Charleston Heating and Air

Allison S.

In late fall 2021, a coil on our unit broke and they had to replace it. In July 2022, there was a problem with the same coil, possibly due to installation issues, and it caused extensive damage to our home, leaking through our ceiling. Since they replaced it less than a year prior, it was under warranty and they fixed it for ""free""... however, that does not take into account the extensive repairs that we had to pay for. The one nice part of the ordeal was the technician, Dustin, was really great.

Staci L.

My house was 87 degrees on a Wednesday They were quick to respond and show up . They arrived on Thursday.Late Wednesday night i flipped the breaker and cool air had started to blow but was only cooling to about 77. After 3 hours i was told i needed a new coil and i should shut the system off so i didn't blow my condenser. The tech wasn't sure if he had the part . I was told I'd be called Friday am when they found out about the part. No call Friday. I had to call them. I was told they'd let me know first thing Monday. All weekend no AC. My unit is 4yrs old and under warranty i might add. In the meantime i called another company. The other company came diagnosed the problem and stayed in contact with follow ups. On Tuesday Charleston heating and air called to let me know the coil would not be available for over a year and offered me a free quote on a new unit to get me cool again. A new unit ??? Thousands of dollars for a 4 yr old unit to be replaced. I went 4 days with no AC and no contact from the company for no reason at all. I feel like i was being taken advantage of. Thankfully i had asked around and several people told me this didn't seem right which is what led me to calling another company . Very glad i did .

Christie D.

Quoted insanely high prices for ""needed"" repairs on existing AC unit and estimated price of a new system was the highest we received after having 2 other companies examine the unit. Absolutely don't recommend.

Amy S.

I normally don't write reviews but felt I had to. I purchased a condo and began a complete gut and remodel (down to studs). My mechanical inspection failed and I found out that the previous owner had installed a new cooling system the year before, and somehow the permit was never closed out. Because I had gutted the condo, Charleston Heating and Air (who installed original unit) had to come out and reroute some duct work. They were super responsive to my problem and literally took care of me in less than a week. They were professional, timely and extremely fair on additional fees. I cannot recommend them enough. Thanks again guys!!
Amy
Seabrook Island SC

Marty S.

I called the other day praying they could send someone same day. Josh made it here in 2 hours and had my A/C problem diagnosed and fixed in less than half an hour. It was about $300 including the service call. I thought that was pretty cheap compared to living in an 80 degree house with my bride.
Great work, showed up in a heartbeat and also went upstairs and cleared the drain line from the attic unit.
I couldn't have asked for better.
Highly recommend.

Chris K.

Awesome service! Had an entire unit installed and it took less than half a day. Excellent company to work with.

Richard E.

Buyer beware. Charleston Heating and Air is extremely expensive and will take advantage of uninformed consumers. I called them to diagnose a non working condensation pump for a mini split AC unit. For $89 a service tech came out to the house and confirmed by finding. I accept the service call fee as reasonable. To replace the pump they wanted to charge me $807 which they discounted from $955. They told me the part cost $207 and $600 for labor. We are talking about a part that just needs to be snapped in place and wired to a power panel (two screws) and connect the two discharge tubes. A trained technician should be able to replace in 20-30 minutes. I went online and purchased the exact replacement pump from Amazon for $134 delivered the next day. I gave Charleston Heat & Air a chance because they have consistently called me year after year soliciting my business and reviews looked good but did say they are more expensive. I didn't expect to be victimized by an unscrupulous operation.

Ragan C.

Charleston Heating and Air has the WORST customer service I have experienced. I have spent thousands of dollars with them over the last two years installing multiple systems in two condos. However, they are not fulfilling their maintenance contract for either condo. The customer service manager will not answer my questions, instead she simply repeats her script over and over. In addition, she is insisting it is MY fault that they have not executed the preventative maintenance I have prepaid to have done.
I will not be giving them any more of my money and I strongly suggest you don't either.

Shawn D.

CH&A misdiagnosed our issue, immediately tried to sell us a $10,000 + unit and told us we needed freon in the interim. Clearly you could tell the tech makes commission as he was trying to sell us the most expensive unit for over $13,000. They told us we had a freon leak. Their freon prices were 3x that of other local heating and air companies. We had the freon put in by another company (while we were making decisions) and then based on what CH&A told us ended up buying the EXACT same trane unit - with even more benefits (remote/phone apps - that CH&A was charging $250 more for), for over $2,000 LESS! When we had the unit installed we were told by the owner of the new company we used, that there was NO freon leak that CH&A misdiagnosed this. I rang the manager, explained the situation and they still charged us for the service call. She said she would bring it ""up the ladder"" and try and do something for us. 5 days later she rang me and said sorry, we aren't doing anything for you. We will never use them again. If you like throwing your money out the window by all means use them. If not, I highly recommend using Smoak's....

Had they just reimbursed us for the service call and admitted their mistake all be be forgiven. Even though we spent $350 on freon that just had to be removed. CH&A cost us over $500 of unnecessary money.

The owner did email me and say because they use high end products that was why it was so expensive. Again - we bought the EXACT unit (we had written quotes from them) for $2000 less.

p.s. they also were charging us $1000 for a crane to install the unit, which the going rate in downtown is $350.

Ivette D.

Charleston Air Care did a wonderful job with the installation of my new AC unit from beginning to end! Michael was very patient with me as I asked him a million questions and he really listened to my requests to help me with the best solution that fit my needs and budget. I also appreciated that Michael waited outside at least 20 minutes for my home warranty technician to leave, you have a wonderful employee! Michael even gave me an earlier install date than expected! I wasn't at home for the set up, but I could only tell the installers were here because I had AC, no mess was left! I called back to the office a few days later for an additional invoice since I lost my original, and I was emailed the receipt on the spot! I HIGHLY RECOMMEND THAT EVERYONE USE CHARLESTON AIR CARE BECAUSE YOU GET MORE THAN YOU PAY FOR!!! My coworker paid $1000 more than me for a smaller unit, should have used Charleston Air Care!
Sincerely,
Ivette Davis
One Happy Customer