Donovan Heat & Air

Elizabeth F.

They are great company but more expensive due to their service charge fee to look at the unit, $150 on a Saturday to send a technician.

Peter E.

Great experience. Aaron provided excellent guidance , pricing and terms. Nick and Harley provided excellent install and training on new system. No surprises anywhere. Install completed in timing promised. Everything looks great and runs great. Couldn't be happier.

Glenn S.

Donovan Heat and Air has been the only company that we have used here in Jacksonville. We are near the beaches, it helps that their main hub is located right in Jacksonville Beach. They are extremely responsive to calls for help... They respond to telephone calls or internet inquiry. Shannon called me back within 30 mins of filling out an internet questionnaire. They were able to schedule an appointment within hours. Felt bad that it's during a pandemic and obviously to respect us and his other clients, the technician Rodney (great guy) maintained 6 ft distance from us, wore gloves, and was very professional. He should be considered an essential worker too as Florida heat is about to come and our AC unit broke last night.

There has been several reviews of them being expensive... you get what you paid for. Sometimes having someone show up on a Saturday within hours to fix your cooling problem when it's 85 degrees outside is worth $155 service fee. Fortunately for me it was an easy fix. Within 30 mins, it was all square. Ice cold air began to stream throughout the house. The technician also gave me some maintenance tips.

This is pretty routine compared to my other experiences with Donovan Heating and Air.

If our AC unit goes, then I will be calling them for business.

Very thankful.

Liz M.

Donavan Heat and Air is an excellent company. I had two AC's replaced. Very happy! The technicians were very knowledgeable and hard-working. They wouldn't even stop for a lunch break and kept working. Very professional.

B C.

The answer the phone when you call, they understand your problem, they arrive when they say they will with text updates. The technicians are always nice knowledgeable and honest and their prices and quality of products and services are top level are top notch. They even brought his wall units and installed them while we wait for a new system.

Ben Z.

This is probably the most expensive AC company in Jacksonville area. I was charged for $420 for replacing the capacitor. If I rejected to do it , the service charge will be $125. Most the other companies charge around $75.

Danny B.

In March of this year, I was in contact with Aaron Thatcher concerning dehumidification for my new residence on Mill Stream Road in Ponte Vedra Beach. Mr. Thatcher, who gave excellent help in the past (when we lived at The Pointe on San Juan Drive) estimated the job. We went back and forth about a guarantee of the humidity level the dehumidification system would provide. A guarantee could not be established, but at a subsequent meet at the Mill Stream house, we were able to come to an accommodation. At this same meeting, Thatcher agreed to have a technician come out and commence an annual service contract on that same date. The work was scheduled for April 17.

With the installation date near, Mr. Thatcher called to inform me that he ""forgot"" to order the necessary equipment, and the job would need to be delayed until April24. I accepted this delay though I was troubled by the lack of follow up by Thatcher.

On the day before the April 24th scheduled installation, I received a text message from Donovan reminding me of the job for the following day. I texted back to remind Donovan that a technician was to also appear to set up the house on an annual maintenance plan. Your office called back saying they had no order for the technician. I was shocked that Thatcher missed this as well. I asked that Thatcher be called to resolve the matter.

Thatcher did call back to inform me that he had no recollection of anything to do with scheduling the maintenance technician, though both my wife and I clearly remember discussing it at length with Aaron. In fact, we asked Aaron if we wanted us to pay him for that service technician, and he stated that he would prefer to have us pay the technician because there was a commission involved that could only go to the technician if we waited payment. Hence, we have a clear recollection of the matter though Aaron does not. It certainly will appear in his notes from our meeting.

Thatcher was short with me when I pointed out his failure to order the need dehumidification equipment in a timely fashion, and he maintained his claim of no recollection of the discussion of the maintenance technician order. I told Thatcher that I am frustrated with his failures. And, he responded that I could cancel ""if I liked."" I did not like his tone, nor his cavalier manner.

We had ordered an expensive dehumidification system, and I did not like the abrupt ultimatum given, so I took him up on his offer to cancel the entire project.

Rob L.

Tech was pleasant and on-time. Charged me just over $500 including service call to replace motor on blower under Carrier's warranty. Thought it was very expensive but was going to pay $125 service call if I said no thanks. He than offered a discount to join some sort of service plan for the year. In the end almost same expenditure. Had another company replace more parts under warranty yesterday (never buy an assembled in Mexico Carrier again), he informed me his charges would have been $175.00 including service call to replace same motor that Donovan performed. So overpaid by $325 for their service call. The other company was a small two man team that has a 5 star rating on yelp and FB. Your call if you want to spend the extra money. 2 stars instead of 1 for pleasant, prompt and every expensive service.

Chris S.

We called Donovan heating & air because our AC had gone out (again). We have been putting off a full system replacement for a couple of years and it was on its last leg.

Stephen assessed our situation and informed us that to ""patch"" the repair would be about half the cost of a new system. So we began discussing the costs. We instantly felt that we were in better hands with Donovan than the other companies we had used in the past and opted to not only replace the AC system but the ducting as well.

Donovan offered financing through Wells Fargo bank. They started the job 2 days after the initial visit and completed the entire job in two work days. They techs were very courteous and kept us abreast of everything were doing.

They adjusted our system so that all of our rooms cooled evenly Vice having one room that was an ice box and one that felt like the Sahara.

Their pricing was reasonable and their maintenance plan is worth the price. We highly recommend Donovan's.

Jack T.

Our air handler started making a real racket on the coldest day of the year thus far. We called Donovan and they sent a very knowledgeable and professional technician named Brit out later that day who listened to the noise for about 10 seconds, diagnosed the problem, drove back to the shop and got a part and came straight back and fixed it. It took less than two hours! You can't beat service like that. They are the best! I highly recommend them.