Charleston Heating and Air

Ivette D.

Charleston Air Care did a wonderful job with the installation of my new AC unit from beginning to end! Michael was very patient with me as I asked him a million questions and he really listened to my requests to help me with the best solution that fit my needs and budget. I also appreciated that Michael waited outside at least 20 minutes for my home warranty technician to leave, you have a wonderful employee! Michael even gave me an earlier install date than expected! I wasn't at home for the set up, but I could only tell the installers were here because I had AC, no mess was left! I called back to the office a few days later for an additional invoice since I lost my original, and I was emailed the receipt on the spot! I HIGHLY RECOMMEND THAT EVERYONE USE CHARLESTON AIR CARE BECAUSE YOU GET MORE THAN YOU PAY FOR!!! My coworker paid $1000 more than me for a smaller unit, should have used Charleston Air Care!
Sincerely,
Ivette Davis
One Happy Customer

Don L.

The person that came to our house was wonderful. Not only was the appointment process, easy, they showed up on time, A BIG THING WITH US! He was professional, kept the home clean while he did his work and made us feel like we were the only customer that day! We have had this company for some time and wouldn't go anywhere else! They are honest and make sure the heat or AC is always working. Great on repairs as well (although we haven't had many since they did the preventive on the units). Great job folks!!

Pj B.

I too am very unsatisfied with this company. 4 years ago I purchased and had my entire air handler/compressor installed by Charleston Heating and Air. It NEVER worked correctly. I continually had issues with temps. Either the heat would blow at 3-5 degrees over room temp or cool 3-5 degrees under room temp. (When measured at vent) Their sales rep sized the unit based off sq ft but we all know how conscious we are of how long the energy sucker stays on. It stayed on all day. When I called for service to address, their solution was always, we pumped more freon in to correct the problem. This happened during my last 3 ""maintenance visits.""

So here we are today, I have all the windows in my home open for a cool 85 degree breeze, I have a leaking coil (mind you 4 years old) and a senior tech from the company at my house. They quote DOUBLE what another company has already bid on, that's with the coil being under warranty and their ""10% maintenance discount."" AND tell me they are going to charge additional labor hours because the unit THEY installed is too close to the wall, has to be removed so that they can access the coil to replace. I can't make this up... I told them it would be cheaper for me to cut a hole in the wall in front of unit so that he could slide the coil through the wall. He said ""that's a good idea, I should have thought of that."" He then lowered his price from $2,100 to $1,003... to replace a coil and recharge the lines. That sounds like $250 an hour at 4 hours of additional labor to remove the unit from my closet. Other reviews state ""expensive,"" yes I agree. I was so frustrated I kindly asked him to leave. This is how they treat a 4 year customer? A customer that buys their entire HVAC system from them?? I'm so irritated, my vote, stay away, avoid the stress.

OH!! Right after I asked him to leave he says ""I'm supposed to ask you for $49 for my service visit today."" Goodbye.

Jay S.

Top notch customer service and very fast to respond! They installed a new split unit and duct system at my house and did a terrific job. I would recommend them in a heartbeat!

Michael H.

My experience with Charleston Heating and Air was initially very good. I used this company for a hand full of minor service repairs and general maintenance for the span of about 2 years. I recommended CH&A to two of my neighbors, one of which is an elderly woman who needed her drainage tube flushed on her unit. This is a very simple job, and takes very little time to complete. They charged her an exorbitant amount of money for a simple 20 minute job. At this point, I was no longer willing to use them as my HVAC repair service.

Today, our compressor was not working properly. Our service repairman (of a different company) came out to look at the unit, and found that the capacitor and the hard start, both installed by CH&A, was wired completely improperly, causing the compressor to be constantly powered, adding undue load on the unit, including not allowing the compressor to cool and lubricate efficiently. The compressor is a major part to the HVAC unit, and costly to replace.

CH&A would not take responsibility for their technician's improper work. I certainly was not expecting 100% compensation for this part, but certainly expected CH&A to take responsibility for a completely improperly installed piece(s) of equipment.

I would honestly stay away from this company. If I was unable to do my job in the fashion that the CH&A technician was unable to do his, I would certainly be unemployed. In addition, a company that is unwilling to take responsibility for their very sub par work, is not a company that should be taking your hard earned money.

Brent D.

Great company. Professional people, quality technician. Speaking with the people in the office they were responsive, professional, and kind. Will continue doing business with this company as long as they keep this up!

Tom P.

Excellent professional crew installed in a difficult design downtown 2 story house that had already been renovated. Clean neat install at a good price that looked like quality craftsmanship when complete. Couldn't be more satisfied.

Joyce B.

I am so happy to have a contract with this wonderful company---Charleston Heating and Air. Today Bill came out, serviced my units and gave me a complete feeling of satisfaction. that I am being taken care of. They are very professional. Thanks guys.

Jean B.

I waited a while to write this review since I wanted to be fair. We replaced 3 units and a dehumidifier based on this company's recommendation, though all of the existing units were just over 5 years old. We also put all of the units on a maintenance contract. The service technician came in late July. In late August the unit that was exactly one year old and had just been serviced backed up and caused significant water damage to our home since we were out of town. We had the technician back out who said that the line was clogged. The company said that they had no responsibility for the damage since it was a ""freak accident"". I cannot believe that they so not stand behind their work and I cannot recommend them at all.

Lacquitta F.

I hired Charleston Heating & Air to install a new air unit in my mother's house. They did a great job on the installation, but during the installation, they damaged the ceiling. The company basically said they would not repair the ceiling in her home. They also never came out to service her unit. I have called a few times over they years, but nothing has happened. I was told the staff working at Charleston Heating & Air stopped working at the company so I don't have anyone that remembers our case or is willing to help. They did great work and my mother is happy with her unit, but the follow-ups, damage to her home and lack of response is greatly unappreciated.