Casteel Heating, Cooling, Plumbing & Electrical

Biren C.

We have a fairly new home. Unfortunately our builder was terrible! After multiple attempts to fix a tankless water heater, we decided to have Casteel install a new one. Not only were they competitive in price but, their technicians are simply amazing! This is a shout-out to Kevin P.!
We're enjoying the new tankless Navien water heater.
For any Electrical, HVAC or Plumbing needs, my 1st call is to Casteel!

John G.

Thanks for wasting my time, bad scheduling and wasted four hours. I had an appointment scheduled, called with 15 min remaining in the time after no phone calls from them and found the person was on the far side of town and they didn't even think to tell me. Great job at doing bad customer service, second time I gave your company chance to do work and both times have failed. Thanks for wasting my time on both occasions

Robert B.

Following up after an earlier review. I received a telephone call from Ms.Fascilla, Customer Service Manager at Casteel. After a fifteen minute telephone conversation, she agreed the price for the ""simple"" installation in an easily accessible location was ""high"". She asked what I thought would be reasonable, I said $900. She said she could not do that, but we were eventually able to get to a total price of $1,200 resulting in a refund to me of $419.00.
I am satisfied that Ms. Fascilla the Customer Service Manager made an honest attempt to rectify an extremely unreasonable charge for a simple installation of a water heater. I cannot understand why Casteel's receipts are ""by the job"" and do not offer details regarding costs of labor and materials.
I am thankful for Ms.Fascilla's willingness and ability to lower the ""unreasonably exorbitant"" charge for the water heater installation.
So I give a review of OK to Customer Service and the Service Technician who installed the heater, but for the pricing structure of Casteel I cannot recommend them.
In the future, I will ""vote with my feet"".

Doug S.

Zip code 30040. Account wendy S. Phone 9048. Newhall. Look up the amount that a repair guy came out 3x

Scott C.

Left me high and dry. Called for service. Explained what my problem was and told someone would be there between 7-9. By 9:00 no one shows up. Called back. Put on hold for 12 minutes. Hung up and called back. Then told someone would be there no later than 11:00. Got a call at 10:00 said he would be there at 11:15. He asked what my issue was, after I explained again, he said he couldn't come out at all! Called main number again and told they couldn't send someone. No manger to speak with, no way to connect to dispatch, he couldn't forward me to anyone and he couldn't get someone to come. He said the soonest anyone could be there was noon the next day. Seriously, what kind of business are they running over there? To me, they proved to be unreliable and untrustworthy. I recommend you try to find someone else.

Delecia H.

My furnace was in need of repair but due to the age of the system, we decided to get a new furnace. Our air conditioner was also in need of updating. We were able to get a good deal with Casteel and the HVAC system was installed the next day. All of the employees were friendly, respectable and the customer service was awesome! I even received ""thank you"" cookies from Casteel! Thanks for being a company that values your customers!!! I highly recommend!!

Richard H.

I should have read the recent reviews and went with my gut. I have used Casteel before and caught them red-handed trying to damage a part to up-sell when conducting a simple igniter replacement. This time, my fully functioning furnace blower motor was the target. I was busy working with clients and couldn't go over-watch and viola, 15 minutes later my blower motor cooling fan is broken. So do yourself a favor, they have proven they can't be trusted alone, don't have them make a call if you are not able to watch them perform their work. Or better yet, just go with someone you can trust. Oh and the final classy move, the service manager hung up on me when I called them out.

Stan N.

I contacted Casteel after reading several of these reviews, and as my experience was quite different from the ones I read, I felt compelled to write about my experience. I did reach out to Casteel first to let them know about my experience, and all I got was ""I'll pass along to my supervisor,"" and that was 3 days ago. I had a blockage in my main drain to the street so Casteel was coming out... Ryan got here minutes before the 8pm deadline, and bless his heart, he didn't seem too happy to be here. He asked a few questions, looked at my drain, and announced that he'd run the snake through the drain at a cost of $695. He couldn't guarantee it would work, and it quite possibly might collapse my pipes. I was considering paying the $695, if it did work... if it didn't, then I felt I shouldn't have to pay the full amount (I mean where's the motivation to do a good job, and do it well, right?)... Since (In part) Ryan clearly didn't want to be there, I decided to wait. The next day I went down to the local Home Depot and rented a 75 ft drain snake for under $100, ran it twice, then a third which resulted in a glob of yuk being pulled out (I did run it 2 more times, just for good measure...) Its been almost a week since I ran the snake myself and no more problems... yes, it was not the most pleasant experience... but saving $600 sure was.

Fran S.

