Baker Brothers Plumbing, Air & Electric

Mike S.

i got a quote for a complete AC overhaul including new duct work. It was more than double the price of the EXACT same system. They pass on the pitiful commercials to the consumers. Really not sure how they remain in business, but I would bet it will not be for long.

Diana H.

We were having electrical surges in our house. We called Baker Brothers out. We were told that our electrical box was old and outdated and we needed a new one. Our quote was $5,800. We called out another electrician for an estimate. We were told our electrical box was fine. He recommed that we call Encore and have them check the transformer for our house. Encore came out and the transformer was bad. Encore replace the transformer and it has stopped the electrical surges. Very disappointed that Baker Brothers wanted to replace our entire electrical box and there is not a problem with it.

Brad Q.

We have dual water heaters in our attic installed by baker brothers with a 10 year warranty. They were installed in series putting more load on the first WH. That water heater failed and the drip pan under it leaks, causing water to leak to the first floor master. I called to request service on a Saturday, was placed on hold then hung up on after 15 minutes. I called back, straight to voice mail.We contacted another plumber to resolve the leak. Upon contacting Baker Brothers on Monday to seek warranty service, we were told that because we had another plumber touch them we would be responsible for all labor to repair or replace the unit. Unacceptable customer service! I'll have the company that responded finish the job.

Andrew R.

This company is totally incompetent. They told me I needed a $12,000 unit replacement. When my issues persisted I hired an independent AC company and they determined everything was installed incorrectly. We were forced to live in our house without AC for the hottest weeks of summer. They admitted fault but only reimbursed us ~10% of our costs forcing us to pursue legal action. They made numerous mistakes and misdiagnoses over a half dozen visits to my house. They are incredibly unprofessional and incapable. I feel awful for anyone who uses their services. This is a corrupt business...

Anne G.

I need an evaporator coil replaced. The two technicians came out and were very professional. They quoted me 4.2K which seemed a bit high. I asked for a breakdown of parts and labor including the brand of parts to be installed-Goodman? Rheem? Lennox? How many pounds of coolant will that include? The techs checked with their manager who said the 4.2K was a flat rate and refused provide a breakdown or description of parts used. However, they verbally quoted the drain pan as costing 600.00. Which would only be the case if the pan was coated with gold and held together by diamonds. Sorry, but if you want me to spend 4.2K I deserve to have some basic info on the work to be done including brand and written cost of parts to be used...They aren't willing to communicate the basics (probably so they can charge 600 for a DRAIN PAN) and that is a deal breaker. Will not attempt to work with them again.

Zeb L.

Company agents and plumbers they sent out were dishonest and manipulative. They also failed to explain the information the customer needed to know. DO NOT USE THIS COMPANY !

Charles S.

Sigh, I had a complaint about a faucet BB installed and I am not any qualified plumber, I assumed their faucet was defective. The neighbor across the street looked the situation over and said a washer in my HOSE was missing. He replaced the cheap washer, and everything is OK. A case of you can be wrong when you're certain you were right.

A J.

They charged us to fix an issue which we found out from another company that would have costed 1/5 of what Baker was charging. Not coming back. Lesson learned.

David S.

Goodman ac was stopping and restarting continuesly. Called Baker Brothers and they flushed out the condensation outlet where we have a device to shut down if clogged or draining slowly.. Next thing I know the technician is telling me the problem is really with my AC unit, showed me readings which were high to convince me a new unit was my only viable option. When I told him I would need a second opinion he started telling me about the limited supply on parts and units right now, if I wait even an hour there might not be anything available..well you all know the high pressure techniques especially during Aug Texas 100 degree heat, I felt I had little options, I agreed to a new AC to be installed the next day. Luckily my husband insisted on a second opinion. Second opinion:.turned out there was absolutely NOTHING wrong with my unit that a good cleaning didn't fix to bring down the pressure readings. The second opinion was made after a thorough assessment, rather than only a quick reading of some electronic device which Baker Brothers did.
Either the BB technician was inexperienced (claimed to have 12 years of experience), or he saw me as an easy target which is hurting me deeply because obviously I fell for it...and do feel like a sucker right now.
Stay clear.

Jim M.

We called baker Bros. to come out and fix 2 ea. light switches. The service person that arrived told us that our fuse box had been recalled and he would not be able to fix the switches until the box was updated at the cost of 5000.00. He also told us that we could not sell the house with out replacing the fuse box. He was very condescending and arrogant. I was charged 35 .00 to have someone tell me I needed to spend 5000.00 to get the issue fixed. I think they need to start selling used cars, seems like that is who is representing Baker Bros. in the market. I did get the switches fixed by a reputable company for less than 5000.00. I would stay away from this company.