Berkeys Air Conditioning, Plumbing & Electrical

Karla S.

I wish I would have looked up this site before I made the mistake of calling Berkeys.
They took advantage of me and $1832.00 of my money. When I called Berkeys I explained the problem some ""a/c specialist"" came and look at my a/c he said I needed a plumber after he took $99.00 from me (just to come tell me I need a plumber) he sent a Berkeys plumber. The plumber came told me what I needed to have done, it will cost me $1728.00 I explained to the """"berkeys plumber"" that I did not have that kind of money and I would have to get a loan. He promised a GUARANTEED that this will take care of the problem, then charged me $49.00 for coming. The next day two other ""berkeys plumbers"" came and spent 2 hrs. in my attic, cut a whole in one of my bathrooms and left, but first they collected $1724.00 from me. After they left I went to clean the BIG MESS they left in my home. AND I noticed the problem was still there!!! I called their office I told the lady that answers the phone that I had just given them $1832.00 and they had not fixed anything. She sent ANOTHER Berkeys ""AC specialist"" he went up to look at the work his co-workers had completed all I saw was a look of disappoinment on his face, he went outside to make a call. He came back and told me that what they fixed was not my problem, that I need a part to my unit and this will only cost me $5000.00 .. I started crying (I can't help it I cry when I get angry) I told him I just gave you over $1800.00 which is money I did not have to fix something that was not broken and now you want $5000.00??? he did not say anything...I still have a broken ac, water leaking thru my ceiling, and a $1832.00 debt. PLEASE don't call them...Berkeys is unethical and unprofessionalThey will steal your money! I will leave this one to GOD, he will take care of people like this...
Ms. Gaye S.

ANSWER TO MS. GAYE

Thank you for your offer Gaye, BUT NO!! why would I want the same Incompetent thieves to come in to my home and take advantage of me again?
Beykeys should have diagnosed the problem properly from the beginning, not come up with speculations and since the problem was not fixed after $1824.00 you came up with another diagnostic. I find it so ironic Gaye that you sent a total of five (5) Men to my home and neither one of them was able to tell me the that there was a problem with the coil, I did not hear anything about a ""coil problem"" until I called you upset the following day after you had drafted my bank account... That is very unethical and shows your lack of morals. So please take my hard-earned $1824.00 and use it as a stepping-stone to what people like you deserve!

-Karla

Tamara S.

Well I am glad I looked at Yelp tonight before moving forward with a hot water heater installation tomorrow. I arrived home to water running out of my garage and a hot water heater leak. Decided to pay their $150 service charge to come sour and look at it. They deemed my tank not repairable and that I needed a new one. Fortunately they did not have one on the truck... Or I would have forked out over $1800 for the repair. You heard correctly. It is a 40 gallon gas tank. They discounted my service fee to $89 if I bought their $99 maintenance plan. I agreed and they are supposed to call me back tomorrow to schedule the repair. After sending a Facebook shout to my homeowners association (and yes I did use the service provider name) I was told that there is no way it should cost that much. I proceed my heater AO Smith for around $500 and that is a top rated heater. That would make around a $1000 labor cost!!!! Beware buyer! Check reviews! You might end up saving yourself a $1000!!!!

Charles S.

Saw great reviews online. Decided to try them out. After requesting an appointment online on Sunday, I finally received a call at 10:30am Monday. She said plumber would be available from 12-5. I asked if that could be narrowed down. ""No"" was the answer but they would call 30 minutes prior. Did try to sell me their $99 BAM plan. No call by 4:30. Called to check if still on schedule. Yes but they were running late. Finally get call at 6:05 and plumber on the way. Not 5 minutes later, she called back and plumber would not be coming. Would call when another one available. Decided that wasting 6 hours of my time was enough. Cancelled. Will not use them. They were more interested in selling me a plan then actually showing up to fix my problems! STAY AWAY from this company.

Angela S.

NEVER, EVER, EVER use Berkeys (Dallas, TX). Predatory pricing and scare tactics to defraud customers. $360 per blower for clearning (guy with a vacuum). The standard price (via Angie's list) is closer to $100 per unit than $300. Also, $280 to unnecessarily replace run capacitor 6% below test range, and manufacturer's website says it is okay up to 20% below. And, they charged DOUBLE to replace BOTH units for both services. 1.5 hours of work cost more than $1000. What should it cost? http://answers.angieslist.com/How-cost-clean-blower-motor-furnace-q61217.aspx

Nick S.

