CMi Air Conditioning & Electrical

John L.

This company will promise you a lot but deliver very little. We contracted for 24 hour emergency service yet in the three service calls we made over the year. They never once made it in 24 hours. Their excuse was they were too busy. Their technicians were not well qualified, they had no parts and always had to wait in short. They weren't qualified at all to service our equipment. In spite of the fact, they promised they would avoid this company at all costs.

Sue W.

I called as soon as I woke up and Danielle reached out to the tech team immediately, and assured me they would call before arrival. I was told it would take a couple hours. Within the hour of the call, I had the tech Henry call to say, he's on his way! I was soooo grateful for the CMI team working on a holiday!
Even though I had to pay ""holiday pay,"" it was quite affordable.

Henry was punctual, efficient, knowledgeable, and willing to explain in detail what he was doing to examine the condenser. After his thorough inspection with questions, he deducted it was the capacitator and he had the part!

He really made my holiday by working, being available and efficient.

I would highly recommend CMI for electrical and AC needs!

Bob B.

We purchased two brand new air conditioners and installations from CMI. They completely failed in both installations. In one installation they admitted that they failed to install the unit properly, but it wasn't until the city inspector gave me a written notice that the install did not meet specs that they would come back to repair. The other unit was installed improperly, they charged me $300 to fix the unit mere months after it was installed (they laugh at ""warranties""). On the unit the inspector failed, they came only years later, and then turned the breaker off to our heat exchanger outside, so we had hot air for two days before we realized what they had done. If you love to get ripped off then you should choose CMI. If you would like a company that stands behind the product, then you may choose another company for your air-conditioning needs.

Lynda D.

We have four air conditioners in our home and one area upstairs had a humidity problem. We tried for months with different companies to find the problem with our 90 percent humidity. Finally, Sean with CMI came numerous times to our home trying different things. Today, after four months of no problems, I'm confident to say he conquered the problem. Sometimes, when there isn't an easy solution, you need a pro with tenacity to work overtime to get the job done.

Erin W.

I scheduled a service visit with CMI a few days in advance. I've used them for routine servicing for two years on my home a/c. This time I needed them to come out to tighten up a fitting they had left off during my last routine maintenance (there was dripping onto the filter as a result). I specified the visit was needed in the morning, I would not be home in the afternoon. CMI scheduled me as their second call of the day. Turns out second call of the day is 3 pm. Needless to say I never received the service. I work during the week and this was my only day off. When I voiced my displeasure in a review (as a pre-paying customer with a maintenance plan) they chose to respond by calling me hateful, miserable, and bitter. Avoid CMI unless of course you prefer the companies you do business with to waste your time, do shoddy work, and call you names.

Connie H.

Everything was Jake until I had to call fo follow-up and got the ""girls"" in the office. They were short and rude and condescending. This is an experience that many businesses deal with and when told do nothing about it! I own my business and I would have a tough ""chat"" with any of my employees who were not bend over helpful on the phone. Very disappointing.

Tayler D.

If there was an option for 0 stars, that would be my choice. Three months after purchasing a home, my air conditioning quit working. Upon inspection, I discovered a CMI label and called them for repair. After a 10 minute inspection, they reported that my compressor motor had failed. They said they would have to get to me with a price and timeframe. After not getting back to me, I follow up with a phone call the next day and was told the motor could not be replaced and would need a new system, both compressor and air handler and asked if they could order. I said no and called another company.

The repair took 30 minutes and cost $235. The issue was a failed run control modulator!!! I would never, ever recommend this company to anyone but will continue to express my most unpleasant experience. Lastly, after trying to contact the company owner, I was stonewalled and the employees did do a masterful job of not letting me get through to the owner.

Paige W.

We've been using CMI for about two years because our unit continues to get backed up. Terrence did a great job back in Feb. and the unplugging last about six months. We had to call them back. I am not sure who came out a week ago, but it was still leaking. I asked for Terrence this time, he came out, found the leak and was on his way. Every time I call they are nice and helpful and they always send someone out very quickly.

Charlotte M.

I have been with CMI for many many years now and always with great satisfaction. However,back in April just a few weeks after a scheduled service my air went out. When I called the office I told the girl that the light was out on the wall box. She had someone come out only to tell me to replace the batteries in the wall box...an $84 charge even though I have a service plan. Since then,I had relayed this experience with several neighbors who said their carrier told them to check the batteries right away. My Carrier did not !!! I guess I should look into their carrier for future service. I really wish CMI would graciously credit my account the $84 and save our long standing customer relationship.

Fred L.

I paid them for 3 complete systems for my house in Palm Beach and they have not gotten he final inspection for their work.