Coolray Heating & Air Conditioning

Travis S.

When I called and scheduled an appointment I told the girl booking the appointment the main leg of power had been tripped at my house and when I flipped it back on the ac unit and some of my kitchen outlets weren't working so it was probably a breaker issue. They girl told me my appointment time was 12-3. At 2:30 after not hearing from anyone. I called when was told the tech was running behind and would be out by 3:30 at 3:30 I called and was told 5-6. At 6:45 the tech shows up and spends all of 5 minutes here to tell me it was a breaker issue. He said he doesn't work on breakers because he's not an electrician and I should have told them to send two techs... I was charged $79 for no work. This company is awful.

David D.

Stay away from this company. I agree with one of the other reviews that they will overcharge you. I paid $265.00 for a part I later found on the internet for an average price of $15.00. I obviously was not aware of this at the time, since I did not know what the issue was until they arrived.
I called the company to speak with a supervisor about the overcharge, was told there was no one there and they would call me back. Needless to say I never heard back so they know what they did. Very dishonest.

Slyjt2 T.

Two weeks ago I bought a furnace from cool ray and the installers bungled the install, then I called cool ray and the service call was scheduled and the service man didn't show up and told dispatch no one was home, while my wife and daughter were at home waiting. once a replacement service call was made and the service man came out..the incompetenice is mind bogglin,he disconnected the thermostat claiming the compressor would die because it was old. It was working for 20years before. Enough about the furnace then you would have thought I had enough of cool ray however I knew I would have to replace the air. After I thought about it I decided to let cool ray replace the air conditioning since weve incurred the labor cost of the furnace. Once the furnace was installed, two days later the air conditioner has a fault code on the display ""indoor unit communication fault"" after googling the fault it appears to be an installer error. Whatever you do consider real hard whether coolray should be your hack provider.

Russell A.

DO NOT TRUST THIS COMPANY!!


Very dishonest and looking to get you to replace your whole ac system when all you need is a simple fix such as a bad capacitor , leak repair and recharge.

(It's like going to you local car dealership, and all that's wrong with your car is a dead battery and the service tech tells you that you need a new engine)! #ridiculous

Luckily we received other quotes from other companies and a more reliable company helped us the same day and without the BS of requiring a whole new system!

We were also charged a $79 inspection fee to tell us what we already knew that the ac unit didn't work. Technician was there for roughly 10 minutes and failed to find our problem was a faulty capacitor, which is apparently a common problem to check for. Their quote to refill our unit was $1500 or a new unit for $5,500. Repair on capacitor is less than a $20 fix.

(The company we went with fixed our existing unit around $600 with capacitor replace, leak seal and outside units cleaning).

Would've been more ethical to do their due diligence to determine what was wrong with our system rather than quote us to replace whole system and then on top of that lock is into a warranty plan that charges $160 /year which entails only two service visits and air filter replace which is easy to do on your own. Warranty service does not include additional charges if they find something wrong with the system. Most systems already come with a manufacturers warranty, so not sure $2400 - $3200 over the average life of 15 -20 years of an ac unit is justified. That's enough to buy a whole new unit!! All for them to come and inspect your unit and replace filter for twice a year!

Don't trust this company. All they want is your money and lock you in to their warranty plan for residual income.

If I could give a half star I would!! I'm literally just venting right now. It's not about the money, but more so the principle and their work ethics.

Sometimes you have to think about the people more so than the dollar.

Update to my review: added one star after corporate stepped in!

I appreciate corporates quick response to resolve my issue. Kimball called me to apologize and corrected the problem by refunding the $79 technician visit fee. However i still have not received the refund so back to one star.

He reassured me this is not their way of doing business and wanted to do right. I appreciate an honest apology so i am updating my post. However, it still doesn't change what I experienced with trying to do business with them,...so tread with caution and always get multiple quotes if possible.

Denise W.

I have had a contract with Coolray for 21 years. My AC stopped working on Saturday morning, so I called. The person who answered the phone could not possibly have been more rude or disinterested. She said they could come out on Wednesday. I said not good enough--having a contract used to mean service within 24 hours. It was 90 degrees and 80% humidity this weekend, so it was miserable. I told her that I had a pet Chinchilla that could get heat stroke if the temperature in the house rose to 80 degrees. She suggested that I sit in my car with the AC running until they could send someone 36 hours later. I called on Sunday to verify the appointment and the rude person who answered the phone acted like she had no idea what I was talking about and then hung up. I called back and the appointment was verified. The tech came out on Sunday and found the problem (blower motor) and did a temporary fix to get the system back up. He ordered the part. Monday night I got a text saying the part was in and they could be out Tuesday between 3-6. I took the appt. The tech arrived at 8 p.m. and discovered that the warehouse people put the wrong part in the truck, so no fix. Coolray has grown a lot over the years and they have lost their way. Their customer service people are horrendous (I would have fired three of the four people who answered the phone this weekend on the spot). Starting about 2 months before the contract expires, salespeople call, text, and email begging me to renew the contract. However, even with a contract, customer service when there is an issue is pretty much non-existent. As soon as the repair is made to my system (I had to pay a deposit), I am done with Coolray.

Terri J.

In the last three months I had a hot water heater go out. I called Coolray/Mr. Plumber for help. No one would be available for days. I called another large company and they were there within hours. I happily paid them to replace my hot water heater. Yesterday, on the first 90 degree day this year, AC unit goes out. No one available for days again! I had purchased the unit from Coolray and paid for a service contract but that does not give you priority in a crisis. I have now called the competition twice in 3 months and they have provided immediate, professional, after hours service even though I had no contact with them. I will never look back.

Heywood J.

we had coolray install our air conditioner. After a couple years there was an issue. they were extremely conscientious in dealing with it; they brought in a partner company to remediate. I am very happy with the way they have ""owned up"" to an issue without any arguments.

their communication/coordination could be a tad better, which is the reason for the 4 star rating out of 5, but i would definitely recommend.

Lisa J.

Our overall experience with CoolRay would only be a 2 star rating. That's because they actually came out to do service and to respond to a concern.

Their 1st technician SHOULD have informed us that he didn't have the part specific to our unit on hand, and what the price/charge of the one he could install at that time would be before installation so we could make an informed decision. CoolRay's charge is 3 times the price of what the part actually costs
And, either he didn't know how to connect it properly or he was in a hurry because the way it was wired/connected did not give the compressor enough power, so eventually the motor burned out.

They are not willing to take ANY responsibility for their technician's part in our now useless unit.
They will, however, over emphasize buying their maintenance plan! [which will not cover their overpriced parts]

As their 2nd technician put it ""they are a business out to make money "". So this tells me they are not really concerned about the customer's well being in the long run.

WE DO NOT RECOMMEND THEM!!!

Nina C.

Michael Campbell is fantastic! He gave me information about how to keep my Hvac in good working condition. He also changed the filter for me and cleaned the dirt filled ant pile away from the unit.
Being a realtor, I have many requests to have service done on homes and I will keep Michael Campbell as my go to person.

Percy G.

Please never use Coolray Heating & Air Conditioning in Marietta, GA; their prices are inflated and the parts (10 yrs) & labor (5 yrs) warranty comes with hidden disclaimers. I purchased a new Carrier unit that came with parts and a labor warranty. Carrier parts were covered under warranty, but Cool-ray wanted to try to charge me for labor because they didn't service my units.

I used another Carrier certified company to service my units on a bi-annual basis because their service contract was cheaper. Be careful with selecting the right HVAC company!