C Woods Company

Michael R.

Initially, I reported a positive experience. From scheduling to Jason's prompt service call and professional demeanor. He identified the problem quickly and the part was ordered.

Issue: The Repair Estimate

Beware part price mark up! Disclaimer: I attempted to reach the owner to discuss before leaving this updated review. In fact, I was chatting via yelp with Chad W: Owner, but it turns out he's the Marketing Director.

Chad stated that he didn't handle that end of the business (part pricing/ordering) and that I'd have to call the office.

In response, I spoke to a Jessie who said she would have the actual owner contact me. Another female employee (not the owner) called me to inform me the part was in and inquired as to setting up the next service call. I explained that I first wanted to obtain the actual part number and price, as I felt the repair estimate was exceptionally high.

Several minutes later a Mark called me and asked me if I wanted to set up the service call, or not. I asked if he was the owner. He said he was the General Manager. I shared my experience and concern regarding part price mark up. He held the position that $337.78 was competitive for a Hot Surface Ignition Glow Bar repair. I declined.

Nick H.

Charged over three hundred dollars to install a garbage disposal that I provided.ridiculous overcharge.they present you with a written quote before they do the work so if you do not sign they do not do it. When I called their office to complain about the exhorbitant price a guy told me hey,you agreed up front,you didn't have to use us. I was not present when this happened,my wife was there alone and signed the paper not knowing that the amount was outrageous. The guy in thee phone started telling me about all their overhead and they have to make a profit etc.

The job took less than one hour .as the cwoods guy said, we had the opportunity to decline. Had I been there that is what would have happened.300 dollars an hour and I provided the disposal.
Moral of the story is buyer beware.they did a good job but their price is ridiculous.

Charles B.

A/C went out Sat nite..called and got appt.for Sun at 8am..tech showed up on time and had ac up and running in just a short while..thanh you C Woods and Michael Ragsdale! Fast efficient and friendly service!

Pat A.

I'm giving this 1 star ONLY because my A/C is fixed for now. I made an appointment 2 days earlier since my A/C was not working, but I have fans. The best time frame they could give me (even with 2 days notice) was 10-12, so ok I took a whole morning off. The office called before 10A and said the tech was on the way--he finally arrived at 2 minutes until 12. I had better things to do than wait around ALL morning; could have just met him at lunch. So, to the fix-- First, the tech DID NOT check the entire unit which I would expect, instead, he just checked my outside unit since I told him I thought that was where the problem was. He determined within 10 minutes that the connector was bad and said it would be $258 to replace it. I asked how much the part alone was and he said he had no way to know that it's all inclusive. I needed air, so I said ok. After another 10 minutes, it was working, but now he said the unit needed freon and it would be another $200-300, he wasn't sure exactly, but assured me he'd check to ensure it wasn't leaking. I asked where it could be leaking and he told me it was usually the inside unit. He NEVER even looked at the inside unit. $482.65 later, my air is working, but I KNOW I got ripped off using this company. I checked on the price of a connector for my unit and the MOST expensive one I found online is $49.99. Apparently, C. Woods charges $208/10 minutes or $1248/hour for their labor. OUTRAGEOUS and I probably still have a freon leak since the tech never checked the lines or the inside unit.
I'm sure I can find a better company to come do a comprehensive check and servicing now.
Bottom line-- Save your money and find an honest company with techs who won't take advantage of people in a pinch.

Nancy H.

Will not ever call them again! Had septic issue and very friendly guy came and spent a couple hours removing toilet and snaking one bathroom. Was told there was an issue in master bath with a lid in shower trap hindering drainage. He went in master but guess he didn't do anything to fix it. Turns out problem under toilet on other end of house was a full septic tank. Guy said sorry, I snaked the whole house and it was a septic tank issue. Bill 420.00. Following day, septic tank was emptied by AAA sanitation (5 stars!!!) and than tried master shower and still wouldn't drain. Called CWoods back and talked with supervisor and he said "" that would be a separate charge"". I gave one star cause the guy was pleasant and did clean up very well after himself!

Sally C.

Loved the customer service. Phone call to know they were coming including an email. The plumbers were great and answered all my questions. Plumbers were outstanding and even cleaned up the mess. Highly recommend and will use them again.

Cindy S.

Professional top to bottom from the folks that answer the phone to the technician that comes to your house. Thanks Janie and Chris! On site estimate. Fast. I highly recommend them!

Monita C.

Our garbage disposal clogged up within a week of Thanksgiving, and C. Woods was the first plumbing company to respond to my request for quick service. They could send a plumber the next day at the times I requested for my schedule, and even called to let me know when he was on the way. Larry was our plumber and the first thing I noticed was that he wore shoe covers to protect my hardwood floors. He immediately started working on the disposal and it was definitely clogged! Within 20 minutes the job was done and he thoroughly cleaned inside the cabinet under the disposal. He explained that the disposal is undersized at 1/4 hp instead of the 3/4 hp required to completely pulverize food waste, but he did not try to pressure me to buying a new, larger unit. I'll be calling C. Woods plumbing whenever I need a plumber.

Maria C.

On 914 2018 my air-conditioning unit went out my husband called C Woods they arrived at my house at 8 PM Their technician informed me that my entire unit was no good that the wiring on the inside air handler was bad and not done correctly that the breakers were no good and they were unable to be replaced because they do not make them anymore he then proceeded to go outside to check the outside unit and told me that it was no good and would also need to be replaced for a total replacement of both of these units would be over $6000 I proceeded to ask him can we not just get new breakers and have that done and he said no they do not make those breakers anymore I asked him if there was anything that we could do because I have severe asthma and really needed to have air-conditioning he said no so I agreed to replace the inside air handling unit for $3800 and he went on his merry way paid him his $90 service call fee the next morning some friends came over and looked at my unit they disconnected my heating from the breaker and hook my AC up to breaker. this was something that I had asked the tech and he said it could not be done. Well it can and was done by friends and that allowed me to have AC. then that allowed me to have air-conditioning for the weekend then my friend said just go buy two new breakers and will come out and install them so my husband went out today Monday picked up two breakers that he bought at the local electric store that they have not discontinued making and they're currently being installed into my air handler so now instead of spending $3800 I spent $91 and C Woods did not get to make a commission because after all I did find out that their service tech people are paid on commission and everything he said it couldn't be done can be done he just wanted to make more money and wanted me to get a new unit I feel very used by this company and will never ever recommend them again if you do use them I suggest you get a second opinion before you go back and let them do any work for you.

J. W.

The office staff was very friendly. The technician was very courteous and arrived exactly when he was scheduled. However, my toilet had just started to leak where the supply line enters the tank. I was told I needed a new supply line. Then I was told I would have to have a new stop valve installed, because the supply line would not fit the existing stop valve. After all of that, it still leaked! I was then told a new flush valve needed to be installed. So after well over $400, it was finally fixed, when I strongly suspect the valve was all that needed to be replaced.