CenterPoint Energy

Mack J.

Lost power when the wind hit 25 mph during Beryl. Lose power at least once every two months. So, CenterPoint sucks, which means our elected officials suck because they are the ones that allow this regulated utility to continue to suck. As far as I can tell, CenterPoint doesn't even have an assessment of what the problem is in my neighborhood.
I wish the government would require the leaders of this utility to have no power at their house until they restore power to the last customer following a storm. Maybe they would get their act together then.

Chris D.

Infrastructure cannot handle if the wind blows or it doesn't or rains too much or not at all and so on. CP leaves us in the dark on repairs and getting power back to our houses. The outage map is not a map, just bogus numbers that makes them feel good that they are doing something.

Joel B.

Every time the wind blows, the power goes out. Centerpoint energy, and the Texas grid are hot garbage. Worst in the country.

Jim V.

When calling customer service for any reason, be prepared to wait 30 minutes or more to be connected to an agent.

Stephen P.

CP sucks. They took down their online map so you can't see live outages and approximate ETA to get it back on in your area. That was never accurate, but it provided a bit of insight. Now you are just left in the dark both no electricity, and no communication. I use a provider other than CP, but CP apparently runs the infrastructure in this area. Like the blind leading the blind. Greedy shareholders and execs care more about lining their pockets than making the infrastructure less prone to going down at the slightest gust of wind. Incompetent company, and I hope one day they are scolded for treating Houston area residents like shit.

Jeremy H.

Terrible service. Refused to collect the debris that they created. Do not recommend.

Dana C.

you could not get a more shit company. they have disconnected their ability to report outages, obviously don't bother calling bc they have disconnected the lines, they cheaped out and only tried to get away with the bare minimum of fixing the 1 million people without power and then send periodic emails telling you ""we are working so hard - like so so hard with the few extra people we have hired""...now that it's been 4 days without power they bring in thousands of extra line crews in to deal with the major issues since they got called out on it.
Horrible horrible customer service.

Laura R.

I can't even give them a half star. No power since Thursday last week. All my food spoiled.
They don't care about the poor.

Jaden R.

Slow slow slowwwwww when it comes to outages, and awful communication at all times. The people that run this company suck.

Kevin M.

Communications from Centerpoint are the worst. We have regular outages and it takes them forever to fix. We signed up for status communications and still don't get updates. I called in an outage that occurred to 8000 people at 2:30 am and it took 30 minutes to get an outage notice. It's been 12 hours now and not any follow-up notice. Their Outage Tracker doesn't work and can't talk to anyone at the company. They have horrible infrastructure and customer service.