Casteel Heating, Cooling, Plumbing & Electrical

Edna F.

I was scheduled for 8/27, it was cancelled and rescheduled for8/28 between 2p and 6pm. Again cancelled at 2:45 pm today.

Hope this does not happen again tomorrow.

Marlena W.

When our dryer 'died' last week, we checked our home's power panel and saw that the dedicated circuit breaker had shut off, but when we tried to switch it back into the 'on' position, the breaker 'action' seemed soft. Inside the dry were a set of set sheets. So, we did a quick search of the web for electricians that served the Loganville area and found Castell. We couldn't have been more please by the response. Geoffrey Adams came to our house and replaced the breaker. While doing this task, he felt that the main line coming into the house was very warm to the touch. My husband and I discussed this finding with him and I told him that when I used my Dyson vacuum cleaner, some of the overhead lights in our living room would flicker. Geoff said flickering is a prime 'symptom' when electric panels are outliving their usefulness and safety. So, we made the decision to make an additional appointment for him to come back and replace the whole panel. Finally, we own the house next door, and it too has/had a 26 year old panel. Since safety is very important, we made a joint appointment for Geoff and his team mate Alex to come on the same day and do each house. They were careful, polite, and stayed. until the jobs were done. The lights in each house no longer flicker and I am back to washing and drying our clothing. We will depend on Casteel as our electricians for all future needs. Great job!
Marlena W.

Justin C.

Avoid! They charge predatory prices. I needed my faucet replaced and the sum was $1000 and some change. I did it myself for less $150 bucks.

Spencer S.

My AC was not cooling so I called and asked them to come check. Tech was very professional and knowledgeable. He said I had a bad capacitor but was not sure that was all that was wrong. He quoted over $400 just for the capacitor. Unit is 10 years old and I questioned spending that large amount when he indicated there could be more problems, in the range of $3000-$6000. I declined the repair and bought the part at Grainger for $23 and installed myself. While it did fix the initial problem, it was still not cooling. I fully understand paying for the technical knowledge of labor, overhead, etc. to have them do the capacitor, but $400+ for what I did for $23 and less than 10 min. seems disrepectful. Since it was still not cooling, I called another company to check the unit and they tightened a pipefitting and added less than 1 lb of freon for $150.
I did not feel I would have recieved value I deserved if I had stayed with Casteel.

Shantae Y.

My technician David was absolutely amazing. I needed both of the showers in my new home fixed and he and Casteel were able to help me get it done in a pinch. He was professional, and the results are amazing. I couldn't be happier. Thank you so much

Christine S.

I would like to give Casteel two thumbs up for another great service visit. Technician Romerez did a great job. Very knowledgeable about my unit and was very pleasant. Thank you Romerez keep up the great work:)

Crystal J.

They installed my new HVAC today! I cannot be more happier! My old one was on it's way out. Everyone from the customer service reps, to the design consultants, to the techs were all more than professional & did very thorough job! I'll definitely use them again when I purchase my next home! Thanks Casteel!

Megan G.

They offered to accept a post-dated check in lieu of immediate payment. They then processed the check without warning. Not only does this mean that my account is massively overdrawn, meaning fees and frustrations, this also means I currently have no money until my paycheck (which is when I post dated the check, because I knew I would have the funds then). This also means all the other bills I have coming out of that account in the meantime won't be paid. Why would you offer that option if you knew you were going to process it anyway? Or at least let me know you were going to so I could prepare in some way!

This whole process has been a massive headache and I don't see ever using them again or referring them to anyone. Also, don't bother calling them, your call will be dropped every time they transfer you.

David M.

I booked them twice for an air conditioning service call. The first appointment they cancelled the day before and did not call back. The second appointment they did not even show up. Enough said.

Misti H.

Do not use this company. I had a water freeze break due to a broken pipe. I have on footage of the repair man breaking off the temperature control stat on my hot water heater then trying to charge me $2500 to replace it had to call the company said that if they broke it, they will replace it for free, another person came out said nope can't do that. It's going to be more money and asked me what the other person quoted me after I told him he says oh let me go back to my truck and write you up another quote that's cheaper than what I just figured up so apparently they charge whatever they want to depending on the situation. Horrible, horrible company do not use.