Coolray Heating & Air Conditioning

Kristina G.

DO NOT USE THIS COMPANY!!! I admit I am not a heating or air conditioning expert. However, neither am I unintelligent. When my furnace stopped blowing hot air, I had them come out to take a look and try to diagnose the issue. The technician tells me that I need a new control board- at a whopping $1300+. AND a new igniter at- wait for it- $1100. And some other part that was going to be $600, but I admit by that time I had stopped listening. The technician tried to convince me that I needed a whole new furnace and that a consultant would come out to speak to me and give me an estimate. Sooo.... I did a little research on those parts, and you guessed it! The control board can be purchased for $98.97, and the igniter? $45.41. When I brought up the obvious and shameful pricing discrepancy the following day, the ""consultant"" literally began to stutter and fumble with his papers. I don't think they expected a female to be able to not only speak intelligently, but to be able to do her own research! I asked repeatedly for the technicians report so that I could see what their diagnosis was, to be told that they didn't have one in the system. This was an obvious scam and attempt to fool an unsuspecting customer. Even more shamefully? They are affiliated with Home Depot, as this is where I got the service technician appointment. DO NOT USE THIS COMPANY!!! Look elsewhere, I am positive you'll be MUCH happier- and warmer.

Brian C.

There are a few things in life that I really dislike. Being taken for a fool and trying to rip me off would be on that list. Our furnace stopped blowing hot air. It would come on and blow air, just not heat. I thought it was possibly the spark igniter. My wife wanted me to call for service so I did. So I called CoolRay.. big mistake. The tech arrives early, which is normally a good sign. He comes in and inspects the system and says he has bad news. The control panel was bad and needed replaced. He said that the part was normally $1000.00 but i could get it for $800.00. I passed on the offer and paid for just the service call. After the tech left i phoned the manufacturer. They sell the part both wholesale, to a licensed tech OR retail to a home owner. For the home owner the part is 300.00, which means the wholesale would be even lower. So you're telling me that this company has a markup of over 200% on a part over the retail cost? TOTAL RIPOFF. Completley dishonest tech and I'm sure that he isn't the only one that they have. I found the OEM part online for 150.00 and replaced it myself in 20 minutes. I wouldn't recommend this company to my wort enemy.

Peter B.

Very disappointed. We purchased a yearly maintenance program several years ago. They come out twice a year for a Spring and Fall check up, and we also get a discounted rate if they have to come out for any issues.
Not too long ago the heater stopped working. A technician came out, was very friendly, but he recommended that we get a whole new system because of the age. Yes, our HVAC is over 20 years old, but it's been running great up to that point.
The technician also said that our yearly maintenance program was up for renewal soon, and if we wanted to go ahead and renew it. I said yes and paid the $158.
I decided to go ahead and call a small, independent HVAC person to come give a second opinion. Turns out we just needed a new blower motor for $300. Yes, the system could go out for another reason in the not too distant future, but at least we didn't have to shell out $5000 for a new one.
I felt that Coolray was dishonest and was only concerned about themselves and not the customer. So I called their office and requested a refund of $158 that I paid for the yearly maintenance program. It still was not up for renewal for another three weeks, and they said no problem. A week goes by and a credit has not been issued to my card, so I called them again. Again, they said they would honor the refund. Another week goes by, and still no refund. This time I request to speak with the accountant. She got on the line and said that they would take care of it ASAP. A few days go by, no refund. I tried calling again, and no answer. I called later in the day, no answer, Just a recording with an option to leave a voicemail. No one called me back. Eventually, weeks later, they issued a refund for $79, just HALF of what was owed. Really?
I thought it would be safer dealing with a large HVAC company, that we would not be taken advantage of or have to deal with dishonesty. Turns out it was the other way around.
Do your research, ask for references. I should have looked at the reviews first before working with Coolray. Lesson learned.

Leslie T.

This is honestly the most corrupt business on earth. Never got an invoice, never followed up with me. Took my $500.00 debit card, didn't fix my issue. Would not call me back on time.

