Comfort Experts

Barbara A.

This review is specifically about Dennis C. Dennis was very professional and took his time explaining future options to me without trying to hard to sell me something. He listened to my concerns and looked into them then explained what he discovered. Again this review is specific to Dennis. If I had to rate the company as a whole, over the years my rating would not be 5 stars as the service I receive depends on the tech that comes out. I have in the last couple of years had at least 3 things to be corrected due to the installers mistake or something a tech did wrong.

Melissa S.

My husband and I called Comfort Experts when our heater stopped working, we thought we were calling well trained professionals. They did the service call and switched out a part which was $300. Then it still wasn't working so they said it was a different $950 part. It was ordered and installed. The technician told me it was done so I paid, and then he said that the heater still wasn't working and that we needed a $1300 blower motor. At that point I called in someone else and got my heater running for half the price they were trying to charge. Comfort experts practice bad business and apparently just keep charging to change out parts till they get it right. The real professional that I finally had out to change the blower motor confirmed that, based on the original sounds I was hearing, it was the blower motor the whole time. DO NOT CALL COMFORT EXPERTS!!!!!

Wanda M.

Awesome Employees, Lemon A/C unit.

Dennis C. came out to my house to fix my once again broken down a/c unit. He was professional,friendly and explained everything to me. The unit this time needed a part for the inside housing. He drove over a hour and came back and fixed the problem. The a/c died again 48 hours later, I requested Dennis C. He came out , found a totally different problem and fixed it. He was once again awesome and would not leave until he thoroughly made certain that everything was in working order. My problem is with the unit, not the employees.

Ryan M.

I agree with the other reviewer that the last straw for me was when they tried to tell me they wouldn't warranty their work anymore because my unit was going bad and needed to be replaced. I also had a second opinion that revealed no problems with my unit other than needing refrigerant charged to an appropriate level. The second technician I had out from another company was very concerned about the service that they didn't provide. It was deceitful business practice in my opinion. I originally was told told I had a refrigerant leak and added refrigerant to my unit when it didn't need it... How do I know? When I had a new company check the system 2 days later they told me my refrigerant level was way too high and there was no leak ... the compressor was shot after this and then they offered to replace the compressor, that they damaged, for $2900! Also...they will push you to have the other working units ""serviced "" even if they are not the ones that you have called about. DO NOT LET THEM! They will nitpick the system until they can find something to do (even if it isn't necessary) in order to increase the charges. Again, I feel this is deceitful business practice. We decided to withhold payment from them and they offered to negotiate a price. I felt better about the transaction after this. I mean, I was charged over a $1000 and we were in worse shape than when they started ""servicing"" the system. I emailed and offered to pay a negotiated amount for some of the services rendered (actually over half the charge) and didn't get a response. They sent out the technician and a ""tough guy manager"" to negotiate with me. There was no negotiation! They told me I owed them the full price and that was that. I have a lawyer reviewing the services and will be advising me as to what to do next. I would advise anyone to stay away from this company as they were extremely unprofessional. In review, I was willing to pay for their time but not the full amount. I had to have another licensed person come out and replace the whole AC unit. He did a wonderful job and was very knowledgeable and had it done in less than 3 hours. Works perfectly!

M J.

If you are looking for a company you can trust do not contact this company. They are over priced and they care nothing about the customer. They made several visits to my home to check my AC and was told I had a leak in the coil and was low on R22..I was charged 350.00 for stop leak and R22 six months later when they came back for service check. I was told the stop leak didn't work and a new coil would cost me under a service contract 1700.00. I was also told the coil was no longer under warranty. I was able to find another company who was able to get the part under warranty and the cost was under 1000.00. If you are looking for a company with integrity. I would advise you to look else where.

Scott R.

Do NOT use these people. Dishonest and overcharging is the name of their game. A service tech came out to check one of my units that wasn't cooling. He said the coil needed to be replaced and the system recharged. The lower unit was a ""little low on freon"" and would need to be ""topped off"". He quoted a price of $3,000 for the coil and $599 for each unit to be charged. So $599 for ONE pound of freon...that's what they consider a fair price. He said that was ""standard for the industry"". I called a different company the next day..same findings but they said the price on the coil was $1,900 and they charge $65 for ONE pound of freon. So $1965 vs. $3,599....yea. I wont ever be calling Comfort Air again.

Terri F.

I received a flyer in the mail and called for appointment for general service for the $59 charge. They arrived as stated, and spent 2 hours checking out my system. As it turns out, I have a few parts that are getting ready to go out, but don't have the funds at this time to repair. I do believe these guys know what they are doing though and are not just trying to make a buck. Thanks!

Linda H.

I called Comfort Experts about 5 days ago to come service my AC unit. They arrived on time and as scheduled. I have waited a few days to write this post because I wanted to make sure my AC would continue to stay cold and it has!!!

The customer service I received was great, she was able to answer every question and even returned my call as she said she would.

One of the things I worry about with HVAC companies is that they will try to say things are wrong that aren't really wrong just to make an extra buck, and I was worried this would happen to me, but the service guy came in and fixed all of my issues in one trip and after a few days it is still working so I am very satisfied . This company does NOT try to make an extra buck. They seem like a great company that is very honest and they have awesome customer service!

I hope my AC doesn't go out again, but if it does, I know who to call.

Lisa L.

Comfort Experts Dallas and Fort Worth is the worst company I've ever dealt with. Robert the installer was nice, but unfortunately he pulled a wrong breaker when installing equipment. I work from home and this caused internet to be out from Thursday at 4pm through Saturday at 11am. I am commission based using the internet. I received no call from the manager as I was told would happen. I made a call myself this week and was offered an additional year free which I wasn't prepared to sign anything and Ralph told me to call back when I had an idea of what I wanted to do. Spoke with Ralph today the owner/manager and he is the absolute rudest most disrespectful person ever. Speaking to him on the phone he wants me to sign a form for an additional year membership and that isn't what I want. I want a credit back for the platinum membership or something since none of that service has been performed and I had a loss of work time and commission from the internet being out. Mind you I was just speaking to him in a normal tone. He said I can't believe you just said that to me. I will call you back within 24 hours when cooler heads prevail. I was perfectly calm and have no idea with the exception of his yelling was the only one who obviously couldn't manage to stay calm and he hung up the phone. What kind of company does that? Horrible customer service and attitude for Ralph and the company in general has a very bad taste in my mouth.

Adam B.

To Brett:

I never spoke to your service manager and no issues have been addressed since you reached out to me. What we did discuss is that I would not be satisfied unless your company is willing to refund me the fees for platinum membership I paid that year, plus the sub-optimal compressor motor you installed that only lasted 1 year, plus the cost of the hotel night from when you couldn't repair my air conditioner because of an electrical problem caused by the aforementioned issues. Until then, I will not be satisfied. Also, your BBB rating is B- and you are not accredited. That isn't satisfactory where I come from.