Dr Watts Electric

James R.

We paid to be WAM members and called to get a quote on ceiling fans replacement We were told they could not do that and the manager would call us back. Never heard from them again. Lowe's gladly came out and did the job. I love the new commercial good luck finding that one

Bobby B.

The best advise I could give is read the reviews on this company. This company is a rip off. You call them and they will tell you your service call will be $69.00. upon arrival I told them to pull in my driveway because the electrical box is located their. My issue had to do with one of my breakers. But before they wanted to fix the repairs I asked them to do, The sales pitch began, want to check my smoke detectors and other items in the house. Then they try to sale me a plan for 19.95 a month to check on heating and cooling and other electrical issues. I told them no, I just want my breaker box checked. So now they present me with the real cost just to do a diagnostic would be $169.00 evaluate what is wrong. No idea how much they would charge to fix it. At this point I told them why wasn't I quoted this over the phone. They didn't do my repairs. Beware, read the other reviews and plan to pay.

Aguirre D.

I scheduled an appointment to have an electrical problem looked at, and after the safety inspection that consisted of walking through my house, I was given the price breakdown. Over $400 to run a diagnostic and repair one issue. The ""lead technician"" recommended a home restoration option that cost over $2,000, bc according to him there could be more than one issue to repair. I explained to him that my house is 4 years old, and that it did not need a service that extreme. The technician was condescending, and reaffirmed that he recommended his overpriced service. He even countered with a second tier option that was still over $1,000.
I decided to decline DR Watts services, and still had to pay a $70 service call fee. Again, all $70 payed for was a technician walking through my house, and an offensive, overpriced estimate of services.

Teresa T.

omg dont ever use this company they r a bunch of rip off artist to fix a light swich it was 490. do u believe it the salesman was there to just upsell even though i told him what i needed dont use them they will rip u off te will say 244 but they the will pid problens that r not really problems 2ans 30 minutes lat and 490. the repair only took 10 mistues the rest of the time was trying to upsell dont use then i feel like a fool the r scan artist

Hal B.

I dont know what changed about Dr Watts since the last time someone review them, but I hope they keep it that way because it's working. Dr Watts sent Jonathan out to our home for an estimate to replace our 20 year old HVAC unit. We knew it was dead and needed replacement. Jonathan was meticulous in examining our home and finding the best machine to serve our needs. He measured rooms, asked me questions about usage and preferences, etc. He recommended a Rheem system and after giving us plenty of informed options alongside 4 other local companies, we decided to go with Jonathan and Dr Watts. Honestly, I dont know if we would have gone with Dr Watts if it weren't for his competence because they certainly weren't the cheapest option, but he assured us we would be taken care of with their WAM plan and that all maintenance on the machine would keep it in good running condition for the life of the machine.

He came out after picking up the system we ordered, and installed it with John. They were both extremely professional and courteous. They cleaned up any messes, kept us informed and updated. The sealed ductwork in the attic and made sure the unit was running in perfect condition before they left as promised. He told us to call anytime with any questions and made sure we had all the warranty paperwork and receipts. 10/10 glad to do business with Dr Watts because I'm currently freezing to death and under a blanket on the couch... just like we like it!

Bobby B.

Stay away from this electrical company. They advertise a professional electrical service and ended up getting a used car salesman ..... Literally, a dirty ex used car salesman who couldn't make it as a used car salesman who decided to try his luck as a electrician ... He price me an hour work for 3500.00 in parts and labor but then negotiated a second price for 2800.00. Then called the owner to get me the final price of 2,000.00 ,, I was happy to pay 65.00 diagnostic fee to get this village idiot out my house ....... stay away

D S.

They are lacking in business ethics. Only out they for the quick buck. Recently requested a quote to fix a bathroom switch that had been incorrectly wired. This was a single switch. The technician quoted $310.00 to rewire the switch. When asked why so high, he indicated the diagnosis required checking the lighting circuit back to the electric panel. He also said it was the ""book rate"" price. My problem with this type of price gouging is that it preys on the elderly and military families. Not the best business model to offer within our community. We paid the $69.00 service fee and chalked it up to experience. We are new in the Killeen area and looking for quality contractors to meet our home repair needs. We are able to find a reputable electrician in the Temple area. They looked at the wiring and smiled, he wiped out a screw driver and fixed the switch in seconds. Worked it hot. For less then Dr. Watts service call, we were back in business.

April W.

DO NOT use this company. They are very expensive, do not communicate well and did not do the work I needed correctly. I had to call another electrician to fix the issues after going back and forth with them. They would send out a technician who could not identify why a ceiling fan (they installed) kept tripping my new breaker box (they installed). Additionally, the new breaker box they installed kept tripping and turning off my air conditioner. After not getting anywhere with them, I called another electrician who was able to identify that Dr. Watts did not install the fan correctly and fixed the issue with the breaker box turning off my air conditioner. No problems since! Call someone else!

B W.

Here is why I would not recommend this company.

After seeing their advertisement on TV, we called them to have an estimate on some small work. We needed three outside lights on the house replaced, a ceiling fan replaced, and a light in the kitchen replaced. Pretty simple stuff.

After they arrived they tried to up-sell us on $10,000 worth of electrical upgrades!! I kid you not. Not only that, they wanted $700 to do the light and fan replacements. We laughed, declined, and ate the estimate fee.

We then called another local electrical company, which will remain nameless because I'm not here to promote them, and they did a free estimate over the phone. They came out and charged us only $200 for the exact same work and did a stellar job!

I would avoid this company.

R C M.

Avoid this company if at all possible. They come out for a minor repair, but suddenly they need to run a full diagnostic of your house electrical system first $350 plus parts. Then once that is done, they will consider looking at your actual repair job. Compare this company to the worse auto mechanic you've ever known. You being car in for oil change and he wants to rebuild the engine and transmission. $20 oil change is suddenly $6,000.
Wish I could give no star rating.