Del-Air

Jean D.

Last year, I needed AC service and I had seen Del-Air advertised on television and had seen their vehicles in the area, so I gave them a call and ended up buying the silver maintenance package. The technician that came out was courteous and clean and explained what was needed for my AC. I needed a capacitor. I paid for that plus the maintenance package. Roll forward and I moved and bought my own house and needed the AC checked and serviced. I called and no it wasn't a problem to use the remaining service call on the new place. After I had set up the appointment with them, 3 days later my AC quit. I had a warranty from the previous owners but figured since Del-Air was coming out, I could wait for them. After calling a couple of times, they said I would be next on the Tech's list. Charles showed up later that afternoon and set about to checking things and said I needed.... a new capacitor. Hmm apparently these things break a lot! He said it would be about 80.00 plus an emergency service call. I stopped him and reminded him that this was a scheduled service call and he stated oh right. He also stated that his company didn't deal with my warranty company. No problem. After he was done he said all I needed was a new capacitor. I inquired about freon and he said none was needed and it would take most of the night to cool the house down since it was hot. I paid, he left, fast forward about 3-4 hrs later and the house was not getting cooler, it was getting hotter. I checked the unit and it was frozen into a block of ice at the pipe level. We shut off the AC and attempted to call del air and it was closed. I called my warranty company and they scheduled someone to come out later in the morning. The new AC guy shows up and checks everything out then puts the gauge on and it shows low coolant level. He also finds the nuts to apply the coolant were only hand tightened. He puts in 2 lbs of coolant and lo and behold we have air. COLD air. 100.00 later (the co pay for the warranty) and he leaves. I called del air earlier to report the problem and they said the head of consumer service would call. He never did. I called them and gave them an update, he calls back several hours later and when I tried to explain to him, he said that maybe I have a leak, maybe this maybe that but couldn't possibly be his tech's fault is the jist of my conversation with him. When I said I was out 100.00 plus what I paid them, he said freon wasn't included in the maintenance package and I would have had to pay for that too. I will never use/recommend them ever!

Shelly H.

Wish I could give them less than one star! They are HORRIBLE! Came to my house on a Saturday because my air wasn't working. Tech said I was very low on freon and probably had a leak. Could do a leak check for $106 which I was going to have him do.....until he said ""it's probably your coil which will cost $3000 to repair/replace and if you're going to have to do that, you may as well buy a new unit. If the lines in the attic are leaking, we will have to replace all of the lines because we can't solder in the attic because it might catch your house on fire."" Mind you......when they put a new air handler in your attic,they have to solder the copper to the unit IN THE ATTIC!!! Of course every bit of the 6 pounds of freon that he SUPPOSEDLY put in on Saturday afternoon had leaked out by Sunday morning. No way was I having them back, so I called a different A/C contractor who found the leak in the attic and repaired it.

Janis S.

Our system was over 10 years old and we had problems with it from the fit go. We pampered it, had new coils put in several years ago, freon every summer due to a leak in the line so if it's not constantly running the freon leaks much quicker and the unit freezes up.
We received several estimates from other air/heat companies and wow were they not only much more expensive for the SAME unit but Del-Air also has a bank who will finance you for 3 years with NO interest!! Now how can you beat that? The other companies could only offer 1-2 years, one being Home Depot who was the HIGHEST priced for the unit (3 ton).
The guys that spent the day here were awesome guys!! They not only were very professional , they also told me that the unit that we had here for 10 years was illegal and much of our Air was going right out and into our attic due to lousy work. Del-Air completely REBUILT the space where they put in our indoor unit. We are so very grateful for having such a professional Company AND crew. No wonder why we see so many Del-Air trucks driving around. Thanks guys!!!

Orlando R.

We had Del-Air install outdoor outlets on an extended patio area that needed to be inspected by the county. The original work was done in under 2 hrs. Great?? Not so much. When the inspector came out, he failed us and said they needed to keep the work uncovered for him to see, because they had covered it all up. When Del-Air came back to uncover the work, they wound up spending close to 3 hrs doing PVC covering work and setting the conduit a lot lower in the ground than they had the first time. I asked them why they had to change the set up and their response was that they didn't know it was going to be inspected. COME ON DEL-AIR, DO YOUR JOB CORRECTLY, EVERY TIME!!! I'm sure it's fine now but if it had not been for the fact that we insisted on having the county inspect it, who knows how safe it would actually be. We have used Del-Air a lot in the past and most of the employees I have had to interact with just aren't customer service driven. Very unfriendly bunch with the exception of a couple of sweeties. I do not enjoy being negative but they seem to need a company overhaul. :-(

Eric M.