I called Berkey's Air Conditioning and Plumbing and several other plumbing companies to get an estimate to install a new water softener. Berkey's called me to schedule and explained to me that there would be a $69 trip charge to send someone out to give me an estimate. I was flabbergasted. None of the other companies charged to provide an estimate. I politely explained that I wasn't about to pay $69 to have someone come out and sell me something.

Ridiculous! I've never heard of such a thing and am not about to give these folks any of my money.

D. A.

I have seen Berkey's trucks in my neighborhood over the years and thought I would get an estimate from them to help finish up some small plumbing work left on a bath remodel. This was not complicated plumbing; hook up 2 sink drains; mount and hook up a shower panel (stub outs in place). This should take a couple hours for an experienced plumber. When the Berkey's estimator showed up we went through everything with him in about 10 minutes. Then he went out to his truck for a half hour, then came back and handed me a quote for over $3,500 to do the work. Not only was the estimate not even close to being inline with the work effort to be performed, but he wanted his $79 call out fee.

I am sorry this is incompetence and just bad business to have someone provide such a grossly inaccurate estimate and still demand to get paid for it. In the end I had another plumber do the work, which took a couple hours, and paid at the hourly rate, cost me 10% of the Berkey's estimate.

I would not recommend Berkey's to anyone.

B P.

Agree with Lisa L's review from 2011 -- always get a second opinion and quote before moving forward with Berkeys.

Recently encountered an issue with two of my furnaces. The Berkey's sales technician quickly concluded both needed to be replaced. I received a base price, then a 15% discount price, and then was invited to ""name my price"" for the sales rep to ask his manager for approval. I felt like I was buying a used car.

In addition, as I attempted to ask questions to my service professional, all I received was a lot of jargon pertaining to what was wrong. The other two HVAC professionals who came to my house spent a lot more time diagnosing my issues and explained what was going wrong in a very straightforward manner.

Ultimately, I was able to fix one of my two furnaces without needing a replacement and get the second one replaced completely at 50% of Berkey's initial price estimate

If you like to negotiate, Berkeys is your place. If you don't, suggest looking elsewhere.

John C.

If you need something REPAIRED, don't call Berkey's. They seemingly have no interest in repairing anything. Their solution is ALWAYS to say ""Oh, you need a new system. Yes, we COULD repair it, but our repair will likely only last X weeks/months, and then you will have wasted the money you spent on a repair."" Which very clearly says to me ""We admit, we don't know HOW to repair stuff, only install stuff.""

Now, if you need something new INSTALLED, sure... call them for an install. But be sure to get three other quotes and I'm sure at least two (if not all three) will beat Berkey's price.

Instead of building relationships as a trusted long-term advisor and getting lucrative (profitable) business based on that relationship, Berkey's only knows and thinks about the immediate transaction and how much they can bilk their customers.

I'm giving one star for their very nice phone receptionist. The rest of the organization doesn't even deserve that.

David K.

I have had a maintenance service agreement for many with Berkey's Plumbing and AC service. Each year they would inspect the heating, AC and plumbing of my home. The main purpose is of course for upselling services. At times, they have replaced a garbage disposal, repaired my AC unit, and other services as needed. As of September 23 2013 my water heater leaked and caused substantial damage to my flooring and replacement of the water heater. My concern was that the current code is Ft Worth is for a drain pan with a drain value to be installed and this code has been for sometime. When I contacted Berkey's their response was that although they acknowledge inspections have been completed they are not ""required to make recommendations for water heaters out of compliance. (According to their checklist) and only if the water heater is needing to be replaced will they bring it up to code."" As a lay person, how am I to know what the compliance is and furthermore how should I know what a water heater requires? Jeff Sims , the plumbing manager told me that they only go by their checklist. After spending years of a service agreement and assuming Berkey's is performing maintenance I now have a water heater which leaked. And if Berkey's (during their inspection) would have recommended a pan and value it would have saved me thousands of dollars in home repairs. Berkey's did come out and recommend a new water heater with a pan for $1900. Berkey's has ripped me off for the last time. Consumers need to be aware of their poor service, their lack of customer satisfaction, and their denial of any liability.





I proposed to Jeff that they pay for the water heater I had installed plus reimburse me the $89 for their service call. Jeff said he would be in contact with the president,

Jamie Wooldribge who denied my requests.

Michelle W.

I had them out and was told I need a motor replaced and a fan blade. We were also told the unit was from 2007 even though the house was built in 2010. Their bill was going to be about 900 to fix. I had Optimum AIr co come out and they told me all that needed to be replaced was a fan blade, which was still under warranty I believe. I only got charged the service call!! Optimum Air is the way to go. Stay away from Berkeys!! So sad!!