Donovan Heat & Air

Norma W.

My ac coils started to freeze up so the ac was not cooling the house. I called Donovan and within two days, the problem was solved. The technician James who corrected the problem, was knowledgeable and respectful of my property. I'm so happy I am now using this company.

Thank You Donovan AC

Norma W

John M.

My mom and I liked the 2-day duct work performed by Donovan Heat & Air. Were blessed to have 5 guys on first day when we were expecting 4 guys and were blessed to have 4 guys on second day of which could have been done with 2 guys instead to finish up. Call this amazing efficiency at the time of opportunity.

Soder R.

In a sentence....Great service, on time, came out same day, the technician, Hobart, checked my warranty without me asking and found it was still under warranty, he fixed it, and I didn't have to pay a thing which was a nice surprise.

Mary W.

I have not personally used Donovan's, but will NOT use them when I need A/C help. I have constantly seen their employees in company vehicles act and drive like complete a-holes. Today took the cake. Was driving on Palm Valley Road, when a sales truck I'm guessing was to busy texting/on his phone to notice the light had changed. After 2 other cars passed I honked. He continued to look down at his phone in his lap. While trying to get around him to turn onto nocatee center, he then slowed down, and then flipped me off after I was able to get around. That response because I honked 1 time. He looked to be a thinner gentleman with a dark hat on and sunglasses.

Earlier in the week, one of their service vans was finally pulled over by police as he had been speeding and driving like he didn't have a care in the world.

These two most recent encounters show that the people they have working for them are not about customer service, and disregard anyone around them. I would hate to trust them with my needs for service as I think these actions show a lot about someone. Do whatever you want, as long as you don't get caught.

Carl M.

i recently had routine service on my air handler. I was fortunate to have Eric service my unit. He by far one of best very knowledgeable and very engaging. I have been a customer of this company since 2014 . I found that this company is also into plumbing and electrical, and I will possibility use their services based on my prior experiences.

Cliff J.

I had Donovan service my ac unit and they replaced a capacitor. They charged me $400.00 to replace it. I went on line to find the exact capacitor for $89.00 . I went to there office and the mgr agreed to refund me $200.00. I will never use Donavan again . I have shared all this info with my association neighbors about the company rip off. Do not use this company unless. ???????

Doug G.

I just had a new AC system installed by Donovan heat & Air and am very satisfied. Their technicians are knowledgeable, courteous, and very prompt. They will call you back quickly and will arrive at the time they are scheduled. The city inspector came shortly after the install to close the permit and he found everything to be perfect.

Yan Y.

Very honest business. I was hesitate to do the evaluation since I want to have the air duct ""clean"" ASAP. However the technician came and told me that my air duct are very clean and does not need service. He helped me open two vent that were closed. He also helped me clean an air vent cover. Will definitely use this company again. Thank you for being honest!

Donna V.

We have been clients of Donovan's for over 25 years and through three homes. We have never been disappointed. They do what they say and say what they mean. Excellent customer service. I highly recommend Donovan Heat and Air!

Dr. D P.

My AC was cutting itself on and off and ice was on the handler. It was 97 degrees outside and I was panicking that I would have to go through a hot night without any AC. I looked up different AC companies and saw the great reviews for Donovan. I called around 10am and they had somebody to me by 2pm same day! The worker Ryan was super helpful, found the issue fast and gave me solutions. I had to get a new AC. There was no hard selling and pushing me to get it done like other companies I've worked with, he made me feel that all my options were just that, mine. He went over financing options and emailed estimates to me. I immediately called later that evening and set up for service. The installer Damon and other guy was prompt and installed my AC perfectly. I was even called by a nice young lady the next day to make sure everything was up to my standards and the techs cleaned up after themselves. I was so pleased with the customer service and the fact that they send you pics of the techs that will be coming out to your home. A few days after the installation they even sent me a beautiful gift box thanking me for my business, wow! It's the little things that make you feel appreciated by a company and this was it. Thank you Donovan! You have a customer for LIFE!