STAY AWAY!! STAY AWAY!!
DO NOT MAKE THE SAME MISTAKE I MADE!
I trusted that a bigger company would be more professional and GET THE JOB DONE. Man, was I wrong.
Del-Air is a Nickel and Dime ya Company! Will charge a pretty Hefty amount to come out and then ""Suggest"" a certain part needs to be changed. After that you're in the Del-Air ""Let's change a part"" game.
These guys will ""fix"" something and then within a week or more (If you're lucky) the unit will stop working. They will come out again (With the same fee) and now it's something else. I had, more than one time, a ""Tech"" come out and ""Fix"" the issue only for the unit to go out the next day... and then another ""Tech"" comes out and say's that it's something else.... AND WANT TO CHARGE AGAIN FOR THE FIX AND COMING OUT!

These guys have NO integrity, DO NOT stand behind their work because if they did .. they wouldn't charge multiple times for the unit NEVER GETTING FIXED IN THE FIRST PLACE!
Consider this a friendly warning from a mis-treated customer.
DO NOT USE DEL-AIR!!! AND Tell your friends also, so they don't get screwed over!
Take the time to read the negative comments. You will see the truth because most of them or similar stories to mine.

Raj P.

I wouldn`t recommend them. Total ripoff!!! Called in for a repair of my AC unit and technician tells me you are very low on freon with possible big leak please call the office and schedule a leak check for $106/hr. Next day, the leak check technician comes and tells me that we are fine on the freon with no leaks and possibly you may have to replace your AC unit as it is already 5 year old. I paid about $200 to them with different opinions from the technicians and no solution to the problem. Only solution they gave was replace the 5 yr old unit. The supervisor called in the day after and promised to get it resolved and no response from him after that. Replacing a AC unit for every 5 yrs??? Come on...

Mi Honu C.

Del Air came to my home to replace a blower wheel for a 4 ton air handler. The service tech removed the blower housing and took it outside to work on it. After a while the tech told me that the blower housing was rusted and one of the bolts for the motor assembly would not securely screw into the housing. The tech left the housing in my garage and took the motor assembly bolt with him when he left. I was left without the AC working. Hours later I received a call from Del Air stating that the blower housing would cost approximately $1700. Immediately I felt that the price quote ""didn't pass the smell test"". The next day I took the blower housing to a local AC company. They stated that I would have to get the replacement housing from the factory, and that it would cost $430. Del Air wanted to charge me four(4) times the cost of the factory part.
I would advise not to do business with Del Air Air Conditioning repair of Sanford Florida.

Andy A.

I have had two great experiences with Del Air. They installed a 4 ton unit complete with new air handler in my East Orlando home in the fall of 2011. I had three estimates and Del Air was the middle bid. They were highly recommended by a friend so i selected them. The estimator was Joe Tocci and he was outstanding. he took the time to explain all of my options and let me make the best decision for my situation and budget. The three man installation team was equally impressive. They completed the job in one day and after clean-up, you wouldnt have even known they were there if not for the shiny new airhandler! I moved to Maitland and my 30 year old home was in need of AC units . This home has 2 zones and i needed two 4 ton units and air handlers. One air handler was in the attic! I called Del AIr and specifically asked for Joe Tocci. I also called two other local AC companies recommended by neighbors. Once again I selected Del Air based on the professional estimate from Joe Tocci. I was not disapointed. The 4 man installation team completed the extensive job in one day to my complete satisfaction. I did have a smal issue with a rebate but with Del Airs help it was resolved to my satisfaction. Andy A

Mark C.

I have worked with Del-Air since 2001 and they installed a new Lennox system I paid over $4200 for. I had some issues from the beginning with noise and a surging motor, but after a time they resolved this. However, I had this system maintained by Del-Air for cleaning and maintenance for 10 years. In the 11th year, just recently in 2012, the system went dead! It turned out that 2 wires, misplaced and touching piping in several locations, shorted,. However, the tech tried to blame something else and Del-Air does not accept responsibility and the tech blew 2 other boards out! The cost was $273, and the guy was here nearly 3 hours. They are now calling and trying to get me to pay over $500 to replace these boards which were bypassed. These were damaged when their tech was troubleshooting the system! He spoke little English and I could not communicate well with him, but I documented this repair and I would like Del-Air to accept the liablity they actually have! Regardless of my outcome, these guys are pricey and will hit you hard for repairs! Many a/c companies will, so beware! I suggest you look around as Del-Air may not be your best choice for service or installing a new system!

P C.

Their prices aren't outrageous, they are determined to find/fix the problem and I LOVE their annual service contracts -- definitely worth the money.