David Gray Electrical Plumbing Heating & Air

Christine H.

We called David Gray Heating and Air to check out the air conditioning in a rental property. The service person came the next day and told us that the unit needed to be cleaned. We scheduled the next appointment and the service person came and disassembled the inside unit and removed a lot of old dirt and hair that the previous owner had never cleaned. We were pleased to only spend several hundred dollars to clean the unit rather than have to replace the entire system. However, when I paid for the work, somehow the service person mishandled the credit card transaction and I used two credit cards and was charged two times for the work. They never called me to tell me. I only noticed the double charge when I received my next statements from both cards.
The good news is when I called David Gray Heating and Air and explained the situation Gail investigated it immediately and fixed it that very same day. We have since that time used David Gray electrical to have three ceiling fans installed in the same rental property and the service person did a fantastic job and only charged me once! I will keep David Gray as my ""go to "" company for future plumbing, electrical and related services. regards CKH

Laura G.

I agree with the reviews that say they do not stand by their work. I hired them several times to fix stopped up toilet and they would send out people who didn't seem to be very competent and charge me approx $100 and all they would do was use an arguer. Then in few months the toilet would be stopped up again and they would want me to pay them another $100 to use the auger again. When I called manager to complain and get them to come back out and fix toilet properly,I was amazed. He didn't seem to feel they had any obligation to stand by their prior work and said they would charge me to come back out. I question the experience and abilities of the men they send out to some callers. The owner who is licensed plumber is supposed to supervise their work but all he does is refuse to accept responsibility for their inability to fix problems as if it is just a way to make more money. Their goal doesn't seem to fix anything properly but to just repair it temporarily and you will have to keep calling them back and paying them once again to fix it temporarily. I will never hire this company again.

Marcia O.

I had a new garbage disposal installed and it was painless. Same day service and they showed up when they said they would and even called ahead to let me know when to expect. Kevin the plumber was personable and professional. I have use them before and would recommend them to anyone and each time the service is the very best.They all seem happy to be working for David Gray Plumbing.I would have done 5+ as a lot of service people do not keep their appointments this well.

Charles E.

Corey was very unprofessional. He was good at getting the estimate and scheduling the job however the communication and follow up with problems was horrible. We had a condo repipe done and a new water heater installed. They left a large hole in the wall behind the water heater and under the kitchen cabinet, 2 faucets also had very little water pressure and the air conditioner drain line which is directly over the water heater leaked. He responded by scheduling the drywall repair a week later which meant the newly installed water heater had to be disconnected and moved. Very inconvenient. As for the faucet and leak to pipe that he would look at it but only as a courtesy. Not covered under contract. In my opinion everything that worked prior to the work should be left in the same working order. On the day of the drywall repair a lack of communication caused another technician to be dispatched. Kevin was great. He fixed the faucet within minutes. It was not sediment as Corey indicated, it was PVC shavings from the repipe...and I was going to be charged for that..... He removed the water heater and we then do had to wait for the drywall repair a few hours later. That work was completed without issue. Corey showed up a short time later to put the water heater back. He had a bad attitude from the moment he walked in the door. He put the water heater back but wanted again to charge us for fixing the drain line that was clearly disturbed by the moving of the heater. When we expressed concern about that he became upset got very loud, spouting if you take your car to a mechanic for a problem and he finds a cracked block he would have to charge you to fix it. That may be true however if I took my car to a mechanic to fix the steering wheel and they cut my leather seats by sitting it it with tools in their pocket, absolutely they would have to fix it. He estimated the job, he saw how close that drain line was to the water heater and should have included that in the estimate. Again if they hit the line removing the unit they should fix it. He refused and just replaced the same pipe. Of course it leaked and we had to do the repair. It cost 5 dollars. Materials a plumber has on hand.

Ari S.

I contracted them to install new supply lines throughout the house. They broke tiles in my shower wall to get to the shower valve when they could've avoided this by going behind a cabinet behind the valve (I was able to remove this later on in 10 minutes). They acknowledged it was a mistake and promised to fix the damage by installing a plate over the broken tiles or replacing the tiles at no charge. Then they talked me into installing a new valve because of what they reported as an irreparable leak in the old one. When they did the install they destroyed the entire area of the valve because they saw fit to place the new valve a foot above the original. Then they said the plate would not cover the area so I'd have to re-tile the entire area and that this was my responsibility. They were very efficient at getting my business and arriving when they promised, but not too concerned with taking responsibility for their errors and making good on promises.

Susan P.

In January 2006,I had David Gray Plumbing, in association with Infinity Tile, replace the tile in my shower, as it was leaking. Unbeknownst to me at the time, they did not replace the wet insulation nor the wet, rotting framing.
In April, 2016 due to another leak in the same shower, I had another contractor tear out the tile. It was then he discovered the sloppy job that had been done. I paid Infinity Tile $1000 for an obviously unprofessional, sloppy, inadequate job that continued to leak behind the wall for 10 + years.
It is reprehensible that David Gray Plumbing and Infinity Tile perform such work and literally rob me of my money.

Chuck H.

Had them fix faucet In bathtub, leaking due to cartridge needed replacing. Man replaces cartridge I pay for the invoice. 2 weeks later it starts leaking again, they come back and replace cartridge, guys says cartridge under warranty. Pay only for labor. Ha! The invoice it was more than I paid the first time I paid the first invoice. 3 months later I get a bill that says plumber forgot to charge me for the cartridge I owe them a large amount of money for the cartridge again. After I dispute this charge for several weeks, they agree with me I owe nothing. The faucet just a couple weeks later starts leaking again.
Damn if I'll call David Gray again!!!

Missy N.

They quoted me one price over the phone, then tried to charge me double when they got here. Also tried to extend the billing time by sitting in the truck for 30 minutes after the job was finished and tried to claim they started the job 30 minutes before they got here. When I pushed back on all those issues they gave me a new invoice but they had increased what they were charging me for parts to try to pad the numbers that way.

Robert D.

Stay away from this company. I purchased a Moen Posi-temp cartridge for a shower/bath faucet. This was the correct one after researching on the internet. Servicemen stated that it was the wrong one and they would have to check the warehouse for one and call me back. Three days later no call so I called them and was told they would call back. Two days later still no call. I then e-mailed them and still no response. Called ASAP Plumbing and they came right out and told me the cartridge I had bought was the correct one. David Gray just did not want to do the job so they lied!

Robert C.

We've used this company for several plumbing projects over the past ten years and have never been disappointed. Recently they totally re-piped our house and their workers were professional, efficient and extremely helpful in resolving some complicated issues. Their equipment is state of the art and the staff exceptional in scoping out a project and making cost-effective, code-compliant recommendations/improvements. Highly recommend this company.