Donovan Heat & Air

Donna V.

We have been clients of Donovan's for over 25 years and through three homes. We have never been disappointed. They do what they say and say what they mean. Excellent customer service. I highly recommend Donovan Heat and Air!

Dr. D P.

My AC was cutting itself on and off and ice was on the handler. It was 97 degrees outside and I was panicking that I would have to go through a hot night without any AC. I looked up different AC companies and saw the great reviews for Donovan. I called around 10am and they had somebody to me by 2pm same day! The worker Ryan was super helpful, found the issue fast and gave me solutions. I had to get a new AC. There was no hard selling and pushing me to get it done like other companies I've worked with, he made me feel that all my options were just that, mine. He went over financing options and emailed estimates to me. I immediately called later that evening and set up for service. The installer Damon and other guy was prompt and installed my AC perfectly. I was even called by a nice young lady the next day to make sure everything was up to my standards and the techs cleaned up after themselves. I was so pleased with the customer service and the fact that they send you pics of the techs that will be coming out to your home. A few days after the installation they even sent me a beautiful gift box thanking me for my business, wow! It's the little things that make you feel appreciated by a company and this was it. Thank you Donovan! You have a customer for LIFE!

Carl M.

We recently had out HVAC and duct work replaced. We have found this to be very good experience. Donovan Heat and Air has been servicing our prior unit for 8 years without problems.

The salesperson Brandon was very professional and knowledgeable about the product and very pleasant to work with and answered any questioned we had concerns our project.

The install team with team leader Nicholas was very punctual both days and did the work in a very professional manner. Since our house is older and has the original duct work that was fitted for oil heat the install was somewhat difficult, but was in an excellent manner. The team exceeded our expectation !!

Crystal O.

I participated in a fundraiser for the Tim Tebow Foundation hosted by Woody's Bar-B-Q in Ponte Vedra and won a couple of auctions for items and installation- one Nest Learning Thermostat a one Oasis Air Purifier. Both items came with free installation and I got them for a great price and benefited a wonderful non-profit! FIRST~ Thank you Donovan Heat & Air for donating products and services for a fantastic cause!

We called last week to schedule the installation and the person who called knew exactly what we won- hooray! Always a worry, will we get someone who has no idea what we are talking about- not here! We were able to schedule for today between 3pm-5pm. Now, the techs got hung up at another job, so they ran a little late- but when they arrived, they were great! You ever come by someone who loves their job? And it just makes you happy to do business with them??? That was the case with Donnie and Greg- they came through our door with such great energy! I got lots of info from them while they were here too. Apparently our unit is top of the line- hey hey.... (new home owner here). Carrier is the brand they recommend buying. When it is time to replace, I have a list of recommendations- upgrade capacitor turbo 200, 15 seer or better, variable speed, replace copper lines and drain line. I know what half of that means, but I noted it down for future reference and this review is my backup!

As for installation- they were done pretty quickly. Donnie installed our new air purifier and Greg handled the Nest. Getting Nest online took longer than the installation! My Andriod Phone didn't care for the QR code on the Nest thermostat screen. Pft. I really enjoyed having these gentlemen install our new items and it made a huge impression on me for future services. I am very tempted to buy into their annual service plan! Might be a Christmas gift for my house!

Jeff S.

Our AC unit was past its prime and needed replaced. I placed a call and made an appointment for an estimate. Aaron Thacker came out. He was knowledgable, knew the existing equipment, knew the equipment he was selling, and provided me a quote on a new system. Aaron inspired confidence, didn't try to oversell me, and I arranged to have our new system installed.

Brian Fluharty came out on time the next week to install. He was polite, courteous, and skilled. He came out at 8am and was done by 1pm. He left our place clean; vacuumed and took all the trash away.

The new unit is great! The old one sounded like a freight train. It was over 20 years old. This one allows us to talk instead of raising our voices or volume on the TV. It is also quite a bit more efficient.

I am a retired building automation controls tech. Having had to deal with customers I had a template of what I expect when someone comes to do work for me. They have met my high expectations and would highly recommend them.

Dan P.

We have a service contract with Donovan Air and are so appreciative of the excellent and timely service whenever our HVAC systems need attention. Even during these pandemic months, the service calls have been fast and efficient.

Most of the interior HVAC systems were newly installed by Donovan into our home about a year before we purchased the residence. The work appears to be excellent and is holding up well during our ownership.

Numerous Donovan team members have made routine service calls (part of the plan) and special trips when we needed a repair. All of the workers have been top-notch individuals and welcome into our home.

Renee E.

I can't say enough about this company! Vickie was amazing in getting me scheduled quickly for service. Made sure I knew when they would be coming. The tech, Eddie, called on his way. He came prepared with a mask to wear if requested. He communicated with me through the process and took care of my concerns. I am now signed up for their maintenance program to keep an eye on my older unit. I would highly recommend this company to anyone. The BEST customer service

Elizabeth F.

They are great company but more expensive due to their service charge fee to look at the unit, $150 on a Saturday to send a technician.

Peter E.

Great experience. Aaron provided excellent guidance , pricing and terms. Nick and Harley provided excellent install and training on new system. No surprises anywhere. Install completed in timing promised. Everything looks great and runs great. Couldn't be happier.

Glenn S.

Donovan Heat and Air has been the only company that we have used here in Jacksonville. We are near the beaches, it helps that their main hub is located right in Jacksonville Beach. They are extremely responsive to calls for help... They respond to telephone calls or internet inquiry. Shannon called me back within 30 mins of filling out an internet questionnaire. They were able to schedule an appointment within hours. Felt bad that it's during a pandemic and obviously to respect us and his other clients, the technician Rodney (great guy) maintained 6 ft distance from us, wore gloves, and was very professional. He should be considered an essential worker too as Florida heat is about to come and our AC unit broke last night.

There has been several reviews of them being expensive... you get what you paid for. Sometimes having someone show up on a Saturday within hours to fix your cooling problem when it's 85 degrees outside is worth $155 service fee. Fortunately for me it was an easy fix. Within 30 mins, it was all square. Ice cold air began to stream throughout the house. The technician also gave me some maintenance tips.

This is pretty routine compared to my other experiences with Donovan Heating and Air.

If our AC unit goes, then I will be calling them for business.

Very thankful.