Casteel Heating, Cooling, Plumbing & Electrical

Cindi W.

Learned about Casteel from a referral from a friend who is a home builder. He offered to send us his workers but they were busy and said he would recommend Casteel without any reservation. Best decision ever. I will be changing my HVAC bi-yearly service to Casteel. So happy and thrilled with your service !!!!
We had a water leak which leaked to our electrical Box which blew out the A/C unit. Keith was fantastic and fixed the leak quickly. We had Daniel Atkinson scheduled for Sunday to fix the electrical box that shorted out. Daniel was the most honest guy. He could have told us the entire electrical box was ruined, but instead replaced the wires to the AC unit that were blown. Repair was very reasonable and he was so efficient. He even told us about putting a surge protector on our home which we didn't have. I do not currently have HVAC service with Casteel, but going to do so. I would highly recommend CASTEEL to anyone. They are all very honest and knowledgeable. So happy to have found a great company to work with.

Rob M.

It won't let me do zero stars so I had to give them a one star rating. Trouble began several years ago when they installed my new system.
The left out a critical part causing a flood. I had to show them what they did wrong cause 3 supervisors could not find the problem. They also screwed up the plenum so I have vents hooked up wrong and a kinked hose. They put in some cheap dampers instead of fixing it right. Had them put in an electrical outlet. Supposed to be 20 amp, they did a 15 amp, had to tell them to fix it. They still advertise for free freon on some of their trucks. It may be free but that $400 service fee to add it is a bit steep! Tried to email them to discuss this prior to posting this. Their contact page just takes you to a scheduling page! Tried their online chat, person there would not give a contact, just kept sending me to the scheduling page then hung up on me!

Greg W.

Be sure to look at the most recent reviews, their reviews are a lot worse now than they used to be. I had them replace an HVAC system years ago and I was happy with them back then. I needed to replace a kitchen faucet which I could have done myself but one of the cutoff off valves would not shut off all the way so I wanted to replace that too. I thought that I would try them for plumbing since I did not want to try to replace the cutoff valve myself. I already had the new kitchen faucet. The only part that was needed was the inexpensive cutoff valve and it was easy to access so they not need to go into the wall or anything like that . Their price quote was $445 to replace the cutoff valve and the kitchen faucet which I would think would take about an hour to do. I told them no and paid the $59 dispatch fee, which I knew about. A waste of time and money.

UPDATE: I had a different plumber do the work for $185 and it took them about 40 minutes.

Mary B.

I WAS on their twice yearly service plan. But they seem to have forgotten me late winter/early spring this year. Yes, I understand all about Covid-19- I work in a hospital. But they flat out forgot about me this year. And I rather suspect that as a DIRECT RESULT of this, my a/c cap failed earlier this week. And when I called today in an attempt to get back on the regular PM schedule, I was told they have no appointments until DECEMBER 5!! I'm online looking for another vendor now...

8/19/20: Don't particularly want to post my name here. But I WILL send you a pvt msg via Facebook, along with a copy of this post so that you can tie the two posts together.

8/20/20: I sent Casteel a pvt msg via fb messenger yesterday.

Jessica K.

Do NOT trust Casteel. I told them that I needed an inspection done on my system, including all checklist items that I would need looked at. They agreed and showed up- turns out they do not even do inspections, and they charged me for a tune up. I paid for absolutely nothing and now need to have another company come out to do what Casteel agreed to do. They are liars and scam artists. Do not use them. (Note: the techs were very nice)

ONeil W.

I chose to have Casteel come in and completely replace my old HVAC system. My old system was over 10 years old and every summer was inoperable. Issues ranged from a bad capacitor, no freon, bad compressor, or did I mention no freon. Spoke with three (3) different Atlanta companies with good deals and ""Lifetime warranty"" pitches. Lastly, I spoke with Rudy at Casteel and he was very detailed, honest, and professional. He walked us thru the entire process and even provided us temporary AC units, until our install date. After install which was a great experience; four Casteel installers arrived promptly and completed the job in less than eight (8) hours. After the install, I had some issues with the system not holding temperature and after several service appointments with no avail, I was ready to give up. My last technician by the name of Deon Chambliss came in and listened to my frustration. He was GREAT!! He tackled my blistering hot attic at 3 pm in the afternoon to adjust my furnace to the right setting. Before he left he validated my frustration and reassured me that my issues should be resolved. He went on to say if things are not resolved to my liking, then just continue to call Casteel and we will take care of you. That night I could feel a difference in my system. The next day I set my units to 72 degrees and with a 92-degree day, my thermostat did not move. Please give Deon a raise, he was again GREAT!! Also, let him know that when and if I see him again, I will buy him a beer . I feel like I have a Ferrari as an air conditioner. Casteel took amazing care of me.

Hanz A.

Casteel technician was very knowledgeable and very informative. He made me aware that my system was obsolete and showed me article to prove his case. He also told me the type of system he would recommend but left it to us to decide. He also took care of the tune up of the other system even though it was part of the work.

The salesperson of Casteel was also great and listened to our needs. He understood our situation and gave us the best deal of a new system.

Amy D.

We've been a fairly satisfied and loyal customer of Casteel for over 20 years until now. Here's a brief recap of what just transpired:

~New HVAC unit installed 7/4/2020.
~Failed three times after installation--July 30, August 4 and August 5.
~Technician came out August 4 and stated that the condensate line was not properly drained during install.
~We were led to believe that he had taken care of the problem.
~August 5, one day after tech left, AC unit failed again
~Called customer service again and tech scheduled for August 6.
~By tomorrow, there will have been five different technicians we've had in our home during this pandemic. My husband and I are in a high-risk part of the population and this has been very very stressful especially since the unit has failed many times.
~Customer service has not prioritized our issues. The person who answers the phone will not connect me with anyone in a managerial position. Chat support isn't helpful either and there's no other way to contact anyone else.

DO NOT use Casteel Heating and Air. Their customer service is terrible. They don't even test or take the temperature of their contract workers during COVID. I confirmed that other service providers do.

John C.

Thank you for following up on my comment.
If you are actually going to follow up with me here is the information you requested.

John S. Clayton
30152

Linda D.

I had a new HVAC and duct work installed mid January 2020. The product and services were great but they are not living up to their purchase agreement. I was supposed to receive a $400 refund in 10-12 weeks and still have not received it after about 28 weeks now. I have called 3 times recently and was told that I will receive a call back from the manager in charge of that department, but that hasn't happened either. Don't trust them!