Casteel Heating, Cooling, Plumbing & Electrical

Kelli K.

I had a new furnace put in with Casteel less than a year ago because the air kept freezing up. They came out and we had a few issues such as items charged that people forgot about but that was fine they got to it. Now its time to use the air. (we haven't had any issues but we havent used it only heat) Now it does not work. We call Casteel out after realizing that the duct work is leaking air into the attic when it works and freezing up (The original issue and why they had to replace it) with no drain pain in the furnace, dripping all over my attic). Imagine to our surprise ""nothing that we did"" not under warranty."" Ok - wait a week to get a quote to us and THE QUOTE IS ALMOST $6000!!! WTF really so i call to question the quote because there are duplicate parts on there. They reply with oh i don't know you will have to talk to a technician, Ill get him to call you. HERE A WEEK LATER NOT EVEN A DANG CALL.... I could replace the unit for less than their part. Its a TXV Valve. This place is a FREAKING JOKE. I should have went with Reliable!

Jeremy D.

Scheduled a tune-up appointment for last week and the technician was a no-show. I tried calling customer support a few times and got no one, including no call back after scheduling via their IVR--maybe learn to use your IVR correctly? Anyway, I digress. Finally got a call back from customer support that scheduled another appointment at a discount (for today). The guy shows up at 8:30, sends one text, then bounces without trying to call or contact me after I didn't respond immediately to his text. I have a 15-day-old newborn in the house, so shit's real around here. I understand that this is ""probably the customer's fault for being unresponsive"" but that's kind of the last straw and pretty ridiculous that the guy didn't try to call me or anything. I'm firing them despite dropping over 10k on a new HVAC a year ago. Sad because my previous service call was great--the guy showed up and got started without me having to respond to his text immediately.
In any event, don't do business with them now.

I get that this is a busy time, but it's clear that they don't know how to scale their business properly and maintain good customer service. Response times are super low and interactions with dispatch are bad.

Nicholas A.

I scheduled an appointment for a standard A/C tune up on May 12th at which time I provided the details of my property noting specifically that I lived in a mid-rise building on the first floor. Service was scheduled for May 25th between 10am and 2pm. At 12:30 I received a text message cancelling my appointment. Not a call, a text. I reached out at which point they said they could have someone over between 2 and 4. At 5:13 I received a call notifying me that they could not work on my AC because the units are on the roof. I explained that is not the case and that my AC unit is inside the closet of my first floor condo. She then told me that they could not perform the service to which I asked why if the reason she claims was not accurate. She was unable to give me an answer. Despite the fact that I provided accurate information two weeks ago, here I sit without service from Casteel. What at terrible experience. I would not recommend at all. Poor communication, poor customer service as there was nobody more senior to answer my questions. STAY AWAY!

Kelsha A.

I had an issue with my AC. They came as promised and did good work. My rating is based on the charge. I paid $798 for 2 lbs of freon, maintenance cost and fast charge. I checked and $556 for 2 lbs of freon is way too much. If I am wrong, please let me know. Otherwise, I will never use them again.

Betty M.

Their $79.00 tune up is actually $99 since they add a fuel charge which NO ONE mentioned when I called to schedule. The technician found $575 worth of repairs needEd on a five year old system. He didn't even change the filter which I gave him.

John H.

Real estate professionals beware !

I have referred business for over 5 years.

Today no longer.

After talking to a rep and their manager ....

Please explain to me why you need to speak to the owner of the rental property directly when a representative is their property manager with a authorize brokerage agreement by law for a quote for new installation for a hvac ?

I can understand if it's a new policy however it's not practical at the moment as I indicated and especially a investor hires a agent to be their point of contact.

Other companies - I referred to never had a issue.

I have no problem footing a approved estimate for my client which is probably a few thousand and a few hundred profit for y'all ?

I will be sending a direct email later to remove all forms of contact do not call my past referrals - I will be flagging a social media call

If you would a remedy please have the manager approve me so we can schedule a quote and if not thank you for cheating me out of $109.00 which I really wanted to credit the new installation.

Ps- if you would like to get smart with me i do not remember any device plan contracts however I will be sure to request to never renew and will cancel.

If any other completions sees this review please contact me. For business - Looking for a quote on a new system install

Robert N.

This is not a review of this companies actual service but of their marketing practices. I have never used them nor would I ever do so.
I received an envelope in the mail that had a window that showed a replica of a federal check and a pay to the order of my name visible. There was no other writing anywhere on the envelope. I realized that this was going to be a sales flyer before I opened it but I was curious to see who would stoop so low to use this type of marketing. I am disgusted with a company that stoops to this kind of tactic to get people to open their promotional material. The only reason I opened it was so I would know who to vent to. If I ever needed your services I would never use them because of marketing practices like this.

Jeff T.

The website says ""Upfront pricing"" Called them for a super simple job that was perfectly clear and should be easy to quote. Rep said ""We don't give pricing on the phone"" How is that 'up front?' So, basically you have to pay $89 for someone to come to your house to give you the price - even though you know exactly what you want. You know what this means right? They are already at your house, you've already paid $89, so they don't have to give you a competitive price at that point. Steer clear - this is blatant false advertising. Called another company, got a quote on the phone right away.

Critical: Professionalism

Rochell M.

Service was never completed. After several lies by the tech Travon and his manager related to our emergency, dispatch later called to cancel service call and advise Casteel did not have the expertise to fulfill our job. We were also told by Travon's manager that a more important emergency call had come in and was taken priority over our request. We were advise it was a life of death plumbing incident, which the following day customer care consultant Rebecca could not confirm. When I asked dispatch directly she agreed to the job, I assume to take the side of Casteel employee. This dispatch rep had been very pleasant until the final encounter, which she refused service and offered a refund of all services.

Casteel offered refund for charges to my card on March 11th however these transactions have not been reversed and will be reported as fraud if not refunded immediately.
Casteel also has not address the fact that two separate technicians have forged my signature on invoices and authorization documents. Additionally, the second technician entered the home with a minor upon arrival to my property, authorization to begin work was not give , hence him forging the documents to complete the job.
If these actions are not addressed I will issue notice to Casteel accordingly.
I will proceed to share a more in-depth review on social media platforms of the awful service I received over the course of 4-5 days emergency request. To include details regarding the inexperience, incompetence, and poor communication skills displayed by several employees.
As well as noting all additional cost and damages caused by Casteel.
There were hole cut in many areas of the ceiling, and the work was ultimately completed by another service provider without the need to cut any areas of the ceiling.

Bob H.

Granted, they were prompt and efficient. I just think that charging us (seniors) $206 for a gas water heater relight which took all of 15 minutes was outrageous! And, to add insult to injury, I was not permitted to speak to a manager about it. So long, Casteel.