Casteel Heating, Cooling, Plumbing & Electrical

Jason B.

-1star

i was scamed!

Had a leak in my basement. Casteel came out and advised I need a new water heater. My WH was 4 years old. I purchased a new water heater and install $2000. Nevertheless, I still had the leak and it was determined to be my condensing line. Casteel sent out and HVAC tech who glued the pcv pipe. Still have the leak. Casteel sent out the 2nd HVAC tech who advise I need a new coil. SCAM LIKLEY!!!!!

Ryan H.

Horrendous experience. Marked up the initial price by over 50%. Installed the wrong A/C unit. Left a mess behind. Made an appointment to fix the room in the house that is still hot and they never showed up for their appointment. I'll never use this company again. You should run!

Zarema G.

We did NOT have a good experience with the technician, Christian, who grossly overcharged us for simply unclogging an AC drain. The company's website states that the current (April) special for such job is $119. We were charged $411 for a job that took not even 10 minutes total, and that is after Christian initially tried to charge over $730 and then ""graciously"" reduced the amount. The technician also employed extremely pushy sales tactics and advocated for replacing the whole system, including a furnace that is only 5-years-old. Christian went on and on about the need of a new system before even stating what the current problem was. He repeatedly insisted that we would need to go with a system that is at least $15K or more. Stay away from Casteel if you are in urgent need of an HVAC repair -- they are likely to take advantage of your situation.

Steve M.

Our heater stopped working and Casteel were the first people to come out. The tech told us we had a bad gas valve and circuit board and that both needed to be replaced. This would cost $6,500! But he warned that this would only be a temporary fix because our whole system was bad and needed to be replaced and that it would cost $24,000!! We weren't trying to pay $24,000, but he was persistent that if we went with the quick fix option (for the bargain price of $6,500) that we would end up having to replace the whole system soon and that money would just be wasted, so it was in our best interest to just replace the whole system.

So we called in some other guys. They said we had a bad gas valve, but the circuit board was fine. They also said our system was perfectly fine and had at least 7~8 years of life left in it. The gas valve cost $130, and they charged us $120 in labor, so the total price was $250. We went from $24,000 to $250. It's been a month and our heater is working great, no issues.

Not only is Casteel's professional competence questionable, but they're also clearly price gouging. Buyer beware!! Steer clear of this dishonest company, and if you do call them, it's in your best interest to get a second opinion.

Zane R.

While I was happy with the technicians work and the installation of the new unit, I did explain from the beginning I was working with a warranty company on the repair of my unit. The tech noted that the repair of my unit was going to be very expensive, so much so that the new unit seemed like the best option. When it came time to deal with the warranty company they asked for an itemized bill with part numbers for the repair even though we went with the new unit. I explained the situation to Casteel several times and have yet to get this from them. This is such a small ask and they received full payment from me directly on time. You would think this would just be another way to excel with the client and an added value. Sadly, this is where I was let down. The little things do matter and I should not have to call and email multiple times for weeks on end to try and resolve this with you.

Gregory H.

I scheduled an appointment for 09/12/2023. Casteel contacted me for rescheduling of before the 09/12/2023 date. i rescheduled for today 9/08/2023. The Tech arrived at my home, went to the termostat. In opening the termostat, he pull outward instead of pushing upward. This disconnected wiring making the termostat inoperable. This termostat has been in my residence over 5 years operating fine. The battery holder for the termostat is a little longer than 2 AA batteries, so from the input of the termostat there has been a small piece of aluminum foil filling the space for battery conduction and making termostat operative. The Tech insisted that the termostat was not working. I stated to him that it has worked the years, and at time that Casteel has come out to perform A/c and Heater Tune-up. also, it was working up until pulled and disconnected the wiring. the Tech and I came to an impass. So I call Casteel, the Tech's Supervisor as usual agreed with Tech, and ask me if I would the Tech removed from residence and send another Tech out I opted for sending another Tech. So now, in the interum, the termostat is not working, Air and /or Heat can not be regulated in the house. Not at all happy with Casteel........

Edna F.

I was scheduled for 8/27, it was cancelled and rescheduled for8/28 between 2p and 6pm. Again cancelled at 2:45 pm today.

Hope this does not happen again tomorrow.

Marlena W.

When our dryer 'died' last week, we checked our home's power panel and saw that the dedicated circuit breaker had shut off, but when we tried to switch it back into the 'on' position, the breaker 'action' seemed soft. Inside the dry were a set of set sheets. So, we did a quick search of the web for electricians that served the Loganville area and found Castell. We couldn't have been more please by the response. Geoffrey Adams came to our house and replaced the breaker. While doing this task, he felt that the main line coming into the house was very warm to the touch. My husband and I discussed this finding with him and I told him that when I used my Dyson vacuum cleaner, some of the overhead lights in our living room would flicker. Geoff said flickering is a prime 'symptom' when electric panels are outliving their usefulness and safety. So, we made the decision to make an additional appointment for him to come back and replace the whole panel. Finally, we own the house next door, and it too has/had a 26 year old panel. Since safety is very important, we made a joint appointment for Geoff and his team mate Alex to come on the same day and do each house. They were careful, polite, and stayed. until the jobs were done. The lights in each house no longer flicker and I am back to washing and drying our clothing. We will depend on Casteel as our electricians for all future needs. Great job!
Marlena W.

Justin C.

Avoid! They charge predatory prices. I needed my faucet replaced and the sum was $1000 and some change. I did it myself for less $150 bucks.

Spencer S.

My AC was not cooling so I called and asked them to come check. Tech was very professional and knowledgeable. He said I had a bad capacitor but was not sure that was all that was wrong. He quoted over $400 just for the capacitor. Unit is 10 years old and I questioned spending that large amount when he indicated there could be more problems, in the range of $3000-$6000. I declined the repair and bought the part at Grainger for $23 and installed myself. While it did fix the initial problem, it was still not cooling. I fully understand paying for the technical knowledge of labor, overhead, etc. to have them do the capacitor, but $400+ for what I did for $23 and less than 10 min. seems disrepectful. Since it was still not cooling, I called another company to check the unit and they tightened a pipefitting and added less than 1 lb of freon for $150.
I did not feel I would have recieved value I deserved if I had stayed with Casteel.