Berkeys Air Conditioning, Plumbing & Electrical

Karen S.

Hired them to fix a leak in our shower. It was broken during installation. The 100% Guarantee was not honored. Charged us twice the amount to fix it.

AC charged $345 for a $75 dollar part stating the overhead was to cover things they break.

Paul R.

Needed water heater replaced. Looked up price from home depot, was $600. Water heater in easy location, would not take more than 2 hours to remove and install. Berkey's quote was $2300. So, $2300-$600 for what I can get it for means $1700 dollars for the labor. Way over priced. What a joke and waste if time. I recommend not using this company, as they are way over priced...

Annie S.

So, we have lived in our home since 2005 and have used Berkeys for the entire time we have lived here. We knew early on they weren't the cheapest, but they did very good work, so we were satisfied and very loyal customers. We had them come out twice each year to service the units.

We have 2 AC units and purchased new units in 2010 and 2011. They were expensive, but they were installed well. We have had Berkeys come out twice each year since to make sure everything is running smoothly. If we had problems with the HVAC or if we had any plumbing issues, we would always call Berkeys. They treated us fairly. Definitely not the cheapest, but we never felt like we were being fleeced. And we trusted them.

So, why only 1 star? For the past year, we have noticed that something definitely has changed with Berkeys. Every time they come out they want to sell us something. And they always remind us how old are systems are getting and how much more work they need to have them run well. They quoted us a ridiculous figure a month ago (March 2020) to clean the ducts. We knew we probably needed the ducts cleaned but felt that the massive quote was excessive, so we called another company to do the cleaning.

Yesterday, we called Berkeys because we noticed that the secondary furnace drain had water coming out and thought that the primary drain was probably clogged. The technician said that they should unclog the drain to the tune of $500. But also told us that we needed more work. They said that our ducts and coils were extremely dirty and needed to be cleaned immediately. I told them that I had just had the ducts cleaned 1 month prior. They accused the other company of doing a poor job. That may be true. Don't really know for sure. The technician said that whoever cleaned our ducts must not have cleaned the coils, but that they clean coils as part of the duct cleaning service. I started checking my bill drawer for the estimate that Berkeys had given us the month prior to see what the previous estimate was. The technician told me that he had the estimate on his iPad. But the funny (not really funny) thing was, the previous Berkeys technician had not included coil cleaning as part of the duct cleaning service. But this technician had just told me, not more than 10 minutes before, that coils were part of the duct cleaning service when he decided to smear the other HVAC company for not cleaning the coils.

Anyway, Berkeys quoted us $4200 to clean the ducts, drums, and coils. The technician could tell I was not too interested, so he spoke to his manager and came down to $3800. Again, the technician must have noticed my hesitation. The final estimate was $3200. I felt like I was in a used car lot with the technician talking to his manager and bringing me new prices each time to try to seal the deal. Berkeys wasted no time to try to run our credit and get us financed immediately.

We felt like we were being massively upsold and decided to call another HVAC company. So glad we did. We called 1st Choice in Fort Worth. They came the same day, even though I hadn't called them until after 5pm. The technician, Randy, unclogged the furnace drain for $150 less than what Berkeys wanted. He said everything else on our systems looked really good, and was on his way.

Berkeys has just lost a long, loyal customer. Berkeys, stop pushing your techs to upsell. That pushing has lost our trust. Will never recommend Berkeys again. Sad.

Tony T.

Berkeys, they are thieves, plain and simple. DON'T USE THEM. We had a problem with the shower plug not catching correctly in the bathroom. The Berkeys plumber was able to make it work better, not fixed, but better. Then charged us over $800.00 for what should have been at most a $200.00 job. The $800 was after the ""Membership Discount"". But wait there's more, since the job was only half-ass done, within a couple of weeks the plug began catching incorrectly again. It's still functional, but not fixed right by any means. According to the invoice the $800.00 included about $400.00 for, ""rebuilt faucet assembly"". Now according to the plumber who did the work, he told my wife, quote ""I sprayed some silicon in there"". That does not sound like $400.00 worth of work to me. THIEVES.

We also had them quote us repairing the dripping facet on the outside of our house. He told us he would have to break into the break into the brick work and it would cost at least $500.00 plus the price for someone else to repair the brickwork he would destroy. So, I capped the facet and left it for another day.

All that being said, it was not the overpriced work, low quality workmanship, or bad quotes that persuaded me to write this post. It is what those crooks did after that. After I saw the bill and realized that we were charged $800.00 for less than an hour's work I called the Berkeys office for an explanation. I subsequently made around 15 more phone calls to the company over the next month. After being put on hold every time by the receptionist, she would take a message and tell me the plumbing manager would call me back. after somewhere around the 10th phone call we received one return call, it was to my wife's cell phone, not mine as I had requested. My wife gave him my number, he never called me. my wife also texted me to say Berkeys had called. I called them within 20 minutes of their phone call to her and guess what, I was told the plumbing manager was not available and to leave a message.

