CenterPoint Energy

Emilio K.

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CenterPoint has made things worse in southeast Houston. My mom's home constantly experienced power outages even before Storm Beryl. Now, after the storm, things are even worse for her and the neighborhood. It's been five days, and CenterPoint still hasn't resolved anything for the southeast community. CenterPoint doesn't care about its H-Town customers, yet they are quick to raise their rates!

W J.

To say they blow would be doing a disservice to other companies who merely blow., these guys blow orders of magnitude more than anyone else

Maisie M.

Booty cheeks, the worst, I hate them, ""updates"" are unhelpful. Been without power for days, yet every single office building near me is lit up?? Didn't realize the office buildings were more essential than peoples homes :(

Jay R.

CenterPoint Energy deserves a 0 star review. This company sucks they have zero accountability. Every single street in our neighborhood has had the power restored except for the one I live on. This is completely unacceptable! This company KNEW that Beryl was coming and they knew days in advance! That was more than enough time for them to organize a coordinated response and arrange for staging areas. Plus, within the last eight years they could have done something to make improvements to the electrical grid system and infrastructure, yet they did nothing. The state of Texas NEEDS to do something about this and go after this company hard and hold them accountable. Jason P. Wells, Barry T. Smitherman, Phillip R. Smith, Raquelle W. Lewis, Christopher H. Franklin, Barbara J. Duganier, I'm talk about all of you!! Heads need to roll!

Mack J.

Lost power when the wind hit 25 mph during Beryl. Lose power at least once every two months. So, CenterPoint sucks, which means our elected officials suck because they are the ones that allow this regulated utility to continue to suck. As far as I can tell, CenterPoint doesn't even have an assessment of what the problem is in my neighborhood.
I wish the government would require the leaders of this utility to have no power at their house until they restore power to the last customer following a storm. Maybe they would get their act together then.

Chris D.

Infrastructure cannot handle if the wind blows or it doesn't or rains too much or not at all and so on. CP leaves us in the dark on repairs and getting power back to our houses. The outage map is not a map, just bogus numbers that makes them feel good that they are doing something.

Joel B.

Every time the wind blows, the power goes out. Centerpoint energy, and the Texas grid are hot garbage. Worst in the country.

Jim V.

When calling customer service for any reason, be prepared to wait 30 minutes or more to be connected to an agent.

Stephen P.

CP sucks. They took down their online map so you can't see live outages and approximate ETA to get it back on in your area. That was never accurate, but it provided a bit of insight. Now you are just left in the dark both no electricity, and no communication. I use a provider other than CP, but CP apparently runs the infrastructure in this area. Like the blind leading the blind. Greedy shareholders and execs care more about lining their pockets than making the infrastructure less prone to going down at the slightest gust of wind. Incompetent company, and I hope one day they are scolded for treating Houston area residents like shit.

Jeremy H.

Terrible service. Refused to collect the debris that they created. Do not recommend.