Casteel Heating, Cooling, Plumbing & Electrical

Dave H.

Wow -called for a simple quote ""How much to install 3 Nest thermostats""

Answer was - we don't have pricing in the office - we will have to send a tech out to tell you the price. To which I asked ""and is there a fee for that?"" He replied ""Yes - $90 service fee"".

SERIOUSLY??!!! He wouldn't even give me a ballpark number... i said what do you think? $100 per thermostat, $500, $1000??? His answer was ""we can't give numbers in the office, our tech has to come out"".

Give me a break.... So if its outrageous, then i've just blown $90 to have a tech come out and tell me that...... What a terrible business model......

Jason D.

Great customer service, honest and fair service advice and pricing. Nick got me all fixed up and AC unit is running great. I found my hvac company, no need to go anywhere else.

Allison A.

Just found out from a service person that they only service Trane HVAC units. That's weird.

Carly A.

John @ Casteel and his trainer were great. The customer service at Casteel is wonderful and has been for years and this was another positive experience- it doesn't hurt that this was annual maintenance rather than major repairs!

Katrina S.

Horrible customer service from technician. When the customer service rep called due to my review, all she could say was I'm sorry. The apology fell flat and came across as she did not care. I did not receive an estimate as promised and no one followed up to schedule the repair. I would never recommend this business to anyone.

Lauren W.

We have used Casteel for multiple LARGE and medium projects over the last 2 years. They have serviced our A/C and heating units, replaced our smoke detectors, rewired our electric on the lower level, replaced our old furnace and A/C unit, and installed a gas water heater. I'm sure there must be something else I'm forgetting but it has always been a great experience!! Every time we had a different technician and every time they were great! Always up front and honest about pricing, always take the time to answer questions, very respectful of our home, very kind to our animals and children, always as quick (and often quicker) than they said they would be, and everything works great.

We haven't had a single problem with anything that they've done. Everything works like it should, nothing faulty and no questionable work.

We have a few other big projects we are saving up to do (more electric work, and plumbing) and we absolutely plan on using Casteel!

Thank you for being our go-to! With everything we have to do to our house right now, having a company we can trust and go to for so many large home issues, is a blessing!

Joseph D.

I had a bad experience with Casteel this past year and am shopping for a new HVAC Servicer as a result. Even though I paid Casteel for a one year service agreement, when I called them to report a problem with my AC late in summer, they wanted to charge me $100 for the service call (before the agent even drove out to my house). This is incredibly bad customer service. Since I am on a 1 year Service Agreement, the HVAC repairman shouild come out to assess the issue free of cost (especially since Casteel maintained the unit three months earlier and gave it a clean bill of health).
Eventually after submitting a complaint through the Casteel website, the DM called me and offered to ""waive the fee this one time""
At my old home, I had a great service company named Comfortemp and they'd come out to check on the unit if needed free of charge. If a repair was needed beyond the agreement they would quote me a price, if no repair was needed, they didnt charge me since I was under the agreement.
Wish Comfortemp services way over here.

Terri B.

We are extremely pleased with the entire process from the moment Eric came to evaluate our ""old"" systems until the final paperwork was processed. The installation crews (Jesus, Larry, Duane, Jean, etc all) were personable, professional and considerate. We obtained three other bids from well known HVAC companies, theirs was the most detailed, easiest to understand and due to Casteel's reputation, our past experience and their willing to accommodate our individual issues, we chose them.
Thank you for making a HUGE investment as painless as possible

G G.

We had work done by Casteel on 2/9/16. We are happy with the service provided and will be recommending your company to our family and friends. This is our first time with a Trane product.

Rodger S.

Been on the Casteel service plan for about a year and been incredibly impressed. Granted, I feel that HVAC companies are one side or the other, I've only had good experiences with their service. I found them when on Yelp after researching companies to come look at the system in my new house (new to me, 9 years since it was built). The tech did a great job, was reasonably priced, and asked if I wanted to sign up for a service plan, I hate being sold.

I signed up, it was reasonable and came with discounts and priority service in an emergency. They have been back twice for routine service and it's been a pleasure each time. They contact me when it's time for service, their staff is friendly, and the techs are always good. Jason visited yesterday. Professional, knowledgable, and efficient. I'd recommend them to anyone as a typically skeptical consumer. They will tell you about things that need to be fixed but I trust their recommendation.