Long post warning, so put on your glasses, and let's get to it!
When they say you pay for your learning, they weren't lying. It pays to do research, ask questions, but most importantly pay attention! You will see compared to my last plumbing review that Casteel is lightyears ahead of that other rip off business (see other review). I am so grateful to find Casteel. They really do give amazing service. There are two lessons I had to learn prior to finding Casteel. 1. Always find a licensed professional. 2. Get a written guarantee. I was glad to hear that Casteel has both of those items checked on the list. After four months of going back and forth with the other subpar plumbing business that had neither of those credits, I found Casteel who quickly scheduled my appointment. It was as if the clouds parted and a beautiful rainbow appeared in the sky because they were literally life savers for me.
The first thing that stands out with Casteel is their utmost professionalism at the call center. The voices are friendly, but most importantly THEY LISTEN. I repeat; THEY LISTEN. The ability to listen to a person provide a narrative of their issues is a skill that takes practice and patience. When Mark arrived at my residence, he knew exactly what he needed to assess because he confirmed upon his arrival, but he also asked follow up questions to further assess the problem. Again, he asked and he listened! As soon as he took command he stated that whomever placed that yellow hose clearly had no idea what they were doing for they had not addressed all of the loose wires hanging from the thermostat nor did they bring it up to code. He knew exactly what needed to be done. He gave me a very reasonable estimate, did not try to nickel and dime, ordered the parts and set an appointment for the next couple of days.

Although the part was not ready, I was glad Mark reset the pilot light to keep me in hot water to borrow time. The day of the scheduled appointment, I received a call, email, and text message to inform me that the part was still not available, but that the company had found another place that is not within their network and they would have it overnighted and ready to install the next day. Unfortunately, the pilot light had gone out that morning, so when I told them I would be without hot water that evening they told me not to worry they would send Mark over to get me through the night. They did not even try to charge me for the visit. All the cared about was my convenience and this effort is beyond what I expected. I was so grateful.

Mark took his time to install the parts. He did exactly what his work order said he would do,and I could see the new parts on the tank. It was such a relief that the price was what they quoted me and that was that!

I would like to thank Casteel for giving me AMAZING service!

John G.

I needed a Nest deadbolt lockset and a Nest doorbell installed. My front door was inoperable until I got the installation completed. So, my need was urgent. I searched Yelp and saw that Casteel was advertising as Nest Pro installer. I scheduled a weekday appointment. I work 27 miles from home. So, I had to take off half a day from work to meet Casteel between noon and 4:00 p.m. Casteel called to cancel, advised that the one Nest Pro tech they had was going to be busy his entire shift restoring power to the home of an elderly couple. I was patient, rescheduled for the following Saturday between noon and 4:00 p.m. That Saturday my wife stayed home and waited for Casteel. The same gentleman from Casteel called to cancel, advised that the one Nest Pro tech they had was going to be busy his entire shift restoring power to the home of an elderly couple. No kidding. Exact same narrative and issue... What are the odds...? Casteel wanted to reschedule for the following Tuesday. I asked if there was not another Casteel tech available. Casteel said only one tech helping another elderly couple with no power was familiar enough with the Nest products. I asked why another on of the many Casteel techs could not assist the elderly couple and the one Nest tech help me. I asked Casteel why they advertised as a Nest Pro installer in they only have one Nest tech in all of Atlanta. Casteel advised they only had one Nest tech available on weekends. I again asked why all the other Casteel techs could not handle all the non-Nest calls and my second re-scheduled appointment be honored. Casteel could not explain that to my satisfaction. I asked if Catseel would waive the $39 service call fee for the Tuesday appointment. The gentleman from Casteel said he would note my request but lacked the authority to make that commitment, advised me to call Casteel on Monday morning. I called Casteel this morning. The lady with whom I spoke was very polite, empathetic and apologized. She contacted the Electrical Manage, who agreed to waive the service fee. I briefed the kind lady on my lockset issue. She suggested I call a locksmith, advised that Casteel's Nest Pro installer was qualified to install electrically connected nest products such as doorbells and cameras but did she was not confident he would be able to install my lockset. In Casteel's defense, my lockset had some mechanical / space allocation issues. My frustration is that I told Casteel that the first time I called them and repeated it several times along the way. The lady from Catseel could not have been any nicer. I suggested to her that Casteel qualify it's claim to be a Nest Pro installer to include an exclusion on Nest lockets and to disclose Casteel has only one tech qualified for Nest and that he is apt to prefer every other service call but Nest calls. I have been a Casteel customer before, many years ago. This entire engagement with Casteel over the past week was an avoidable waste of time. I will not be a Casteel customer again.