Cool Energy Plumbing Today

Kit C.

I have been a loyal customer for almost 9 years and have purchased / installed two units in primary and rentals homes. I have spent thousands with Cool Today.

Over the years, I booked my service appointments back-to-back. My previous tech was excellent. When she left last year, I requested a tech that she recommended. I made the appointments 6 months out to ensure that she would be our tech, but that did not happen.

The person who was sent instead was nice, but not the most experienced. After he left yesterday, I discovered at 8 PM that the thermostat was not getting power and AC was not working. I called Cool Today to report the problem and was informed that I would not see a tech until the next day.
The tech who returned to remedy the problem was the tech who I had the day prior. He checked the system and what he thought was the remedy did not work. He finally took the mechanics apart and after several calls to other techs (and according to him) there was a ""pinched wire"" that was shorting out. Clearly, it was his fault because before he left yesterday he did not do a final check. Also, he neither apologized nor acknowledged that it was his mistake in the first place.

BTW, I purchased 2 UV light systems yesterday totaling over $2,100.00. The cost used to be HALF that. Their pricing exorbitant and service packages are a rip off as well. Filters for life are now not included except the most expensive.

Live and learn I will not be returning and I will no longer recommend them.

Rita I.

I called to schedule an appointment with a plumber regarding an issue with my water heater. Apparently everything was normal thankfully, Miguel was our plumber. Very knowledgeable, friendly and explained everything in detail. I called about 12pm on a Friday, and I was able to get a plumber in the next 2-3 hours it was really great. They text/call when on the way, even send you a text to let you know they are heading over and what time you can expect them, they also include a photo of the tech to let you know who you should be expecting. After the appointment they send me a detail email with all the information, photos taken of my heater unit.
It was a dispatch fee of $59 which was just for Miguel to take a look at the possible issue, this was payed at the conclusion of the appt.
this did not include actually doing an more in-depth job, but it wasn't necessary for my home.
I knew that's what I needed, and glad to have received the information I needed.
Miguel also informed me of the difference packages they offer which can be beneficial for maintenance, I opted to not get it at the moment, since I rather try out their labor services first. It was my first time receiving service from this company and hope that it continues going forward if/when needed in the future.

Gladys M.

Trevor and Issac were excellent! They showed up on time, work efficiently and effectively. They were polite and courteous and extremely knowledgable about their work. They protect your home floors and left everything nice and clean. They explained how the unit works and the required maintenance. The equipment they use is like no other equipment I have every seen an air conditioning company use. Top of the line equipment. I would highly recommend them as technicians and also CoolToday. I have never been so happy with an air conditioning unit. Thank you Trevor and Issac! GLADYS

Ann K.

My HVAC is less than a year old and I'm already having problems. The service and equipment is overpriced. I hate that they require you to sit at home for 6+ hours for a maintenance call. Very much regret buying my HVAC from them. Live and learn.

Vilma E.

Good techs and easy to book online and by calling. They honor their coupons even when they expired recently.

Matt W.

I scheduled to have the a/c unit looked at my business and was told a tech would be out between 6p-11p. I got a text saying the tech Paul Hoang was on the way along with tracking information. I was checking the tracker periodically and eventually saw that the tech arrived at my location at about 6:41p. I go outside, no tech was out there. I then called the office at about 6:47p and explained the situation and was told the tech attempted to contact me. I have attached my call log to show that, that was not the truth. I was then told that the tech would contact me shortly. I waited about 20 minutes and called back to follow up at about 7:13p. I was told that the tech tried calling me 3 times. Again, my call log shows differently. This behavior is completely unprofessional, and time wasting. I will be going with another service provider and will update this review with a better recommendation. Just terrible business. The doors to my business are open, the tech could of knocked or walked in if he was on site and had trouble reaching me.

Michael H.

Visits to repair equipment under guarantee is charged. In this case the thermostat refused to be adjusted

Robert F.

On Monday evening February 20, 2023 in the Del Webb subdivision my neighbors air conditioning needed service. Cool today parks in front of my home and the fire hydrant to walk across my yard to service my neighbors air conditioner! When I told the young man that he needed to move the Cool today vehicle he didn't understand why? Maybe he was trained to disrespect other people's homes and my neighbor is more important than I. Well it turned out that I must have pushed this young man's buttons, because when I went out of my house this morning Tuesday February 21,2023 the nice young man left my neighbors garbage under my kitchen window! Thank you for letting me know what your company is all about. I'll be sure to tell my other neighbors and family about the attitude of the workers of Cool today. If you hate yourself call this company to work on your house!

Lisa S.

BUYER BEWARE! I had an appt from 3-6pm scheduled for today for an estimate. Patrick didn't call until after 6:30 and said he would be there in 45min. He arrived at 7:20pm. I took him inside to show him the upstairs air conditioner. He started putting his stuff down aroud the downstairs and I said we could go out to the garage. I showed him the unit in the garage and then he went to look out the outside units (in the dark since he came after our appt time). I asked if he could do the estimate in the car and then call me and I could ask him questions. He said no. I told him if it was daylight I would do it outside where it would be sunny, but now it's dark and cold. He said he's not just there for numbers and he takes about 90min because this is ""the most important thing you'll buy."" I told him I knew what I needed two 2.5ton units because I've already talked to other companies. I told him we are high risk for covid so I like to stay outside and asked what the difference was if we talked from his car or standing there. He said ""its not the same"" and wanted to reschedule. I told him I didn't want to because I had already spent several hours waiting for him to be there. I said ""Ok then let's do it"" and asked him what we needed to do and he literally said ""I'd rather just walk away."" I asked him to do it and he said no. So first he wouldn't do it from the car and then he wouldn't do it in the garage either. I asked to call his manager which he did but maybe no one answered? I told him I would call the manager and also write a review about the company, and he then told me to say that he was trying to help me. I replied, ""You literally said you wouldn't do it."" And he walked out and I shut the garage door! What a waste of time! By the way, I don't know if he was trying to make himself look like he did his job if the company checked on him, but he sat in my driveway for half an hour. Then he drove down the street and was sitting there for a while!

Terry T.

My shower was leaking , for a cartridge replacement 388.00 for less than a half hour being here . In our monthly media they advertised 50.00 off and a coupon to win 5.00 to 100.00 . The technician didn't know anything about this , even he looked at the page and said he knew nothing about it ! Not sure if I'll hire them again !