Charleston Electric

Dan P.

We contracted Charleston Electric to install a Generac whole house generator and it was a great experience.

1) Kaylee G the office manager has been outstanding to work with in every way!

2) Alan, Luke and Bobby (the installers) we're professional, polite and extremely hard working.

3) Robert, our account manager , is thorough, knowledgeable and insistent on top quality. In fact Robert came today to do the final inspection and he was not pleased with the job that the gas install company did. Robert personally called the owner of the gas company and they will be back tomorrow to fix the issues.

It was very comforting having this team at Charleston Electric working so solidly and cohesively on our behalf!

Dan

Kristin H.

During the process of selling my home, the inspector found a breaker in my electrical panel that needed to be replaced. I contacted Charleston Electric through Yelp for a quote and got an almost immediate response. They were able to get in to fix the problem within a few days. The technician was polite and in and out within 15 minutes.

E S.

They did a so-so job. The appointment time was changed without my input or agreement (moved up), the tech was 3 hours late and required my help throughout (not with minor stuff, either), and to boot they charge $150 an hour. Surely there are better options out there for you to explore.

Bobbi E.

Charleston Electric put my full house generator in last year. Since they were so professional I decided to use them for additional electrical service inside my house. DJ was great and proved that I made the right choice to use them for all my electrical needs.

Tico K.

We have used Charleston electric no less than 20 times and have never had a bad experience. They are so good about educating you and keeping you in the loop while they are working. All suggestions they made we so appreciated ( ie: ""I would put the switch here "", I would put the outlet there "") because we didn't know
Where we should locate everything. I can't say enough good things about their service and people ( especially Bobby!)

Deb B.

Matt H. just finished a project at my house that included installation of many ceiling fans and dimmer switches. He also recommended putting a surge protection on the electrical box, which he was able to take care of as part of the scheduled service call. He looked at my smoke detector which seems to go off every time I cook and provided some recommendation. Matt completed the project much quicker than I expected.

Matt was prompt, showing up when scheduled and texting me that he was almost to my house. It was nice that he organized and cleaned up all the packaging from fans and switches as there was a lot!

James R.

1st time I've used this company and impressed by the customer service provided and services. Matt, let me know he was on his way, showed up on time and installed a new outlet and hung a new light fixture. Very professional and will do business with again!

Richard C.

First time customer with Charleston Electric. Just had them install a generator. I would highly recommend this company. Every aspect of the installation was easy. They are professional, courteous, prompt, honest, and they treat your home as if it was theirs! From the ladies in the office, to the installers, and to the field supervisor, A+!

Elsie C.

We bought a Generac Generator from Charleston Electric. We waited a long time to get it delivered; however, once they received the unit we were up and running in no time. The owners and office staff are very efficient, answer any questions any time of the day. They are most accommodating and pleasant and willing to help in any way. IT's all connected and ready to go when our electricity goes off. We did have one evening where the electricity went off for 10 minutes and the generator kicked in perfectly. We will enjoy our ""lights out"" thanks to Charleston Electric.

Annie L.

TESLA WALL CONNECTOR INSTALLATION:

In my opinion the company is not very professional. Robert rarely returns phone calls or emails. So yesterday, one of the lady at the front desk called to confirm an appointment for today. I mention to her I go with the second option which is $1250 - $200 off =$1050. Because I decided not to do the 4x4 post. This price is to install the Tesla wall connector. I even requested for a new update of the contract on the price but never receive an email. So thought that they will bring one.

Next day, Mike is my installation tech. He is super nice. Everything was done pretty quick. So I went over and asked a few questions. I asked him why there are 2 circuits and he said 1 is for 20 and the other one is at 30 so the total of 50 amps circuit breaker. I said what! I paid for 80 amps circuit breaker for the wall connector aka charging station. So sad that how the company did not mention to the customer that he did not have 80 amps circuit breaker so decided to tell his tech to do 50 amp circuit breaker last minute without notify me. There are ton of cutting on my wall because they did the 50 amp circuit breaker. So Mike called Robert.

I spoke to Robert and mention to Robert that your office personnel aware that the job is for 80 amp circuit breaker and she told me the cost is $1050 after $200 off. I told him that I did requested for an update contract on the price which I never saw. Robert accused me that my husband agreed to the 50 amps circuit breaker. My husband have never spoke to him after our first day meeting before the quote. I was the one handle everything. I was really mad because now Robert pointing it to us. He even emotionally hurt my feeling. He said in a loud tone on the phone ""can you calm down? Why are you making little things seem like big things?"" (Not exact words but pretty much like that). I told him, you don't talk to your customer like that. I am in the customer service and I don't talk to them like that. He told me let's figure out a solution. I told him, why are we even talking about a solution? This should have not happens.

****Robert, if you are honest to your customer then we are not in this problem. A solution should be solve from the beginning that is why I hired a professional electrician. I know I paid a price that is higher than anyone. Why? Because you said you done many Tesla cars before. Also, your company name is listed on their website. Also, you said in the email I never mention how many amps. I bought the wall connector charger which max output at 100 amps. Why am I spend $500 for 50 amps circuit breaker. You quote me for 80 amps circuit breaker which only pull max 64 amps output. I did not go with option $900 because it is only 50 amps circuit breaker and not a wall connector charger. The whole time you told me to go 50 amp circuit breaker but I told you I want to charge faster so that is why I bought the wall connector charger. BECAUSE the one come with the suv only could be at 50 amps circuit breaker. Please takes responsibilities and don't blamed your customer.

Finally, Mike did fixed. However, there are a lot of cutting left on my wall from the 50 amps circuit breaker installation. When Mike had to install 80 amps circuit breaker he had to took everything out and put a huge conduit on the outside. I rather have the conduit at the bottom of the charger instead of on top. Hopefully he did put a gasket to prevent water from entering. I did talked to a few people that are expertise in Tesla wall connector that is not from here. They did mention that Mike should hide the conduit better like run behind the wall connector or at the bottom. They also did mention that hopefully he did set 64 amps (dial B) in the wall connector for 80 amp circuit breaker and number 3 wire. Wish I knew all these info before the installation.

Horrible experience for me! I found them on Yelp due to high rating but not so true through my personal experience.

This is my recommendation for anyone want to install the wall connector charger. Please understand a little about the job so you could at least know if they are doing the right thing. Don't fully trust because they're professional electrician. Good thing I know a little enough about 50 amps circuit breaker. Also, make sure your electrician confirmed the descriptions on the contract on the day of installation (which I never have an update version).