Casteel Heating, Cooling, Plumbing & Electrical

Jo Y.

Really disappointed in the service from Casteel. We were using another heating & air company who was sold to them and since then the service has gone down hill. The customer service reps are the worst... you never hear back from them. Go somewhere else!!!

Jonathan H.

The light fixture in my bathroom burned out and this is a rental property so I needed to get someone to the condo ASAP.

Within 48 hours of contacting Casteel, they had a technician (Henry Henderson) at my property. And this was on a Saturday!

Henry did a great job explaining my options, and by mid-afternoon I had a new light fixture, new switch and new breaker installed.

On a side note....I love that you get a text message with a ""Track your Tech"" link so you can see precisely when your technician will be arriving.

Casteel is my go-to for hvac, electrical and plumbing.

Wayne G.

Avoid these guys like the plague. I brought them out to look at a heat pump repair job because they could get there same day. Their estimate was about $2,300 but when I asked Doug, the onsite technician, to break out parts versus labor, he said ""we don't do things that way."" Putting aside the general suspicion such concealment raises, the question needed answering because the parts were still under their 5-year warranty and Casteel is an authorized dealer/servicer of Lennox equipment, which includes the Ducane unit he was diagnosing. Doug said he'd pass that info on to the office, whereupon.I dealt with a woman named Ashleigh. Through email and the telephone, she would (from what she said) interact with the parts department, and return to me with mealy-mouthed claims such as ""the unit itself look like it was not registered"" and ""Due to the parts not being registered with Lennox. My Parts looked in to the parts number and it looks like it was never either transferred in your name or registered. Having the Parts registered is the only way we can get the parts from Lennox"".

I let her know registration is never mandatory for warranty service and simply makes it easier for a manufacturer to communicate in the event of a recall. The unit's serial number is coded with the manufacturing date and I proved to her, based in the warranty's wording on Lennox' publicly accessible website that the ""warranty defaults to a 5 year limited warranty on parts and a 20 year warranty on heat exchangers for unregistered equipment."" Furthermore, an installation receipt extends the warranty period to 5 years from the installation, not the manufacture date. Either way, mine was covered, and I provided her with the installation receipt.

I was then told my ""case"" was ""escalated"" to a supervisor named James, who just happened to skip out early for the weekend (it was Friday).

I never heard from them again.

I will be writing to Lennox to seek Casteel's decertification as authorized dealer/servicers of Lennox equipment.

Jose L.

I am very disappointed of this company because how expensive their repair service. A quick 15 minutos that took to replace my AC unit capacitor translated in a $272 bill. A simple device that cost around $40.00 I was charged $233.00 and the diagnostic charge of $89, minus $50 coupon. Lesson learned, before hire a HVAC company, I'll do my homework and I'll get several estimates

Bruce B.

I strongly suggest you avoid doing business with these folks. Paid over $6,000 for new A/C system. First we had a water leak from them not doing the plumbing correctly. Water came through our bedroom ceiling. Then we had no AC for several days - they discovered the person who installed the system also made a leak in the Freon line. Took a couple of days to come out and fix. Now we have moisture and sweating on unit and the city inspector failed the job. One nightmare after another - they must have grown too much and have reduced the skill level of installers.

Diana B.

After deciding that it was time to replace two 17 year old HVAC we called Casteel for a quote. We called them first because we have been very satisfied with their service over the years. The design consultant, Joe, spent time answering my questions and letting me tell them what I wanted in a new system. He did thorough testing of both systems . Since we plan to stay in this home we wanted an energy efficient, quiet system, that heated and cooled well. Our original systems were builder grade and very noisy. Joe recommended some additional duct work to improve air flow.
I will say that I was shocked at the $$ for one 3 ton system and one 4 ton system (both 2 stage systems ). (Casteel installs lennox systems which have good rating ). I did get another quote for a similar system (Trane) and it was almost the exact same price! We decided to use Casteel because of our long term relationship with them and because of the warranties offered.
Install crew was efficient and all of the work area was clean and neat. Bottom line.... I love my new HVACs . If I knew what a difference they would make I would have done this sooner! City official that came for inspection reported that Casteel always does a good job.

Donna W.

I heard about Casteel Heating on the Fish radio station. So, I decided to call to schedule an appointment for the AC tune-up special they were offering. From the first phone call to the completion of service, I received Excellent service. The rep I spoke with was so polite and efficient. They told me when the service tech would be there and he called before he got to my home to let me know how far away he was. He came in the time frame indicated and when he entered my home, he immediately put plastic protectors over his shoes. I was impressed. He serviced my AC unit and gave me a recommendation of additional work. All in all, it was a fantastic experience. You will receive excellent customer service, personable and knowledgeable service at a great price.

Laura V.

My husband and I have been customers of Casteel since the late 90s. At that time we lived in the same sub-division as Bob Casteel. Our hearts were very faithful customers. Over those years we purchased two air conditioning units, a tankless water heater and a furnace from them. We also paid for yearly maintenance. They used to call like clock work, but now we are paying for maintenance but have to beg for the company to come out. A week ago our air conditioner went out (we purchased it from Casteel in 2007). We used to be called 'premium' customers, but it took a full 24 hours for them to come out. The service people who show are always very polite. He told us we needed a new unit. Casteel company then said they could send someone out in another 24 hours to give us a quote on a new unit. Our new company replaced the unit within 24 hours.
Just a note: Bob Casteel no longer owns 'Casteel' if you want to have a company take really good care of you, don't listen to the commercial, Casteel is now a TERRIBLE company.

Karen S.

I was having a closing on a house that when I donated a refrigerator that it was leaking from the ice maker line. Casteel came out and within 15 minutes placed a washer on the line which corrected the issue. He then went on to charge me $200; when I said that I believed that to be a high price he stated he could charge me more. I later protested the charge and they refunded me $50. I believe that repair should have been covered in the trip charge.

Anne C.

We used them for our HVAC and were very happy. However, we had them out for an estimate on some plumbing work and they quoted us over 9k. We had one of their leading, reputable competitors come out for a second opinion and the quote was $4,500. That is an outrageous difference!