Big Frog Electric

Kathy H.

Very unprofessional!!!! Hired this company to do some work for us. Tried to contact them for 3 days straight with no return calls.They have already been paid for the majority of the job. Finally got in touch with the owner and his response to us was "" go eat a d!ck "" !?!?! Will NEVER use them again!!!

Amy M.

Lightning hit a post outside the house gates and wiped out some of the areas in the house. The gentleman we spoke with was so genuine and nice.
The tech was out to us on the next available spot that worked for both our schedules. Did a fast and awesome job. Will reuse them in a heartbeat.

Bill W.

Would have given them 10 stars if I could.
On time, very professional, personable.
My original quote is what I paid even though the job took some extra time.
They did a great job and I couldn't be more pleased.
I can recommend them 100%

Steven J.

Derek and Robbie are awesome. They put the needs of the customer first and were meticulous in taking care of all of my issues. They are priced competitively and I trust the quality of the work. it comes across that they want to make sure the customer is happy with the end result. I will be using them in the future and will recommend them to anyone I know.

Jon M.

Had them come and install a new ceiling fan as well as fix wiring on an existing one. They were friendly and efficient, showing up right on time for their appointment and communicating clearly with me throughout. Would definitely use again.

Sandra S.

The BEST of the BEST. Dave is excellent at his craft. He is dependable, thorough and provides top notch service.

Dennis F.

Bob Roy of Bob's Heating and Air, Roswell GA installed a new heat and air conditioning system. Bob discovered I had a Federal Pacific Electric Circuit Panel which in the industry is known as the fire box. He advised immediate replacement. I asked Bob for a reference.
I contacted James owner of Big Frog Electric. James responded immediately. I was very impressed with his experience and electrical knowledge of which I'm zero. James ended up not only replacing my FPE panel but installed 14 Halo Wafer ceiling lights in my basement plus 3 exhaust fan / light assemblies in all of my bathrooms. James and his team arrived and in what I feel was record time, less than a day, completed everything. I have additional work that's needed. I will be calling James. I am very satisfied and highly recommend Big Frog Electric.

Havi G.

I am extremely disappointed with the work performed by Big Frog Electric. I originally requested the installation of recessed cans with incandescent lights for my family room. I showed Alan that I had more than enough room to fit the fixtures. He insisted on Wafer thin LED lights 6"" wide. I emailed and texted him that I wanted to SEE the fixtures before he installed them, repeatedly asked him if I didn't have to go with 4"" lights, tried to understand what these LED lights did and how they would look. I never got the brand name or the model of the lights on time to be able to check out how they worked before installation day. Once he arrives and I see the box, my first comment was ""they are huge"" and he insisted it was going to be ok.
After 6 holes in my ceiling, my family room looked like a car dealership, a runway and there were still shadows on the walls. They had to install two additional 4"" lights to illuminate the rest (of course, more money, and more lights) Needless to say, the 4"" lights look much more to my liking that these huge 6"" UFOs and it's my house after all (and my money). Robbie, the electrician who seemed to be in charge of this even commented that he wouldn't have installed them in this fashion (I don't know what he had in mind but it was not what I was seeing)
I thought they were going to leave at the very least a box of the fixtures or shared the brand name for me to have (in case I need to replace them and also because they come with a warranty which I now do not possess)
I called them and texted them several times to have them come out and fix the inferno of lights they left behind. All I got was how to switch the fixture's Kelvins myself to a yellow color. Nothing was done about the Lumens (something they do not mention) with is what actually regulates the amount of light shed on the room. This information was explained to me by another electrician I reached out after the fact. Not only should they had installed a LED DIMMER (to lower the light intensity or Lumens) but they created tremendous glare because of the sloped ceiling (where directional lights should have been installed so they face the floor and not your eyes) This glare gives you horrible headaches and I have found many studies (some Harvard studies) about the dangers of LED lights to humans.
I am still waiting to find out (they haven't responded to me with this info yet) if these lights are DIMMABLE. They also promised solving the problem and they just decided to not return my calls or do something about it.
The second part of the installation, was Ethernet wiring from the basement to the main floor and the upper floor of the house. I requested Cat6a wiring. I keep on insisting they show this is Cat6a wiring on their invoice (I want a document that a Licensed Electrician performed this work with Cat6a) and, in spite of updating the description of the ethernet cable, the invoice charges me for Cat6a but shows Cat6.
Needless to say, Mr. Aboshamaa left my house in the middle of the installation without even letting me know. Left Robbie and an apprentice behind to also finish this. Alan had asked me where I wanted to have the box installed in the basement for the wiring and it was installed on a different spot (further away from the incoming coax cables that feed the modem) making all the cables between the equipment extend and make people trip over them when they are too tight.
Scrap cable was left behind with the door to the attic fully open and a very dirty area. I have requested to know what type of cable this was and I still have not received answer.
There are many other details I am not happy with, this was not a cheap project. I spent over $1200 on this. The least they could do is pick up the phone and address my questions/concerns. Install a LED dimmer and provide me with the permit they pulled for this job. It took me 10 days to find Mr. Crofutt's electrical license. All because I didn't even have his last name's correct spelling. I never met this man in person, and neither has he come to oversee his crew's work. I was never able to find Big Frog's electrical license as a company or Alan's. My next step is to call the state's licensing board to make sure I am protected and not left to fend off for myself in case a problem arises due to this work. One can only hope. I have so much more to share but basically it boils down to this: listen to your customer, it's their house, it's not what's faster and/or easier for you to install. It's not leaving holes in the drywall and dirt behind you what will get you more business. And definitely, the final decision is NOT yours. If I make a mistake about what I want, it's my mistake. If you steer me on the wrong direction and leave me with migraines, then it becomes YOUR problem and if you are a responsible professional at all, you should fix it.
One more thing: My electrical panel is up to code - you would know if you had properly checked.

Bai G.

Derek was very skillful and logically diagnosed my outlet issue. He had it fixed promptly and Big Frog's price was reasonable-- unlike the other firm quoted me a very high hourly rate:195/hour! (Plus diagnostic fee) When the guy heard I needed to have it fixed ASAP, I felt they tried to take advantage of my urgency.
I will highly recommend Big Frog!
BG

Sean M.

We needed our television mounted before Christmas. We called the guys at Big Frog on the morning of Dec. 21st. Even with the holiday rush, they got us fit in before 3:00pm. The guys were friendly and made it a quick install. My family appreciates it.