Berkeys Air Conditioning, Plumbing & Electrical

Charlie Q.

I contacted Berkeys in Southlake, TX to get an estimate.

Day One - Waited all day and no one showed. At 4:30pm they called to say the technician was finishing up and would be on his way shortly. (Don't you hate getting an all day, 9-5 appointment only to have them arrive after 5). I requested a reschedule since he hadn't even left the previous appointment. They assured me I would be the very first appointment right after the morning meeting around 9-9:30am.

Day Two - Waited until 10:30am. Called Berkey's. Asking why the technician hasn't arrived. Explained the commitment Berkey's made regarding the appointment. I was told that the technician was at another customers finishing up some work. Cancelled the appointment.

I think the schedulers and dispatchers might need a team-building session.

Thanh P.

""Your appointment with Berkeys Air Conditioning Plumbing and Electrical has been confirmed"". That's the message I received from them for today's appointment. We waited all day for them. No one came! No one called. PS. I'm in Arlington, TX.

B D.

I scheduled an appointment with them several weeks ago. On the day of the appointment they called and said they were sorry but need to reschedule. I was very flexible and understanding and we scheduled a new date and I asked for morning so I didn't have to commit an entire day waiting. I received a call that day at 7pm after waiting an entire day telling me that they were unable to come out. At this point I'm agitated but I rescheduled for a few days later and asked for morning again. Four days have passed and I still haven't heard from them.

I have spent well in excess of five figures with this firm. Apparently, if you want a roulette wheel of a service organization, maybe they will show up, maybe they will call.... this is your firm.

Bret Southlake

Skinny M.

Another week later and Berkeys has not called to follow up on my complaint as promised by their supervisor. Disappointed

Fred M.

I have used Berkeys a few times for minor repairs and had good experience with some techs and not so good with others. Service times were decent so, being new to Texas, they were the ones I called. Their last visit however was a horrible experience where they lied to me about the problem. One of our AC units wasn't working. Long story short, they told me we had rats in the outside unit that ate the wires. The evidence they showed me was insulation sluffing out of the condenser cover. They gave me two options, $4K to replace wiring harness and $6K to replace entire condenser. Crazy numbers for replacing wiring. My instincts began tingling because the hard sell got odd, they contradicted themselves AND they said I should do the neighboring AC unit too since it had rats as well. Well, it turns out they flat our lied, there were no rats nor any evidence of rats in any form whatsoever. The insulation they pointed to as rat caused, was actually just the breakdown of the insulation. No wires were chewed, not a shred of evidence that any rats had ever been in or near the AC unit. I found one chaffed wire that was obviously damaged due to the unit vibration, which was no where near the ""rat"" area. I had the wire fixed for $150 by an electrician. This was the type of experience one hears about on the news where shady contractors take advantage of people but I never expected it from a big HVAC company. No other way to say it but they tried to scam me in an epic way. I'd NEVER use this company !

Brian S.

Wow, reading the reviews for this company I dodged a bullet. I see their tv advertisements all the time and had a plumbing repair so I decided to give them a try and gave them a call. What is their tagline? Oh ya ""We're there when you need us"". False advertising. The attorney general should make them stop using this. They told me they were scheduling 10 days out and this was well before the big winter storm so no excuses. Berkey's you weren't there when I needed you and after reading all the reviews written here I won't be calling you for service again.

Jonathan S.

Would love to recommend them.

Tried to book a service on their website - had availability next day (today) -GREAT!

The call me the next day and apparently - due to a lot of emergencies..they won't be able to get to us until....April 13th. For a simple AC tune up and asked did I want to be on the books for then. Nope. Have decided to go with someone else.

I don't know what sort of scam they are running, but I guess they have my information now and can spam my inbox with offers - so they have that going for them.

Vic L.

Clayton Mowdy came to my residence to repair winter storm busrt pipe in master bedroom bathroom. Clayton repaired burst pipe & thoroughly checked every other system in my household. Washing machine, dishwasher, front bathroom sink & shower, + multiple outside faucets. I am comfortable that I've recovered from winter storm with no further plumbing damage- thanks to Clayton. Very personable friendly guy & clear explained all his actions & answered mine & wifes questions. Berkeys is fortunate to have such an excellent representative as Clayton.
HIGHLY Recommend Berkeys & Clayton !!!!

Max J.

On a day that I didn't expect to even need an electrician's services, the unexpected happened at a time we didn't expect, and of all the days that it happened on, it had to happen on a Saturday Night. Due to a freak accident caused by our doorbell camera going offline for 7 hours, it had shorted out areas within the house. Most electricians who are listed online advertise that they are on call on a Saturday night, but I felt like I was dialing for friends with no help in sight. Luckily for me, there was Jeremy Richardson of Berkey's. I never heard of them before, but I'm glad he picked up. He's a straight shooter and came at the exact time promised. After I explained the situation to him, Jeremy explained his process and explained what to expect and what would be involved. He's knowledgeable and efficient while working by taking the time to explain everything as he goes from one step to the next step. Literally, he was in and out within 45 minutes. We were impressed with the level of customer service and work ethic that he displayed. I know that if we ever need another electrician again, Jeremy of Berkey's will be the first person I contact!

Thank You, Jeremy Richardson!
Maxwell & Kimberly Watson-Jackson

Rita W.

The work i had done was well done I do have an issue with pricing, though. I was quoted a flat rate of 69.95.  I said ok and made my appt.  When the technician came and looked at it he quoted over 300.00. I had to ask for any coupon discount. I was told that was the pricing and the 69.95 was a just come to the door price. I needed my faucet repaired.  I cried to myself over pricing during the repair. I will not ever call a company I can't trust again when I specifically say how important pricing is on a fixed income. I have since been told by a company representative that he reqretted the pricing misunderstanding. There has been no further resolution. I can understand they have to abide by their pricing, but I want other people to be sure and understand what the pricing may be and be prepared.