning their work spaces at end of day.

I was extremely impressed with the workmanship of Travis Holloway and Nathan Becker. It is very Obvious they take pride in their work and want the customer to be happy.

Also a shoutout to Jay Williams for his help, understanding, and patience even with after hours calls.

Ellington may not be the cheapest, but their work is quality and their workers are trustworthy!

Carmen F.

I have never had so many things go wrong with an A/C system, in the two years that I've had this system, which was more expensive than any other that I priced. They want you to include a maintenance plan of $44/month, I suppose because they know how much will go wrong with the system. I very much regret buying from Ellington and do not recommend it.

Nicki A.

Ellington air is an outstanding company and I have been very pleased with the service I have received since my install, yearly check-ups, and my most recent experience. My a/c stopped working and I called Ellington and was greeted with such a positive intro of how can they make my day better. They had a service tech out the same day (I called late into the day around 2pm). Unfortuantely, they would need to order a part and because this occurred on a Thursday and the time of day the part may not be in before Monday or Tuesday. I was looking at 3-4 days without a/c. In Florida, this can be brutal. The service tech offered to go back to Rockledge and secure two spot coolers, placing one in my living room and one in bedroom. Mind you know this was now around 4:30 in the afternoon and I live in Melbourne Beach. At least 45 minutes to Rockledge and another45 minutes to my home. The service tech arrived at my home sometime after 6:30 pm. He was so pleasant, quickly set up the spot coolers and provided education on how they worked. When I thanked him and expressed appreciation for going above and beyond outside of normal business hours; his response was to the effect that our customers are the most important thing to us. I shared my adventures with several friends and work colleagues. Many of them had similar events with a/c going out and needing to either suffer through the heat and humidity or go to a hotel until the part was available. I spoke to over 10 people and not one was ever offered a spot cooler as a solution until parts arrived. I have been recommending ellington air since my installation and will continue to recommend this great company with a focus on customers and their needs. They also exceeded my expectations for the replacement parts, originally thought it would be Wednesday before the a/c could be fixed. However, they will be able to do the work on Monday. KUDOS to this great company

Ed B.

The work performed by Aaron was fast and done with no issues. My only complaint is the cost to replace a coil was excessive given it only took an hour of labor to install ($850).

Michael H.

I had five different companies give me an estimate to replace my 16 year old AC. Ellington's can-do attitude made choosing them an easy decision. This was kind of a big job in that I was moving the outside unit to the side of the house which meant new copper and power lines being run through the attic. Also I was closing off a return near the floor in the master BR and adding a ceiling return in the main living area. Other companies tried to talk me out of these changes with one even telling me I would need to move my hot water heater to do what I wanted. Ellington came in and did a wonderful job in one day at an affordable price with great financing on a Trane. They are top notch pros from sales to installers and I can say without hesitation this is the AC company you're looking for. They never offered me any incentive to write a positive review for them. I feel that needs to be mentioned in this day and age.

Lorrie L.

Had a horrible experience with ""Joey"" who says he is the owner of Ellington's AC. As a property manager I called in a service call for my client (their preferred vendor) that has done business with this company for many years. After the technician was done, my front desk as well as my bookkeeper and myself were harassed, hung up on and treated extensively disrespectful by ""Joey"" over a $99 service call. As a business, we are usually billed and were not told when service was ordered that they expected COD. See below his text to my phone ....

FROM JOEY....
Didn't you call the service call in? The **owner** did not call it in. Why is it someone else's responsibility? Please be polite and take care of the bill today however you can. Very disappointed in how your treating us, we were very prompt and courteous.

This response was after I had given him the contact number of the owner of the property to receive an immediate credit card payment since I wasn't informed ahead of time that it was now COD instead of being billed.

Once I called MY preferred vendor it was found that the service they recommended for $768 minimum, a pull and clean coil, would not have fixed the issues as the coil was completely rusted and had two leaks. How would you even clean it???

Thankfully my owner refuses to use them again!! HIGHLY DO NOT recommend this company and their very rude ""Joey"" !!

barbara o.

When I discovered mold in my 1960's AC ducts, I called several companies. Ellington was THE ONLY company that actually had a person answer the phone. All the others put me on hold while listening to a recording about how important I was to them. Ellington sent a tech , Bill, out the very same day. Bill did a thorough inspection and gave us quotes for several different options to handle the problem. We decided to have the ducts completely replaced. The job was scheduled right away and completed within days of the inspection. Several days later Ellington sent someone else out to inspect the job. A few minor issues were discovered which a tech, Steve, dealt with promptly. Superior workmanship. Great customer service. Honestly I hired Ellington because they bothered to answer the phone and because customer service MATTERS. Having several different priced out options to handle the issue made it very easy for us to decide on how we wanted it handled. I will use Ellington for all of my future AC needs. Highly Recommend.

T J.

I really liked this company when the tech, Corey, came to fix our air conditioning several months ago. He was prompt and professional and did a great job. I recently had another issue with a different unit and they sent another tech. I'll leave his name out. He diagnosed that my motor and module were bad. Quote was $1959 to fix the issue. Called another company for a second opinion bc the unit was running and cooling and it struck me as odd it needed 2k worth of work. The problem was fixed for $180. Unfortunately, your business is only as good as your technicians can be trusted. Poor Corey can't be everywhere. Unfortunately have to scratch Ellington off the list of trusted and recommended.

Lisa J.

BEWARE!!!!
Here is a company that admits they owe me a refund on my AMEX card and yet have not done it. Why? Because they are a dishonest company that preys on vulnerable people. In my dispute with the BBB the response was that I expected a check REFUND as well as a credit refund- an absolute LIE. I will be posting daily to warn people until this issue is resolved. Take your business elsewhere. Do not be fooled by their ratings on Angie's list or elsewhere.

Lourie B.

If I could give lower than one star I would ! they have lied lied lied to me from the beginning! They said my air-conditioning bill would go down and it has gone up 70. Dollars a month they told me I didn't need to have new air runs put in and now my ceiling is falling because of the moisture in my vents they told me two days ago they were going to replace my thermostat and then they stop answering phone calls. They told me on my new air handler that they could replace the in take vent so that they would match and I had a big hole cut out and had to have my wall repainted absolutely have not run into one honest word you can do better