Comfort Experts

Ray B.

Before I made an appointment, I called Comfort Experts to ask what services will be performed for a heating tune up. the representative were very nice and patience, telling each service as I was writing them down. The technician came and performed his service. He told me that everything was fine with my one year old HVAC unit and he recommended a compressor saver kit. Due to the cost of part and labor he mentioned($495), we decided to put a pause to save the money to proceed with his recommendation. I addressed to him about my heater blowing cold air instead of hot. He said it could be other issue because the HVAC unit was good. When he left, I notice the filter was not changed and that was part of the service which he did not performed. The next day, we woke up to very cold house which made us search another company for a second opinion. The following day another technician came, checked the unit's wiring and within a minutes he found the ground wire was not working. He fix it and the HVAC began to blow hot air. He placed an anemometer to one of the vent to measure wind speed temperature.
Do to their lack of knowledge, I will not use Comfort Experts/ Hobson air conditioning Inc. services again.

Michael D.

Don't use this company! They tried to goad me into a new system by saying my compressor was fried. The tech, Phillip Olden stated a replacement compressor would cost $4000-$6000 and it would be cheaper to install a new system. Talking to the office they said their system run $8000-$12000. I got a second opinion and found that the soft start was fried and nothing was wrong with the compressor! The system is operating fine now for FREE! Buyer beware!

Terry M.

Several years back, we had a terrible experience with this company. When called for seasonal maintenance, the tech diagnosed multiple ""failures"" within the system. After rattling off a bunch of technical jargon and telling us how much it would be to repair everything (several thousand dollars), he pulls out a chart and showed us that we were in that area between where repair is suggested but really near where replacement is recommended. He said he ""Honestly"" would suggest total replacement- of the system we had replaced six years earlier for around $10K. When asked about the warranty on our current system, he said he had called it into the office to check but it ""looks like it was never registered"". We pay $100 for the service call and he sets up an appointment with someone in sales to come talk to us about our options. That guy, Mr. Slick, came out with his binder full of laminated pages with all kinds of pretty colors. The options given:
1. Replace it with the most cost effective system for $8- $9K
2. Replace it with a more efficient system for $16K
3. Rplace it with the top of the line system that had a lifetime warranty (parts only) for $22K
As the unit was working just fine, we told him we were going to have to think about it. Then I scheduled a service call for ""seasonal maintenance"" with two other companies, just like I had with Comfort Experts. Imagine our shock when BOTH of them found only minor issues. Repair was a couple of hundred dollars. The next month, I notice a $50 charge on to our debit card. I call the office, the lady tells me that we had signed up for their gold level maintenance agreement and that is the monthly charge for the next two years. She explains that is the reason the service call was ""ONLY"" $100. We had never agreed to any such agreement and It took MULTIPLE calls to finally get that fraud stopped, but there was no refund for the months that had been charged by that point.
So, here we are several years later. The same system is still working very well with regular maintenance. Needless to say, someone else is doing that for us. So why leave a review now? Because this company still has my phone number and is leaving me pre-recorded messages ""reminding me of the importance of maintaining my system for optimal performance."" If this were the last remaining AC repair company in the state of Texas, I would sell my house and move to another state to avoid doing business with them again.

Mark S.

What i know now that i didn't know then.....

The sale was slick and smooth. The install was about the same with two young kids mucking their way through a ""make it fit"" circus. A 20x25 filter housing strapped to the top of a 20x24 unit. Good old mask covered up them thar holes! Then the drainage...with no means of clean-out! Cost me dearly. Had to replace the whole danged floor AND floor joists. As for the shut-off float switch - I don't think it is even hooked up.....

FWIW - i doubt very much either of them kids was fully licensed for HVAC....

And when i called for a service special, I was told they no longer serviced my area.

the unit is nearly 13 years old now - and coming time to probably replace it. I will NOT be calling on these yahoo's for a new unit.

Ert M.

Be very careful with comfort experts.
*Three hundred dollars to change an AC capacitor ;)
*400 to change a 5 dollar kitchen sink part (tech had to drive around for 2 hours of labor charge for a part readily available to home depot) ;)
*Estimate for an AC repair... $3765. Second opinion tech made minor adjustment for 154. There was no need to change the major part for 3765.

I understand that people make honest mistakes. Maybe my Mom's experience isn't typical. However, I will say they were 3 for 3 on shady, overpriced service calls with her.
Be careful out there.

Theresa P.

This site made me select a star this company deserves 0 stars.. I have been a customer for years I called Tuesday June 22, unit was not cooling. First they tell me if I am renting they cannot help me. However, could not tell me the reason why, then the charge was 200.00 for service call. No thank you.I will never use your company ever. You have just lost a customer . I am a home owner.


Theresa

Alan S.

Same company as Hobsons. Not the same after their dad gave business to kids. Settled with me out of court after TDLR was about to revoke their licenses -- charged for inferior non-UL parts under manufacture warranty and for parts not installed & for labor not performed. Technicians are not paid for visits and must invent problems to be paid a commission.

Patty C.

Run from this place. I recently moved in and hired them based on the glowing reviews and they charged me $700 to sign up for an annual contract for all 3 units...then charged me another $1300 to install switches that stop the AC units if they start leaking water. A little pricey, considering I had them installed in Florida for my 3 units for $500. Anyhow, one of my AC units stopped working today and called them to come out and they said they couldn't because I had a home warranty and they don't work with those. Mind you, I called them regardless of a home warranty...I wasn't going to use it as I was a customer of theirs and was willing to pay out of pocket...I didn't even think about my home warranty at all!

Ashley then told me they couldn't work on it because they didn't work with home warranty companies and I told her not to worry about it because I was paying out of pocket and she said NO CAN DO. What the hell??? It's going to be 108 degrees today and I bought a package with them to service my AC units and she said NO CAN DO????? Didn't ask about a home warranty when I signed up with them at first!

Totally unprofessional and even though they don't ""sell"" services"" they certainly suggest a lot. I was also suggested I get an attic tent installed for $800. Googled it and on Amazon you can pick one up for $50 and install it yourself. Do yourself a favor and RUN from this crazy place!

Christopher B.

This review is about six years too late to help my family, but hopefully it will help yours.

In 2014, my father had a problem with his A/C and called Comfort Experts. The tech arrived, told him a capacitor in the air handler needed to be replaced and did the work. That very night, my father noticed a burning smell throughout the house, emanating from the vents and called the fire department. Luckily no damage was done, but the next morning I opened the air handler to find the tech had used a capacitor that was clearly incorrect for the unit - it wouldn't even fit in the mounting bracket and was just laying loose in the handler.

At this point my father made two crucial mistakes. First, he actually called Comfort Experts back, and then he let the salesman talked him into paying over $6000 for a brand-X A/C system (Goodman). For that money one can own a quality brand like Rheem or Trane. But I still don't hold it against him; he was in his 80s and not as sharp mentally as he once was.

Fast forward to 2018, when the system failed. The problem was the fan motor in the air handler. Luckily, the fan motor was under warranty. Unluckily, we were dealing with Comfort Experts so the visit still cost $500. I was present that day and asked the tech to explain the charge, since the part was under warranty. He said nothing, just sort of hung his head in shame.

And now the system is dead again, which is the reason for posting this info at this time.

My advice to you is, treat Comfort Experts very much like COVID-19 - avoiding all contact is the safest bet.

Ronald E.

They will not stop calling me with their 800 number. It's every day and I no longer want to deal with them. Past history with their service plan was not good. Their price to replace our unit was way too high.