Casteel Heating, Cooling, Plumbing & Electrical

Dennis B.

Forget the WSB Radio ads. Call anyone else to diagnose and repair your A/C and heating problems. Last week, they sent a technician to diagnose why our 23-year-old Carrier system was not cooling. I was told the condenser fan was bad and to replace it would be about $900. Also adding a couple of pounds of Freon would result in a total repair cost of $1300-1400. I was then discouraged from spending that much on a system this old. So the technician set up an appt for their Casteel Salesperson to come out later in the day to quote a brand new system. The exact written repair estimate I received was: 1) $928 for a new condenser fan motor, 2) $360 for 2 lbs of Freon, and 3) an $89 diagnostic fee for a total repair bill of $1377.

I fixed it myself yesterday for $12.99.

It took me 10-15 minutes and I have no A/C repair training or certification. I watched a couple of youtube videos, ordered the correct dual run capacitor, and installed it yesterday as my kids watched. We now have a cold A/C again.

I simply don't understand how a certified technician can observe a condenser fan having difficulty starting and running and immediately conclude that the fan MOTOR is the problem and needs replacing without even testing the capacitor to see if it needed replacing. It did. The fan motor is now running like new and has done so since I installed the new capacitor I ordered off of Amazon.

And that $928 condenser fan motor? I found an official Carrier replacement motor for $80 online, brand new. I ordered it since they recommend replacing fan motors and run capacitors at the same time. I will replace it myself when it arrives.

So, if the fan on your outside A/C unit stops running, turn your A/C system completely off or you'll likely burn up your compressor. If you're so inclined, go to youtube and watch some videos of ""my air conditioner is not working"" and ""condenser fan not working"" to see if it's something you or a friend might want to try and tackle.

WARNING. A/C systems, including capacitors, can shock or even kill you. Disconnect the power outside AND switch off the breaker inside your home before removing any protective panels on the unit. Discharge the capacitor with an insulated screwdriver (watch a video) before starting.

If you do decide to call an A/C repair company, I recommend you don't call Casteel. I've learned that a run capacitor is one of the first things a qualified technician should test when your outside A/C unit isn't running. I paid Casteel an $89 Diagnostic Fee and their technician never tested ours, incorrectly diagnosed our problem, and then pushed me toward purchasing a new A/C + furnace system that they quoted at $6800.

I saved $6787 by fixing it myself.

Jerry W.

I had Castell to install a new heating &AC system in my home. That's where it wrong. I've had the system for less than 45 days and have not gotten a good 30 days of good service out of the equipment. Castell has been to my home nearly every week to fix problems. Broken drain pipe leaked thru my ceiling causing water damage. Upstairs unit has not worked in a week and I can't get anyone to come and fix the new equipment. Manager told me that an expert will came through fix unit no one showed up day but at the end of the day changed the day because no one is available. They got the money and just left me with a broken unit. Would not recommend them to anyone. Stay away from this company please. Worst customer service and company I have ever dealt with. Zero stars.......

Phil H.

Had an appointment today May 31, 2020 between 8-12. It is now 12:20PM, and no technician has called or showed up. Last April, I had Casteel install a new top of the line heating and air system. Was very happy with the system and their installation. On Thursday evening, May 28, 2020 our thermostat stopped working properly. I called Casteel that evening, and was told the soonest appointment was this morning June 31. Very disappointed that after spending over $11,000, that Casteel could not respond any faster than they have to stand behind their warranty. Even yesterday, I got a call from Casteel saying that they had a cancellation and could come out. Then, within 10 minutes, she called saying that she didn't realize that this was a ""warranty service"", and they would have to send out a ""warranty technician"". Really? So we agreed to keep the appointment today. Again, no call, no one has shown up. But they did send an appointment email: ""Thank You for Choosing

Casteel HVAC Warranty Department

Hi XxxxHAMILTON ,

One of our experts will be arriving tomorrow at XXXX Xxxxxxxxx Way, Marietta, GA XXXXX USA between 8:00 AM and 12:00 PM. Please reply to this email to confirm your appointment, and to let us know this appointment still works for your schedule. If you have any questions regarding this appointment or need to make any changes, please contact us at (770) 565-5884.""

I called the number above at 11:25 this morning to see if anyone was coming out and what time I could expect them. He said, ""Let me transfer you to our dispatcher."" This went to voicemail, which I left my name and number and asked that they call me ASAP. No response.

Is this a company that stands behind its work? Is this company that does what is says it's going to do? Is this a company that you can relied on to help you when you need them? I'm sure you're smart enough to make your own decision.

G G.

The technician came exactly when he said he would and quickly diagnosed our issue. He explained the solution clearly and made certain to answer all questions. I would happily recommend them again.

Pinang B.

Still Have not received a call from previous feedback that was left (5/12) even though feedback reply was call you on next day. I called office on (5/15) and rep said called but never got any call. Rep said will send out an email to manager name Terry on same day and will call. But nothing. Called back on 5/18 and should be receiving a call by 5/20. Still nothing. Called back 5/21 and rep said can send an email only to the manager and they will have to call you. What an example of terrible customer service after provide terrible AC tune service on first hand. Will wait for a call.

Tawanna M.

I initially posted a low review due to concerns I had with the communication. In all fairness, mistakes and oversights happen in any business. I have to say that once I left a message regarding my concerns, I was immediately contacted and a refund was issued along with sincere apologies. Notwithstanding the initial problem, The community service was surprisingly efficient and effective. I applaud Casteel's efforts and would contact them again, if needed.

Biren C.

We have a fairly new home. Unfortunately our builder was terrible! After multiple attempts to fix a tankless water heater, we decided to have Casteel install a new one. Not only were they competitive in price but, their technicians are simply amazing! This is a shout-out to Kevin P.!
We're enjoying the new tankless Navien water heater.
For any Electrical, HVAC or Plumbing needs, my 1st call is to Casteel!

John G.

Thanks for wasting my time, bad scheduling and wasted four hours. I had an appointment scheduled, called with 15 min remaining in the time after no phone calls from them and found the person was on the far side of town and they didn't even think to tell me. Great job at doing bad customer service, second time I gave your company chance to do work and both times have failed. Thanks for wasting my time on both occasions

Robert B.

Following up after an earlier review. I received a telephone call from Ms.Fascilla, Customer Service Manager at Casteel. After a fifteen minute telephone conversation, she agreed the price for the ""simple"" installation in an easily accessible location was ""high"". She asked what I thought would be reasonable, I said $900. She said she could not do that, but we were eventually able to get to a total price of $1,200 resulting in a refund to me of $419.00.
I am satisfied that Ms. Fascilla the Customer Service Manager made an honest attempt to rectify an extremely unreasonable charge for a simple installation of a water heater. I cannot understand why Casteel's receipts are ""by the job"" and do not offer details regarding costs of labor and materials.
I am thankful for Ms.Fascilla's willingness and ability to lower the ""unreasonably exorbitant"" charge for the water heater installation.
So I give a review of OK to Customer Service and the Service Technician who installed the heater, but for the pricing structure of Casteel I cannot recommend them.
In the future, I will ""vote with my feet"".

Doug S.

Zip code 30040. Account wendy S. Phone 9048. Newhall. Look up the amount that a repair guy came out 3x