Richard the leader I dealt with is has to have the worst customer management skills in this industry which speaks to overall horrific company culture and leadership talent, so bad.

In most states, this is called FRAUD!

DO NOT USE THIS COMPANY!

Tonya S.

I have to admit my most recent experience with this company began a bit shaky. Hence, why a full five stars was not awarded. READ ON TO UNDERSTAND WHY FOUR STARS.

I was disappointed after being advised that the 7k system I was sold was covered under lifetime warranty was not necessarily true. The HVAC system itself is covered but the zoning portion of the system is not. I was facing another hefty service charge on top of my annual service agreement. Shame on their sales department for misleading.

WHY THE FOUR STARS!

I must highlight the exceptional service that Derrick and Donte provided me today. They were the first in the 6 years of having this system to effectively and actively listen to me. That lead to them accurately diagnosing the issue and repairing the system. Unlike the others who dismissed what I said or tried up selling me on items I didn't need.

Derrick took the time to not only repair my system, he also made every effort to make this right. He even went the extra step to look at every air vent for correct installation. Where he noticed that one vent was installed backwards. That too was corrected.

Derrick and Donte were not assigned to my area but I was certainly blessed to have had them assigned to my ticket. I would give the two of them 10 stars alone.

A HUGE THANKS TO DERRICK AND DONTE. I HOPE TO HAVE YOU GUYS ASSIGNED TO ANY FUTURE TICKETS.

Mon L.

Awesome technician. Price gouging company. Tech performed troubleshooting and located the 'guaranteed' problem with furnace... bad control card. Looked up part in his system (which he has no control over) and found the part. $950+

Looked up part on Amazon - $94. You know the poor technician isn't getting any of that either.

Told them to move on to the next sucker.

Don't fall for this scam.

Robert B.

I knew I needed my water tested in an older home with pipe problems. Coolray was quick to respond and test my water. I was a chemist in college, and they gave me a respectable scientific response in regards to my water's pH, hardness, and dissolved solids which I already knew were in question. They also offered a more in-depth analysis at no charge. Very good customer service and responsiveness.

Brian S.

The experience with this business got off to a bad start. They made an appointment and even texted a picture and stated that the technician was on the way. However the first technician never showed up and after waiting three hours I called them. I was told the technician they had sent had an emergency and they would dispatch a new technician immediately. It was approximately another hour and a half before I received a second text message with a picture of a new technician that once again said he was on the way. That technician also failed to show up and after waiting 2 hours I gave up and left. I noticed that a coolray van was in the parking lot of the mall that's directly in front of my subdivision. Being perturbed and nosey I parked and walked into the sports bar and there was the technician sitting at the bar eating and having a beer. The next morning a third technician was texted to me. He showed up on time and fixed the problem within 15 minutes. The bill was reasonable in my opinion.

Heather W.

I'm just so disappointed in the product and a/c furnace placed in our home by this company. This is the 3rd year with our system and it has never cooled our upstairs efficiently and our a/c bills are higher than before. We tried for a year to figure out what was wrong with reassurance that the a/c was fine and not undersized for the house. The guarantee is crap and obviously they do not care about their customers. I would never recommend this company and can't believe how much we were charged for this unit. I will say that the manager or whoever came out was nice but still our problem has never been fixed. Also we had to pay so much just to get it repaired after 3 years. Will never buy another carrier product or use this company again.

Patricia G.

Unbeknownst to us (we live out of state) until our son told us that there was water on the laundry room floor and a stream in the garage, that the main shut off valve was cracked under the water heater. Kyle McGuire from Mr Plumber responded to the call the same day we called for service - his explanation of the needed repair was appreciated and very easy understand. He also was happy to answer any additional questions I had. He was prepared with the necessary parts and completed the repair in a timely manner.
We can always count on the Coolray company to give us an estimated window of arrival, a text and
a picture of the technician, when he is on the way, and great customer service!