Doctor Cool & Professor Heat

Georgene U.

I have used them many times over the past 30 years, but this last time was very disappointing. I had what turned out to be a capacitor issue in the compressor. But the guy who came diagnosed the problem as a bad breaker. My son-in-law put the new breaker in and the a/c still didn't work. Called an independent guy and he took the compressor apart and found that it was the capacitor. The compressor was still under warranty so I got a new one the next day and was up and running. I had to pay for Freon and the house call from Dr Cool and it was all for nothing. They are expensive. I was disappointed.

Susan B.

Timely, professional and spot on service! I have used DC&PH several times and the level of service is always top notch. They service new and old equipment - I can count on them to be honest.

L H.

These folks are probably good if you are an established customer, but rather than even think of the repair work that I needed, the salesman disguised as a tech worked HARD for several hours to sell me a completely new system. My house was built in 2002 with a great Trane system. It needed a new or repaired evaporator coil. WOW! Don't use them unless you are already in their ""COOL"" club which they will sell you also.

Ann Marie W.

This company is one of the few that actually stands behind what it says. They checked our unit a few months ago and said everything was fine. Well this morning it wasn't working so we called Dr. Cool and Nick came out and fixed us up. They waived their normal $89 service call fee because they stood behind their word from two months prior. Needless to say there is a reason we always use Dr. Cool when we have HVAC problems. Highly recommended!

Bob H.

I can't recommend this company. Although they are courteous and competent, they are exceedingly expensive. Their cost for R420 refrigerant is about $80 per lb. The price for the same thing elsewhere is $20. They quoted a replacement evaporator at $2500, and others came in at $1600. I also felt a bit pressured to purchase a maintenance plan.

Christy C.

Great customer service. Melissa, was very nice and knowledgeable. She answered my questions thoroughly and was very helpful. The service technician,(who's name has escaped my mind...he had really nice eyebrows) was very informative as well. I would refer them to anyone asking.

Charlotte C.

Dr. Cool & Prof. Heat installed two new air handlers in my attic right before I left on summer vacation. A month later when I got home I had water running up through a sink and down from the upstairs bathroom through two floors to my garage because they tied the condensate line in to the vent line for the bathroom lavatories rather than the drain line they had previously used - a vent line they had to find buried under the insulation in the attic. A plumber called the next day confirmed that was the problem. Dr. Cool/Prof. Heat says they are not responsible for any of the damage done.

Michele W.

I have done business with Dr. Cool and Professor Heat through the company that I work for, Power Vac America. When our customers are having a problem with their a/c systems, I tell them to call Dr. Cool. I want to make sure that my clients are well taken care of and I know that I can trust the technicians at Dr. Cool, especially since they have won the BBB's Award for Excellence so many times.

Josh E.

Dr. Cool & Professor Heat provides the maintenance and repairs on my home A/C unit. I bought the house with a Trane A/C unit and Dr Cool did the install and had the service contract. I have had a couple of issues with the unit that required repair. Dr Cool techs are on it. This last trip, the tech showed up and diagnosed the issue in 10 minutes. The follow-up tech made the repair and vetted the system for any additional issues in less than an hour. Both techs remembered the name of the previous homeowner and they were both professional, courteous, well equipped, dressed nicely, and had a smile on their faces. One of the techs installed the unit originally and I can tell he is proud of his work and his employer. Dr Cool is a great company. I recommend them - my neighbor just bought a new Trane system and is tickled as well.

Aniece J.

I was introduced to Doctor Cool/Professor Heat through the Cool Saver Program.
The CoolSaver Program offers free A/C tune-ups to customers in CenterPoint Energy Houston Electric's delivery service territory -- a $150 value. A CoolSaver A/C Tune-up can improve the cooling output and efficiency of your air conditioning unit by up to 27 percent.
- See more at: http://www.championenergyservices.com/promotions/coolsaver.asp#sthash.8Voyo05L.dpuf.


On November 1, 2014, I requested service because my furnace was not heating. DCPH sent technician named Mike. Mike's conclusion was : ""everything running good"".

On December 29, 2014, I requested service because my furnace was not heating. DCPH sent technician named Luke. Luke's conclusion was : (1)""replace furnace if possible"", (2) ""replace control board"".
DCPH price quote for furnace was $3270- $2578.
DCPH price quote for control board was $687- 450.

On December 30, 2014, I acquired a second opinion.The conclusions of this technician was:
(1) furnace fire box was intact (2) the furnace jets in burners were all good (3) there was no visible damage to furnace (4) nothing to suggest replacing furnace at cost of over $2000.

The control board was found to be defective and Carrier part IMC 281 was located and ordered from Amazon.com at a cost of $78.00.

The time required to dismantle, inspect, diagnose and order the necessary part was less than the 1.5 - 2.0 hours suggested by DCPH's technician, Luke, to remove and replace the control board.

I am saying all of this to be clear that I will no longer use Doctor Cool / Professor Heat for my heating and cooling services. I no longer have any confidence in the service they provide. I would tell any consumer to look elsewhere for AC/Heating service.

Don't be fooled by BBB award. This BBB award was for years 2006-2012.