CenterPoint Energy

Pattie W.

Lose power everytime there's a storm at my apartments in Pasadena tx ,they take their sweet time restoring our power back on ,it's summer time it's very hot have elderly living here in my apartments worst centerpoint

Isaac M.

Center Point Energy could careless about how they treat the customer. They send Davey Tree Trimmers out to butcher trees that get close to their power lines with no effort to trim to natural tree growth or to to allow the homeowner any input into how the tree is trimmed. They are the worse company around to have to deal with!

Ozz B.

If you're looking for an energy company, keep searching. This ain't the one. DONT DO IT.

I always looks at companies from the common sense of it all. Many adjust to the times. Many, (a common thing it Texas) are refusing to adjust and stay in he past.

Today our gas was take down. You'd think with the cold wave they'd be more understanding as it's no joke for us all living in Texas. But we forgot to pay the bill and they just cut it off.

I called the customer service and none could assist with coming to turn it back on although it take literally 2 minutes to do so. Aside that, I have to be here to turn it on because when you turn the gas on something happens that they need to check, completely opposite than when you turn off.

On top of that, wait for it... they asked if I needed a warning call for the technician when he was on his way. I said where was my call when you were about to take my gas off in this freezing cold? A complete nonsense. Stupid I'd say. Yes we forgot to pay, maybe instead of just mailing bills send an email (which they don't do unless you request it) or a call.

We'll be on the lookout for a new company after this and we'll make sure we're handled correctly as they need us more than we need them. Too many of them in this town anyway.

Hope this help some people.

Antria T.

They don't do what they say it's been horrible a very horrible experience but they expect the bill to be paid on time but treat customers like shit

Kim R.

I e been trying to get a meter on my house for a week- have had to live in a motel but they could care less

Janet H.

We have spent over a week trying to get gas service turned on at a house we are trying to sell. We do not live there so we have to drive 30 minutes to meet someone. If they get there in 20, they do not wait and we have to reschedule. Their time frame for when they will show up...between 8am and 8pm. Horrible customer service. You call and you are on hold for 30 minutes or more and they eventually transfer you and it disconnects. They tell you the wrong information and we are sick and tired of them. Wish there were other options.

Anthony P.

Centerpoint is a scam. Make sure when you turn off your energy it is truly turned off. They have me responsible for paying 2 months worth of energy after i called to turn off the service and start the service on another location. Also, have to wait on the phone multiple times for about 70 mins or so to tell me i am responsible for their mistake. Still amazed at incompetence.

Dillon W.

CenterPoint Energy is BY FAR the worst company I've ever been forced to use. I've had four appointments canceled without call or even showing up. It is literally impossible to get ahold of customer service.

Cari B.

Center point should be sued. I wish government could step in and let the consumer pick which company they want to go with like electricity. I have had nothing but terrible service and mistakes and charges since we moved here 6 years ago.

CRIMINALS!!!

Arash S.

If gas service was not a monopoly in the city of Houston, CenterPoint Energy would be the last company I would go with. Terrible customer service. Their scheduling system is ridiculous. They give you a time frame, typically 8am to 8pm. I kept asking them to give me an exact time, or at least a more reasonable time range, which they said they couldn't do. People have lives. You really expect people to sit at home for 12 hours waiting for your technician to show up? It would be great if the city took steps in breaking up the monopoly that CenterPoint has on gas service here.