Casteel Heating, Cooling, Plumbing & Electrical

William F.

Quote was $820 to go into the basement loosen two screws and put on an $82 pressure reducing valve. That did not include the service fee and fuel service fee. That is criminal.

Don K.

STAY AWAY FROM THIS COMPANY. 24/7 does not mean they will fix the issue it simply means they have an operator to take your call. My problem occurred on Sat but appointment was on a Monday. I spent $20,000, yes you read that right, to reduce the humidity and monthly cost to operate my air from 400 a month. No effect whatsoever on humidity and monthly cost WENT UP TO OVER 600 a month.

Lori M.

Casteel calls you with the time slot for the day and then calls to let you know how many appointments are ahead of your appointment. Very helpful. Technicians are always quick and efficient.

Zaria M.

ripe off !!! use reliable heating . this company sent a tech out to my home charged $500 and did not fix my issue WHICH HE SWORE IT WOULD . I REQUESTED for management to call me and still have yet to hear from anyone. quick fix is what they do and charge twice as much as other companies !! save your money !!!! I plan on going to every social media outlet every outlet that allows me to leave a review until I get a refund . and I am a social media influencer with 75.9k followers I will out this company FOR POOR SERVICE AND MONEY HUNGRY TECHS

Dale F.

No issue with the plumbing technician, he seemed to be a straight shooter.
The phone rep provided a dispatch/trip charge quote of $89 plus a $25 gas charge. He implied the $89 would be applied to the repair cost, not in addition to. The $25 gas charge is a separate charge.
I thought the $25 gas charge was unreasonable based on what gas prices currently are, but decided to go through with the dispatch anyway.
The phone rep qualified my plumbing work to be a fixture in a fiberglass shower insert.
Shaun arrived on-time and looked into my issue. He states the fiberglass shower will need to be cut (ok with me), but he does not do this.
After our discussion, I decided not to have the plumbing work done and am out the $114.
Note that I would be out this $114 either way as it was not going to be applied to the repair work anyway.

Olive C.

I am so disappointed with this company. I bought a furnice and a new air unit from them less that a year ago. Today the unit stopped working. I called and got an appointment from 11-2pm today. At 2:40pm the tech was stil not at my house. I called and left a message with dispatch. It is now almost 6pm and no one called me back. When I called again, the mailbox is full. Is this no way to provide service. I know techs get backed up but someone should have called to explain the situation. Not good customer service at all.

Nathan G.

Unit installed April 30th. The unit has failed completely and has been repaired 4 times by now. We also have to go without AC for a week at a time while waiting for them to repair the unit.

Mike E.

Zero stars.. buyer beware.. they came to diagnose and fix an electrical problem.. the problem was diagnosed and I was charged $1000 for 20' of wire and an outlet and less than 2 hours labor.. the electrician said that should solve my problem.. 12 hours later I had the same problem.. a week later they came out for a free diagnosis.. the diagnosis was given and I had the same problem soon.. I should have got a second opinion and price..

Brian D.

Very disappointed with ""Casteel"" charging a 25 dollars to come out for once a year maintenance which is a $79 dollars special to end of August 2022. The front desk lady explained it this way to me. ""Do to High Gas Pricing in Georgia, Casteel charging $25 to come out in additional to your yearly Maintenance to keep your Warrant current"". If this is not taking advantage of people and senior citizens then I don't know what ""Price Gouging"" is. So my Total going to by $104 that my friend needs to STOP. Gas Pricing in Georgia has since gone way down way below $4 not at $3.74, something is really ""Wrong"" here Friends.

Julie O.

This company is absolutely ridiculous, I had scheduled to have my HVAC cleaned and maintained. This maintenence was to prepare for the beginning of the summer season, and we're now in the beginning of August and they're canceling yet again. Why would you call 30 minutes before my scheduled time to cancel and reschedule. This was not only done once but yet two times. This is NOT how a professional company should work. No consideration for the client and there time. I would NEVER recommend this facility to do any type of work on my home or business.