Del-Air Heating, Air Conditioning, Plumbing and Electrical

Terri R.

Don't do it! purchased a brand new unit on June 29, 2022 and they have been out to my home 25 times. The first time within 10 days of the installation. The unit was not installed correctly, had to be replaced within 10 months due to the compressor breaking. I had to contact Goodman to get the free replacement due to the warranty. it has been filled on multiple occasions with Freon (1-2 pounds). The unit has stopped working and currently, my home does not get below 79-81 degrees even when set at 74-76. There. Was an occasion when I left the ac at 74, left my home, and returned to a sweltering 90 degree home. I don't know how long my dog was subjected to this extreme temp. These are just some of my issues. I have requested since the onset, for the units to be removed and a new one installed or a full refund and remove them in its entirety. This has now gone on for over 26 months. The Director of RSR ignored my emails and call until I posted on social media. Still he has not shown any interest in contacting me outside of telling me to work with the operations manage. Continuously this company has pushed aside my concerns and ignored me, passing me off to the current operations manager and supervisor in June 2024. They have tried to catch up with all of the problems, but pawning the issue off after so long without resolution is unacceptable. Poor customer service from the upper management team and those prior to June 2024!

Rocio C.

terrible experience, called and made appointment from noon till two and had to leave work early to meet the technician and canceled a later appointment for another AC company. They never called so I called four separate times during the noon till two timeframe and they guaranteed somebody would come. Spoke to them at 2:15 waited on hold for 20 minutes and then they told me that there was emergency with a technician so they would now have a different technician to come from 2 to 4. Called another five separate times they never called back and nobody showed up. They hung up on me when I got upset and I spoke to them at 8 o'clock at night. Ended up calling a different company and paying more money for an emergency technician. It is over 100° in my house with children. Terrible service and they are liars, I caught them on several lies every time I spoke to them on the phone. Call someplace else.

Logan J.

BEWARE: A real rookie mistake or maybe not? These technicians are not trained very well. Del-Air technicians had missed diagnosed the problem by assuming my blower motor was bad due to not first verifying 24v low voltage coming out from the system control circuit board before actual testing the blower motor (a new hire checked high voltage side only). Also, the technician's Universal ECM Motor tester and any other similar ECM motor testers states in their user manuals that if the motor runs, then the motor and ECM module are both good! NOT bad! Duh! Apparently, the technician did not read his user guide for his new test tech toy. The problem was NO/ZERO low voltage (24v) power to the blower motor to start it which in my case comes from the system control circuit board was bad and not the ECM blower motor as it was completely missed diagnosed by the Del-Air service technicians! Try to charge me $900 for new motor. Lots of stress, research & learning and no air conditioning for three days. Please, do NOT call or use these Del-Air clowns. You have been warned.

Lawrence B.

First of all, I have been a DelAir customer since 2016 for my HVAC system. A couple months ago I contacted DelAir asking to get an estimate for some electrical work. The service rep took my information and told me that she ""would get back to me."" No one ever did, and I then contacted Kincaid Electrical who performed the needed service within a couple days.
Today I contacted DelAir to have someone come out an give me an estimate for a new water heater. I was told that ""someone will be out today between 12 and 5."" No one showed up- not even the courtesy of a phone call.

Ron H.

Called at 10:00 am and a tech, Kyle was here at noon. Professional and friendly. Del-air & Kyle exceeded my expectations!!!

Linda P.

?Your service was . I would never use del-air again until you get better service man who accurate look at the whole A/C and not just unscrew and screw the back of my A/C and tell me I need a motor before he could look at the recent of the unit. I believe your company owe me a refund because your service man stayed a whole 24 minutes and charge me $99 and for him to tell me he don't have change to give me my change back or send me a service man that knows how to work.

Alina H.

Maintenance plans are affordable. Just be careful if the upsell when they go in for their regular maintenance

Taylor S.

We have had issues with the service with Del Air previously but chose to give them a second chance. Last night our air conditioning went out again, and after speaking with the customer service team an appointment was made for this morning from 10AM- noon. It is now past 3:30 PM & we have not seen or heard from them. Understanding delays can happen, communication is key.

Suzanne G.

Absolutely the worst! Two weeks of trying to get my unit fixed and their untrained staff made it worse. Days without air. No one comes when they say they will, inaccurate notes on problems and the list goes on. No one returns your calls. A total lack of customer service and support. Do not use them.

James F.

Brand new unit in our brand new house we bought in Oct of 2022. 7 times Del air has been out to NOT fix the problem. Last time they said there was no leak but the tech had to put in 9lbs of freon and charge the system. So they lie and don't fix anything. If your not on a warranty do NOT deal with this non responsive company! They DO NOT care about the customer!! 90°In my house and was told we will get to you in 5 days! HORRIBLE COMPANY AND SERVICE! DO BETTER DEL AIR!!