I have spent a good portion of my life in the service business, and have never seen any company treat costumers so badly. Don't forget we were more the customers, we were ""MEMBERS"" in their BS ""Plumbing Club"". I can only assume that they figured if we would stupid enough to fall for their phony $99.00 a year membership package, we would be sucker for anything.

This week we had a Belue Plumbing install a garbage disposal and kitchen facet for us. My wife mentioned the quote we had got for the outdoor facet. That plumber replaced the outdoor facet in about 10 minutes and it really only cost us about $30.00 for the part since he was out there anyway the labor was already covered in the service call. but had it been a separate service call it still would have cost hundreds less than Berkeys scam artist wanted to do the job. Belue Plumbing and Will, the plumber that did the job, are great (five stars). We will be posting their review soon.

I have omitted the names of the Berkeys plumber who screwed us over and his wormy manager who dodged my calls. But they know who they are.

Shane C.

The ""Membership"" is a total scam and they broke a part during a routine flush and charged more for the labor than the original issue that was the same time and effort according to the manufacture of the tankless water heater.

The ""Membership"" is pitched as a discount for future work for a year. They use the cost of a flush at original cost of $339 or ""only"" $217 with membership as an example.

First, no one would ever pay $339 for a flush and last year I got a flush done for $150 and they didn't break anything.

Secondly, they say you have a service fee of $67 but if you get the membership for $99 you don't pay the service fee and you get these ""discounts"".

So, really you're just paying for a $99 service fee.
They do not waive the service fee because that is now your more expensive ""Membership"" fee.

Make sense? Confusing right... That's the point.

Finally, I called to speak to a manager to discuss paying for the labor charge instead of dealing directly with the techs after the weekend and I never received a call back.

Shady - Do not call them.

Phil W.

Representative who came out was polite and thorough. Not impressed with their sales technique and recommendations. Had two other companies come out afterwards and the recommendations were much less work and therefore, less cost.

Karyl H.

Last night we called and ask if they are specialists? for our Rinnai tankless water heater they, of course,? said they were. We scheduled an appointment for today. When? they called to say they were dispatching we knew the part we needed so we ask if they even had it which took forever to get a yes or no. When we finally did a man called us back and said NO he would have to order us the part. BUT here is the deal we said to him don't ?send your technician? since you do not have? the part he replied the technician could come out and diagnosis the problem for 69.00 so we would know for sure we thought sure why not. He then quotes that price which we repeated back 2x he said Yes. BUT here is the deal he LIED come to find out it was going to run us 250.00 the technician said that was not the price (big SHOCK?!) Just to look at the problem now keep in mind it was no overtime or late evening this is there??a ? ""normal"" charge. Als,?o we felt all they wanted us to do is just? buy a? NEW UNIT and not try to repair the one we had.
The technician was great and understood how we felt it was the office and dispatch that was the problem.

T W.

We had emergency which included having to shut off the main water supply. We called Berkeys @ 6pm on a Sunday and were told the rate of $150 and hour and that a technician would call. At 8:30pm, with no call - we called again and were told the technician would give us an ETA. We received a call but when answered, no one was there. We assumed they were on their way. At 10:30 pm, we called to cancel and shortly after, received a call from the technician stating that he could be here in 30 minutes but then told us the rate was now $250 an hour because of the time. Extremely unethical and taking advantage of a situation they created. Do not do business with this company, they are dishonest.

Christopher B.

I wish I would have read all the bad reviews of this company before I tried to use them. They are very expensive tried to charge me almost 3 times more for a water heater replacement than the company I ended up using. Also when they give you the 4 hour window that they are going to show up they will get there the last 10 minutes of that window, but if they call and you miss call they will immediately cancel appointment. I have been very disappointed with this company

Pamela R.

If I could give them less than 1 Star I would. In my opinion, they are price gouging criminals! Avoid, avoid, avoid!they installed 2 hot water heaters in my home in 2013. Now one of the water heaters has burst, but since we paid EXTRA to have the super duper extended warranty it should be covered until 2025. But Berkeys is quoting $1800 plus just for labor to replace the burst water heater. And they want even more to re do plumbing installation that they now say is faulty. And caused the burst. That's right. They have told me that their plumbers installation caused the malfunction but they want me to pay big money for their mistakes. They also said it was because we have a water softener. I have no independent knowledge, I only know what they told me. Maybe your experience will be different, but I'm not taking the risk of hiring them again based on this experience.