Berkeys Air Conditioning, Plumbing & Electrical

Rachael T.

Please do not use this company. I have been a loyal client for many years. They will not give you a window of time to arrive at your home for scheduled maintenance &
Routine paid for maintenance is a joke and a way to get more money and a renewed contract from you. I just canceled a scheduled appointment due to the fact it's 4:07 PM. I begged them for an early appointment between 8-12 weeks ago because of work Hubby couldn't be present, so we had someone come out of Dallas to Fort Worth to receive them as a favor.
Once before they didn't show for a scheduled appointment at all.
I'm sorry but Berkeys company and reputation has changed. It is Not worth it. We will NOT be renewing our contract.
-Rachael

Dee A.

SUPPLEMENTAL:
I had a second appointment yesterday with another technician from their plumbing dept. not only was he able to fix my bathroom leak, he very generously offered me a part to my downstairs toilet that I needed to go to Home Depot to buy. Not only that, he even installed it for me on his own time for no cost. I was very grateful and will definitely be using Berkey's in the future as long as their visits go as smoothly as they have so far!

I was happy to see Chris again at my doorstep almost two years after our last encounter. He does a great job, doesn't try to upsell me products or components I don't need, and he's very fast and professional. Thanks again to both Chris and Berkey's!

Chris (A/C) and John (electrician) have both been very professional and helpful service technicians . I've used Berkey's in the past for plumbing issues, and now I've used them for A/C and electric repairs as well. They've done a great job on all fronts. Thank you guys and stay well!

Larry S.

The staff in not knowledgeable in all aspects of their business. They give out false information without even knowing it. They tried to come into my home without following Covid protocol. I would not recommend them.

Mihiri J.

I paid for the yearly service contract ""BAM"" and had a technician come out to service our air conditioning unit. He provided us with a list of items that needed to be completed immediately and serviced our unit. We got two other opinions and found out that we did not need air duct cleaning at this time. The Berkey's technician did not clean our outside unit. He advised our coil needed to be cleaned, but there is no way he even opened the box to view the coil as there was a strap around the door that had not been touched in some time. I called Berkeys on 3/13/22 to get my money back for the ""BAM"" service, and they advised that they would submit a case to Management and call me back within a few days. I have yet to hear back. This company is overpriced, even if you have the BAM service contract.

Stan S.

Nine times out of ten they do a great job overall. They have technicians that are very knowledgeable at what they do...the only downside is Berkeys cost...as others have noted, they are expensive, but again; they get the job done well...

Megan M.

We have all 3 memberships with Berkeys and scheduled our heater inspection 5 weeks in advanced. We get a call the day before to tell us they can't make it out in time and don't have another appointment available for another 3 weeks! I explained that we had made this appointment well in advanced and want to be rescheduled for the next day, which was not an option because other customers were a priority. I also explained that we have had 3 other scheduled services and are always the last on the list for the day usually very late in the day. I asked every time if we could be put at the beginning of the day, but was told by EVERY rep on the phone they don't do not do time slots, but the newest rep we just spoke to says you can request first day slots, which was NEVER mentioned by anyone else as an option.

We are usually understanding, but we do not have the time or time off to wait at home all day for a service especially something that was scheduled so far in advance. This is absolutely ridiculous and we won't be renewing our memberships.

Brian D.

I've used Berkleys for the 25 years I've owned my home. They have replaced our system twice and usually had great service. I don't know what's happened but their service is abysmal at best. Poor communication. You purchase their BAM service for peace of mind - all that is is an opportunity for their ""service"" people to try and upsell you. Don't walk away from this company, run!

Andrew C.

Night and day better than the last company to install our A/C and heating system. Very professional and worked with us to ensure that we were happy with our setup. Flexible financing options available.

Sarah K.

Fast, courteous, professional service. They called me back on a Sunday evening and got me in next day. I needed a whole new system and they came back the next day to do the work. They kept everything clean in my home, wore masks and bootie covers. Took their time doing very quality work and stayed until the job was done. Every person that was to come to my house, I received a picture of them prior with a heads up on eta, which was accurate.

Ray G.

Had a slow leak in a shower faucet and called Berkey's based on reviews found on Google. Derrick Olwalia arrived and told us the existing pipes needed to be replaced - giving us a $600 option for a 3 knob install or a $1200 option for a single knob install, either one of which would require removing existing tile and installing a ""trap door"" for future access to the pipes. We chose the cheaper option. Derrick stated he didn't have the equipment or parts on hand and would need to return the following day to complete the work.

Derrick returned the following day, removed the existing knobs and then told us that due to the degradation of the pipes we'd have to go with the $1200 option but yet again, he was pressed for time and couldn't complete the entire job that day.

On the third day, Kevin Tolbert arrived and informed us that Berkey's could install the single knob option but that they would be leaving us with holes in the wall surrounding the new faucet and that he had no idea what the previous tech was referring to in regards to a ""trap door"" for pipe access. Two different techs, three different days, two different stories and when Kevin left he took one of the knobs with him, rendering our shower completely inoperable.

I sent Berkey's home and was completely dissatisfied with the experience. I called another plumbing company who sent a tech out the same day AND HE INSTALLED NEW HARDWARE, WITHOUT DAMAGING ANY TILES FOR $300. I would not use Berkey's under any circumstances and will ensure all friends and family refrain from their services as well. Complete dishonesty, lack of accountability and extremely unprofessional service - go elsewhere for even the slightest of plumbing needs.