Cool Energy Plumbing Today

Elle S.

We have the monthly contract and called them in for a simple kitchen drain clear. It took four hours and the tech had to call in another guy. They went up on our brand new metal roof with wheeled equipment and whatever corrosive product they used in the pipe or on the wheels of the equipment PERMANENTLY ETCHED the coating of the metal roof. So, the main area of the roof that is visible is permanently stained with a rust colored mess.

After several consultations with roofing companies and a couple of calls to Plumbing Today, I received a call from the 'plumbing manager' Greg and we agreed to meet so he could #1 evaluate the roof issue and possibly determine what product was used and whether or not there could be some fix and #2 discuss our other experiences with Plumbing Today, that have not met any reasonable SLA, to see if we can continue to work with them. I re-arranged my schedule and drove 45 minutes to meet him and he NO SHOWED and then did not respond to any subsequent messages.

We also have had the Cool Today maintenance contract for years and have always been satisfied.

Peter N.

They come out with a fully loaded vehicle with the goal of doing the work the first visit. In order for them to do this they have a $59 service call that is waived with any repair.

Cool Energy wants a $59 service charge just to give me a quote. All the other electricians that responded to my Yelp electrical project are willing to quote me for free.

Thomas B.

We had Cool Today install a Carrier A/C unit 6 years ago as they had the best package price. Now I need a fan motor which is covered by the warranty. Labor is only $800. Do not consider this company unless you have money to burn.

Susan F.

My blower went on my ac Mykola was able to hook me up as I waited for a part this was on a Sunday
Two days later my blower came in and he installed it.
Excellent service and workmanship
I highly recommend this business

Marti Z.

I had a plumbing issue last week and called another supposedly reputable company. They came out, spent about 17 minutes at my home and informed me they found a flushable wipe in the pipes. I questioned this because I have not purchased wipes in over 5 years after being told they clog your pipes. I was charged $352 for this. FIVE DAYS LATER and house full of people (this was Saturday), the toilets backed up again. I called the plumber back and was curtly and specifically told they do not guarantee their work, and that I must have more wipes in the pipes. It would cost me not just another $352, but additional $176 on top of that for coming out on a weekend. That's $528 on top of the $352 I had already paid 5 days prior!!!!
I immediately called Plumbing Today. Not only was there NO extra charge for coming on a weekend, their tech, Ruben, was here when they said he would be and they even sent me a link to track where he was in case I needed to leave the house (everyone should do this!). Ruben did a thorough investigation, removed the toilet and discovered there were roots growing at the base of the commode. Ruben was personable and explained everything he was doing and took pictures (something the other plumber did not do). He even cleaned up after himself so well that you never would never have know almost 2 hours worth of work was just performed. In addition to that, Ruben did not find one wipe in our pipes!!! I would highly recommend Plumbing Today!!!!

J T.

Our a/c maintenance visit from Cool Today technician Magdiel was excellent. He was very helpful in educating us on our a/c system and how to keep it running efficiently. Magdiel was very professional and answered all of our questions about additional services he recommended. We now feel confident that our a/c system will run well this summer!

Ursula T.

Kevin was our technician. He was very nice and knowledgeable regarding our biannual ac maintenance . He was patient answering all my husband's questions and also offered efficiency options for the ac unit. Excellent customer service and we will be requesting Kevin for our future appointments

Chris U.

This is a SALES company, not a SERVICE company. Every time I called for service, someone new would come to the house and tell me something new was wrong with my unit, that the previous technician never mentioned. They charge 5x more than what the job should be. The only great thing I can say about them is that they are quick to respond (because of their size). So really I would use them for that, find out what's wrong and then go with an independent AC company to fix the problem and you'll save THOUSANDS!

Sara M.

HORRIBLE!!!! THE WORST, INEPT PEOPLE, AND A COMPLETE SHAM OF A COMPANY. My landlord had a new unit put it. Just after a couple months the unit stopped working. This was in early July. Since then the unit has gone out FIFTEEN, YES, FIFTEEN times! I have had to wait for their service people a total of 60 hours! Thats more work I have had to take off then I get in paid vacation. Not one single tech has been able to diagnose the issue. My landlord has been tirelessly dealing with them, as well as myself having to wait for all the service calls. THEY DO NOT KNOW WHAT THEY ARE DOING. It is beyond absurd to continue to expect a customer to put up with this nonsense. 15 times? REALLY?? Make that 16, because the reason for this review, is the AC went out again today. September 25. This started in July. Again absolute insanity. NEVER EVER EVER think you will get quality work from this company, or quality customer service. I AM FURIOUS, AND IM NOT EVEN THE ONE WHO HAD TO PAY FOR THE UNIT!!! Well, minus the week and a half worth of work I've had to miss.

DO NOT USE THESE PEOPLE!

Kit C.

I have been a loyal customer for almost 9 years and have purchased / installed two units in primary and rentals homes. I have spent thousands with Cool Today.

Over the years, I booked my service appointments back-to-back. My previous tech was excellent. When she left last year, I requested a tech that she recommended. I made the appointments 6 months out to ensure that she would be our tech, but that did not happen.

The person who was sent instead was nice, but not the most experienced. After he left yesterday, I discovered at 8 PM that the thermostat was not getting power and AC was not working. I called Cool Today to report the problem and was informed that I would not see a tech until the next day.
The tech who returned to remedy the problem was the tech who I had the day prior. He checked the system and what he thought was the remedy did not work. He finally took the mechanics apart and after several calls to other techs (and according to him) there was a ""pinched wire"" that was shorting out. Clearly, it was his fault because before he left yesterday he did not do a final check. Also, he neither apologized nor acknowledged that it was his mistake in the first place.

BTW, I purchased 2 UV light systems yesterday totaling over $2,100.00. The cost used to be HALF that. Their pricing exorbitant and service packages are a rip off as well. Filters for life are now not included except the most expensive.

Live and learn I will not be returning and I will no longer recommend them.