Casteel Heating, Cooling, Plumbing & Electrical

Nancy R.

I called Casteel to have my kitchen garbage disposal fixed. I've called 2 different plumbing companies and were dissatisfied with their disrespectful servicemen. Casteel sent Otis and Thurmon who were nice and helpful. First time they came out, they had to replace my old garbage disposal. I guess it's been 15 years so I needed a new one. Second time I called since my disposal stopped working, Otis and Thurmon came out again and helped to get it working again. They didn't ridicule me and were respectful.

Billy M.

I used this company 20 years ago and they were great. They are not the same company. They tried to scam my elderly mother into spending $4000 for electrical work for a new a/c. She paid around 8000 for the unit and they said she needed a new circuit box and per permit smoke and co2 detectors. $1600 for in line detectors. Fire Marshall said that was untrue and that price was a scam. Luckily we were able to cancel the electrical work but the ac unit was already installed and running. So either they lied or installed a dangerous unit as well as take advantage of an elderly widow. Disgusting. And $8000 for an a/c on a tiny single story ranch?

Luiz C.

Have used Accutemp services (Service contract and repairs) for over 15 years, try to schedule fall tune up today and was told by a Casteel agent they were bought by Casteel two weeks ago. Worst experience ever:
1. It took 4 calls to get someone to talk to. Other calls I was on hold for over 4 minutes
2. Since the acquisition is very recent, none of the records have been transferred, I was asked to provide all contact information as well as A/C units information since ""it was easier for him"" to get it from me...
3. Next available day for the furnace tune up is December 8th, over 2 months from today??
Terrible and unprofessional

Jc W.

I have had a very disappointing experience with Casteel. Let me be clear, the HVAC techs are topnotch. However, their dispatch is a disaster (no one appears to input clear notes in the files and I literally got 4 different answers during one phone call this week and one time they cancelled a service appointment for no reason) and there are 4 managers that are aware of this issue and none of them have called me to address the interior repairs necessitated by their HVAC and duct installation. The managers that are aware include the warranty manager, the installation manager, the customer service manager and the general manager. If you are only looking for exceptional techs, this is the place for you. If you are looking for exceptional techs and customer contact when issues arise, you may want to look elsewhere.

Seth L.

I used to be with Knight heating and air which closed so I thought I would give these guys a shot. They are rip off artist. Estimator came out to assess my humidity problem, and told me I needed an 11k plus dollar unit to fix it. The gentlemen didn't even want to quote a whole home dehumidifier which is what I needed...and gave me the run around about how my current unit runs on r22 which they don't have anymore....well a quick search on eBay and it turns out I can get all the r22 I want and these guys are liars. Another company installed a whole home dehumidifier for us for less than 3k dollars and we are now comfortable. Beware of this company!

Avakian Vic M.

I feel really disappointed that I have to write this review, because I used this company to install two full HVAC systems in my primary residence for a total of $15K and couldn't have been more pleased with every aspect of the service. With that said, I decided about a month ago to use them for a repair to one of my rental property systems and every aspect of that job was subpar. The technician came out and diagnosed the system and explained that I needed Freon after he filled the system with Freon I asked he if it needs Freon doesn't that mean that the system has leak he said yes, but the diagnostic fee doesn't include diagnosing where the leak is and give me the option to repair said leak. I asked why and the technician got very upset and dealt with me in very hostile an unprofessional manner after I brought this to his attention. I submitted the one star customer review to the company and have yet to hear any feedback from customer service and I submitted the review in late July. I have since found that the $450 ""FIX"" that the technician suggested didn't work, so I need to hire another company to fix the issue.

Update: after writing the above review a customer care representative reached out to me and gave me an opportunity to explain what specifically happened. The person who I spoke to was very empathetic and I really felt like this incident was a one off and not indicative of this company. The company rectified this situation to my satisfaction.

Cindi W.

Learned about Casteel from a referral from a friend who is a home builder. He offered to send us his workers but they were busy and said he would recommend Casteel without any reservation. Best decision ever. I will be changing my HVAC bi-yearly service to Casteel. So happy and thrilled with your service !!!!
We had a water leak which leaked to our electrical Box which blew out the A/C unit. Keith was fantastic and fixed the leak quickly. We had Daniel Atkinson scheduled for Sunday to fix the electrical box that shorted out. Daniel was the most honest guy. He could have told us the entire electrical box was ruined, but instead replaced the wires to the AC unit that were blown. Repair was very reasonable and he was so efficient. He even told us about putting a surge protector on our home which we didn't have. I do not currently have HVAC service with Casteel, but going to do so. I would highly recommend CASTEEL to anyone. They are all very honest and knowledgeable. So happy to have found a great company to work with.

Rob M.

It won't let me do zero stars so I had to give them a one star rating. Trouble began several years ago when they installed my new system.
The left out a critical part causing a flood. I had to show them what they did wrong cause 3 supervisors could not find the problem. They also screwed up the plenum so I have vents hooked up wrong and a kinked hose. They put in some cheap dampers instead of fixing it right. Had them put in an electrical outlet. Supposed to be 20 amp, they did a 15 amp, had to tell them to fix it. They still advertise for free freon on some of their trucks. It may be free but that $400 service fee to add it is a bit steep! Tried to email them to discuss this prior to posting this. Their contact page just takes you to a scheduling page! Tried their online chat, person there would not give a contact, just kept sending me to the scheduling page then hung up on me!

Greg W.

Be sure to look at the most recent reviews, their reviews are a lot worse now than they used to be. I had them replace an HVAC system years ago and I was happy with them back then. I needed to replace a kitchen faucet which I could have done myself but one of the cutoff off valves would not shut off all the way so I wanted to replace that too. I thought that I would try them for plumbing since I did not want to try to replace the cutoff valve myself. I already had the new kitchen faucet. The only part that was needed was the inexpensive cutoff valve and it was easy to access so they not need to go into the wall or anything like that . Their price quote was $445 to replace the cutoff valve and the kitchen faucet which I would think would take about an hour to do. I told them no and paid the $59 dispatch fee, which I knew about. A waste of time and money.

UPDATE: I had a different plumber do the work for $185 and it took them about 40 minutes.

Mary B.

I WAS on their twice yearly service plan. But they seem to have forgotten me late winter/early spring this year. Yes, I understand all about Covid-19- I work in a hospital. But they flat out forgot about me this year. And I rather suspect that as a DIRECT RESULT of this, my a/c cap failed earlier this week. And when I called today in an attempt to get back on the regular PM schedule, I was told they have no appointments until DECEMBER 5!! I'm online looking for another vendor now...

8/19/20: Don't particularly want to post my name here. But I WILL send you a pvt msg via Facebook, along with a copy of this post so that you can tie the two posts together.

8/20/20: I sent Casteel a pvt msg via fb messenger yesterday.